Maids.cc Reviews 

239
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of staff members and managers, who assist in finding suitable household help. Reviewers often highlight effective training provided to maids and nannies, alongside praise for the company's matching process and quick assistance in urgent situations. However, some people were dissatisfied with the company's communication, often reporting difficulties reaching human agents and relying on unresponsive bots. Many customers also experienced issues with payments, including delayed maid salaries and unclear handling of funds. Additionally, some reviewers noted concerns regarding maid quality, training, and frequent replacements, alongside delays in the visa application process.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising certain staff members for... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction due to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing deep... See more

Customer communications

Clients share negative opinions on contact, with many reporting a total lack of communication and difficulty... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues such as incorrect payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with the first maid sent and had a daily follow up on the maid that best fits my home. Finally resolved by Ms Kamelya, the maids manager who brought in 3 maids to my house for an intervie... See more

Company replied

Rated 5 out of 5 stars

Found a great nanny through maids.cc. Company also provides free training to Nannie’s/housekeepers by request. Our housekeeper/nanny has had two trainings with chef Samrawit Zeleke. Zamrawit is an exc... See more

Company replied

Rated 5 out of 5 stars

Dear Zeinab, thank you for very much helpful visit and talk to girls about all my concerns and inquiries. Although I’m very much unhappy with maid cc in total as a long term client but Zeinab made it... See more

Company replied

Rated 5 out of 5 stars

Kamelya is the sweetest and most positive person I have dealt with at Maids CC over the past 3 years. She listened to my requirements, which were many, went back and forth between potential candidate... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

239 reviews

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3.2

All reviews

(239)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

In house training

I had the help of Arlene, Clara and Naomi to train my maid. They are extremely experienced and professional. They covered all areas my maid needed to learn.
I am very thankful to have this support from Maid CC.

October 17, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback.
We're very happy to hear that Arlene, Clara, and Naomi were able to help you and your maid so well. It's great to know that you felt supported and that everything went smoothly. We’ll make sure to share your kind words with the team. Thanks again for choosing maids.cc!

Rated 5 out of 5 stars

Chef Clara is very good

Chef Clara is very good. Very professional and give very well training to the maid.

October 17, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Jane. We're so happy to hear that you’re pleased with Chef Clara’s professionalism and the training she gives. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Arlene

Arlene, the cleaning trainer, is super capable, she is into the details in cleaning and ironing, doing a perfect job and teaching. If there was one more star I would add six stars for her!

October 14, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Eokr. We're so happy to hear that you had a great experience with Arlene. It's great to know her training and care made a big difference. We'll make sure she sees your kind words.

Rated 1 out of 5 stars

I would leave a star rating of -10 if I…

I would leave a star rating of -10 if I could. Maid cc promised my maid an additional salary per month. She has not received this due to an error on their side. We have been following it up for more than 1 week and maid cc have acknowledged that they have made an error but are refusing to pay her. They are saying she needs to wait until next month. They said that the maid can go to the accommodation and collect the cash but the accommodation isn’t nearby. I have 3 children with the oldest being 4. I cannot drive her there, and nor should I given it’s their mistake. I suggested that they send a driver to our house with the cash but apparently this isn’t possible. Not sure why this isn’t possible given they can send a driver to deliver a maid and they also confirmed that the cash is at the accommodation. Clearly they are doing whatever they can to avoid paying her the money that is rightfully hers.

Maid cc lack compassion and integrity. They are playing with peoples livelihoods and that isn’t fair. I will not hire a maid through maid cc again due to this misalignment in values.

October 13, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're very sorry that your experience with our service wasn’t good. We know how important it is to solve things quickly. We also use several technologies to make our work faster and better, but we always want to support you in the right way. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.

Rated 1 out of 5 stars

I had a very bad experience with Maid…

I had a very bad experience with Maid CC. I sponsored my maid’s visa through them and paid for two years. However, after only six months, the maid said she wanted to leave. All the money I spent went to waste. When I informed Maid CC about the situation, they completely ignored me and said there is nothing I can do because the maid can cancel her visa anytime she wants. There are no employer rights or proper support from their side. They take money for the visa but provide no help or responsibility afterward. Very unprofessional and disappointing service — I would not recommend dealing with them.

September 11, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Ayesha. We're very sorry that your experience wasn’t good. We always try to support both our clients and the maids, but sometimes things can happen that are outside our control. We also use different technologies to make our processes faster and more efficient. Our team will call you to fix this problem.

Rated 5 out of 5 stars

Chef Clara was very helpful for Shirley…

Chef Clara was very helpful for Shirley to learn her how to cook. The dishes were tasty! Thank you for your help 🙏

October 6, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're so happy to hear that Chef Clara was helpful and that Shirley enjoyed the food. We'll make sure to share your kind words with her. If you ever need more help, we're always here.

Rated 5 out of 5 stars

Cynthia

Very helpful

October 6, 2025
Unprompted review
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Reply from Maids.cc

Thank you for choosing maids.cc. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.

Rated 1 out of 5 stars

Very very poor service

Very very poor service, maids personal hygiene is bad. The smell is very bad.

The service team is poor & unprofessional. Last mintues maid delivery cancellation . The watsapp service is veryyyyy poor, you are talking to a machine, wasting soo much time for simple request.

Appointments are mixed up. They claim maids have experience and they do not the basics. I am very disappointed. They cost more than 8k derham for 2.5 months with very poor quality!

October 1, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Refqa. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use different technologies like chatbots to make things faster and smoother, but we’re sorry if it caused any confusion. Our team will call you to fix this problem.

Rated 1 out of 5 stars

Horrific service

Horrific service - never trust a nanny from this company. The last nanny was sleeping with men in our bed when we were on holiday! We gave them another chance but this time we brought the nanny to Spain with us on holiday and half way through she began to tell us she knows her job and won’t do the ironing now and starting her shifts 30mins late while relaxing and eating and being on TikTok live. We sent her back to Dubai early only to find out after she left that she threw my Amiri shoes in the garbage on purpose and the bag was disposed of without us knowing. Tried to contact Maids cc and they blocked us from the app and sided with the nanny, not to mention the previous nanny was sleepingg with different men in our bed when we were travelling. This is a pathetic company on all levels. Disgusting!

September 28, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use several technologies to help improve our service and make things easier for our clients. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.

Rated 5 out of 5 stars

Clara is very talented and is a great…

Clara is very talented and is a great cook she ensures the nanny does everything n her own and watches her

September 29, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Abeya. We're so happy to hear that you're pleased with Clara's work. It's great to know she's doing a good job and making sure everything is done well. We'll share your kind words with her. Thanks again for trusting maids.cc!

Rated 5 out of 5 stars

We had the pleasure of working with…lor

We had the pleasure of working with Lor, and we can’t recommend her enough. She was incredibly patient throughout the process, taking the time to truly understand our family’s needs and concerns. Her professionalism, responsiveness, and ability to match us with the right person made all the difference. Thanks to her, we found someone who fits perfectly into our home. A truly skilled and trustworthy individual! 👌

September 19, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback!
We're so happy to hear that Lor gave you a great experience and helped you find the right match. She's a valued member of our team and we’ll share your kind words with her. We're always here if you need any help in the future!

Rated 5 out of 5 stars

Kamelya, Maid Manager

Kamelya, Maid Manger is responsive to our request and attentive to detail to ensure the possible best match based on our needs. Excellent job.

September 27, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback!
We're very happy to know that Kamelya was responsive and helped you find the best match. We'll make sure to share your kind words with her. We're always here to support you!

Rated 5 out of 5 stars

Lor is an amazing customer representative!

Lor is honestly amazing at what she does. So structured, so clear and all ears to the customers need. Works hard and tries finding the right fit depending on what we ask.

September 20, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback.
We're really glad to hear that Lor was helpful and listened to your needs. It’s great to know she made your experience smooth and clear. We’ll make sure to pass your kind words to her. Thanks for choosing maids.cc!

Rated 5 out of 5 stars

Chef Clara

Chef Clara did a great job of helping Modesta feel confident in the kitchen and letting her know that it’s okay to ask questions or search for answers online if she’s not familiar with ingredients.

September 18, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback.
We're really happy to hear that Chef Clara was able to support Modesta and help her feel confident. It's nice to know she feels comfortable learning and asking questions. We always want our clients and maids to feel supported.

Rated 5 out of 5 stars

Aya was great she called me and…

Aya was great she called me and listened to all the requirements and in an hour she prepared 3 matches and we actually really liked one. Hopefully she will be the suitable candidate for the family

September 17, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback.
We're so happy to hear that Aya was helpful and that you found a maid you really liked. We always want to make the process smooth and quick for you. If you ever need help again, we're always here.

Rated 5 out of 5 stars

Thank you to Kamelya for finding our nanny!

Thank you so much to Kamelya for her help in finding the perfect nanny/housemaid for our family, she was kind, patient and clear in her communication throughout the process.

September 17, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback.
We're very glad to hear that you had a good experience and found the right maid for your family. It's wonderful to know our team could support you well.

Rated 4 out of 5 stars

It was great talking to aya

It was great talking to aya
She is very professional and helpful
Understood our request and provided best possible solution

September 16, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback.
We're really happy to hear that you had a good experience with Aya. She's always trying her best to help our clients. We'll make sure to share your kind words with her. Thanks again for your trust in maids.cc!

Rated 1 out of 5 stars

The worse company and customer care

The worse company and specially customer care in Dubai
Don’t trust them with nothing
They don’t care about the maids and who has contracts they are so messy and most of the time took money and don’t pay to maid and ask maid to get cash from us. The most useless thing it’s the customer care
Many things there is not clear and they just took money to do them stuff instead give salary of this poor womens on the time and full
No words for the support team

September 11, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're very sorry to hear that you're not happy with your experience. We always want to be clear, and we’re truly sorry if things weren’t clear for you. We use different technologies to help improve how fast and smooth everything works, but we know this doesn't replace real support when needed. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.

Rated 1 out of 5 stars

I have very very bad experience with…

I have very very bad experience with maid cc they wast my time for visa process 1 month and 6 days starting time they said they will complete just in 8 days but so so late and I lost my expensive things in my country because I can't go with out visa so don't go there .Muhammad Arshad

July 1, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback.
We're very sorry to hear that you're not happy with your experience. Even though we are always doing our best, delays can sometimes happen due to factors beyond our control. We know how frustrating this can be and we really want to help. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.

Rated 5 out of 5 stars

Maid Manager Great Experience

I’m really grateful for the support and professionalism of Aya. She has been extremely helpful, understanding, and always goes the extra mile to make sure everything runs smoothly. Her communication is excellent, and she is always available to assist whenever needed. It’s rare to find someone so supportive and dedicated in this field, and I truly appreciate her efforts. Highly recommend!

September 2, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback, Mr. Anwar. We're so happy to hear that you had a great experience with Aya. She's a valued part of our team and it's wonderful to know her support made a difference for you. We'll make sure to share your kind words with her. Thanks again for recommending us.

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