Maids.cc Reviews 

239
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of staff members and managers, who assist in finding suitable household help. Reviewers often highlight effective training provided to maids and nannies, alongside praise for the company's matching process and quick assistance in urgent situations. However, some people were dissatisfied with the company's communication, often reporting difficulties reaching human agents and relying on unresponsive bots. Many customers also experienced issues with payments, including delayed maid salaries and unclear handling of funds. Additionally, some reviewers noted concerns regarding maid quality, training, and frequent replacements, alongside delays in the visa application process.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising certain staff members for... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction due to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing deep... See more

Customer communications

Clients share negative opinions on contact, with many reporting a total lack of communication and difficulty... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues such as incorrect payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with the first maid sent and had a daily follow up on the maid that best fits my home. Finally resolved by Ms Kamelya, the maids manager who brought in 3 maids to my house for an intervie... See more

Company replied

Rated 5 out of 5 stars

Found a great nanny through maids.cc. Company also provides free training to Nannie’s/housekeepers by request. Our housekeeper/nanny has had two trainings with chef Samrawit Zeleke. Zamrawit is an exc... See more

Company replied

Rated 5 out of 5 stars

Dear Zeinab, thank you for very much helpful visit and talk to girls about all my concerns and inquiries. Although I’m very much unhappy with maid cc in total as a long term client but Zeinab made it... See more

Company replied

Rated 5 out of 5 stars

Kamelya is the sweetest and most positive person I have dealt with at Maids CC over the past 3 years. She listened to my requirements, which were many, went back and forth between potential candidate... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(239)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

mary was a 10/10

mary was a 10/10. What a wonderful experience to have someone so professional oversee the issue i had with my maid. She handled with ease and attention to detail.

September 3, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback. We're so happy to hear that Mary gave you such a great experience. It's always nice to know that our team is making things easier for you. We'll share your kind words with her. If you ever need anything, we're always here to help.

Rated 5 out of 5 stars

Excellent individualized support

I’ve recently engaged Maidscc to find us a housekeeper / Nanny. My designated maids manager Camelia and contract manager Mariana have both been wonderful and extremely professional in helping me out. Camelia arranged for multiple house visits with candidates to interview at the comfort of my house. Camelia has been very patient and supportive. We now identified one candidate to join our family and I trust that Camelia and Mariana will continue to support us as the new keeper settles in

September 1, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Farah. We're really happy to know that you had a good experience with Camelia and Mariana. It means a lot to us when our team can make things smooth and easy for families. We’ll make sure they see your kind words. Thanks again.

Rated 5 out of 5 stars

The service is very good with good…

The service is very good with good customer service
Camilia who is the maids manager is excellent; extra helpful ensuring I was able to find a suitable nanny
Thank you

August 29, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Joanne. We're very happy to know you liked our service. We'll make sure to share your kind words with Camilia. It's great to hear she was helpful in finding the right nanny for you. Thanks again for choosing maids.cc!

Rated 5 out of 5 stars

Helpers manager Camilla is kind

Helpers manager Camilla is kind, understanding and helpfull🙏🏻🩵

August 27, 2025
Unprompted review
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Reply from Maids.cc

Thank you for choosing maids.cc, Ms. Assil. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.

Rated 5 out of 5 stars

Excellent chef training from maids CC

Our maid cooked some excellent meals and the trainer chef Clara was able to instruct her on how to make British style meals, which were delicious.

August 26, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Lisa. We're so happy to hear that you enjoyed the meals and that Clara's training was helpful. It's great to know you're pleased with the service. Thank you again.

Rated 1 out of 5 stars

horrific spammers

horrific spammers. Will NEVER use. Have no RESPECT for requests to not spam. AVOID,.

@Reply - respectful?! You wouldn't know the meaning! I asked you to STOP which you acknowledged, and within 15 minutes I had another marketing/automated message, I then had two further phone calls, you guys are absolute parasites and I'll avoid you like the plague.

And to ADD - I DON'T WANT YOU TO 'REACH OUT' - just LEAVE ME ALONE!!!!

August 25, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're very sorry to hear that you're not happy with your experience. We always try to make sure our communication is respectful and clear. We also use several technologies to improve the efficiency of our process. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.

Rated 4 out of 5 stars

Had an issue with the first maid sent…

Had an issue with the first maid sent and had a daily follow up on the maid that best fits my home. Finally resolved by Ms Kamelya, the maids manager who brought in 3 maids to my house for an interview and afterwards got someone that I was comfortable working with. I loved her warmth and kindness towards me ensuring that I get a maid that I will be happy with as well as Aram that kept calling to check up on me ton how well he can assist me on the maids cc app.

August 15, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback.
We're really happy to hear that Ms. Kamelya and Aram were helpful and kind during the process. We know that finding the perfect maid might take some time. That’s why we offer free replacements to make sure you’re happy with our service. If you ever need anything else, our team will be happy to help.

Rated 5 out of 5 stars

Very good experience

Very good experience

April 21, 2025
Unprompted review
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Reply from Maids.cc

Thank you for choosing maids.cc. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.

Rated 5 out of 5 stars

Merry Review

Merry has consistently demonstrated professionalism and excellent leadership skills in supervising the staff

August 14, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback Mr. Richard,
We're very happy to know that Merry is doing a great job and showing strong leadership. It means a lot to us when our team members make a good difference. We'll make sure to share your kind words with her.

Rated 5 out of 5 stars

Esther was our assigned trainer for our…

Esther was our assigned trainer for our nanny and she is really amazing! One of the most helpful and supportive trainers I’ve ever met! She listens and takes on board all issues always trying to come up with solutions and a logical approach. Maid cc is blessed to have her and the way she deals with maids is kind but still firm and fair.

August 20, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback Mrs. Carima,
We're really happy to hear that Esther gave you such great support and care during the training. It's always nice to know our team is making a good difference. We'll make sure to share your kind words with her.

Rated 5 out of 5 stars

Lor is the best

Lor is the best, she is like a friend for me, thank you so much Lor ❤️

August 19, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback.
We're so happy to hear that Lor is doing a great job and that she's like a friend to you. It means a lot to us when our maids become part of the family. We'll make sure to share your kind words with her.

Rated 5 out of 5 stars

Chef Clara was very patient and eager…

Chef Clara was very patient and eager to listen to new ideas for a variety of recipes. She made Rodjean comfortable in her kitchen activities
The children appreciated her variety and taste of the dishes. Chef Clara is very professional and polite

August 15, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback Mrs. Natasha
We're so happy to hear that Chef Clara made the training useful and enjoyable for your family. It's great to know she was patient, polite, and professional while supporting Rodjean. We'll be sure to share your kind words with her and the team.

Rated 5 out of 5 stars

Maid training at-home

Thank you for visiting today Chef. Our Maid Jocelyn found it very useful and has given her more confidence. Instructions for the cooking session were clear and easy to follow

August 15, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback. We're really happy to know that Jocelyn found the cooking session helpful and that the instructions were clear. It's always nice to hear that our team is gaining more confidence. We'll share this with the chef too!

Rated 5 out of 5 stars

Kamelya is the sweetest and most…

Kamelya is the sweetest and most positive person I have dealt with at Maids CC over the past 3 years. She listened to my requirements, which were many, went back and forth between potential candidates and got back to me within hours, solving my problem.
She’s lovely and has an infectious can do attitude, thank you very much Kamelya!

August 14, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Dina. We're so happy to hear that you had a great experience with Kamelya. She’ll be really glad to know that her help made a big difference. We’ll make sure to share your kind words with her. Thanks again for being with us for the past 3 years!

Rated 5 out of 5 stars

Both Arlene and chef Clara have been…

Both Arlene and chef Clara have been fantastic help. They were both very professional and talked me through what they were going to do and what they had done with our maid Analyn. Analyn is also very happy with the new skills learnt, so thank you both so much!

August 12, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback, Ms. Jess. We're so happy to hear that you had a great experience with Arlene and Chef Clara. It's always nice to know that our team is making a positive difference. We'll make sure to share your kind words with them. Thanks again for your support!

Rated 1 out of 5 stars

Useless service

Useless service
High hidden monthly fees
Worst Health insurance

June 14, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback Mr. Elli,
We're truly sorry if things weren't clear for you. We always want to be clear. We'll review your case and our team will call you to fix this problem.

Rated 5 out of 5 stars

Chef Clara is amazing and our nanny too !!!!

Chef Clara is amazing !!!!! My nanny learn a lot with her she is the best chef we had at home you can go with her blindly I recommend her 100% !!!! ❤️❤️❤️❤️
Than you so much Clara!!!!!!
But also I want to say how much I’m happy with our nanny she is perfect for our family very kind willing to learn and very good making sure the house is clean!! ❤️❤️❤️

August 7, 2025
Unprompted review
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Reply from Maids.cc

Thank you for your feedback! We're so happy to hear that you're enjoying your experience with Chef Clara. It means a lot to know your nanny is learning and that you're happy with the service. We'll make sure to pass your kind words to her. Thanks again for your support.

Rated 5 out of 5 stars

Jessica was very helpful

Jessica was very helpful, and understanding of my need and what I need from the candidate .

July 20, 2025
Unprompted review
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Reply from Maids.cc

Thank you for choosing maids.cc, Ms. Hanane. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.

Rated 1 out of 5 stars

Terrible service and HIGHLY NOT…

Terrible service and HIGHLY NOT RECOMMENDED!!! WE REGRET GETTING INTO BUSINESS WITH THEM!!!

The below review is from almost 2 months ago. For 2 months now we are living a nightmare with this company. We paid almost 10k AED for 2 years visa, medical and other services. We have a nanny since then. From 25th to the month they start sending threatening messages to pay nanny’s salary to them or else her visa will be cancelled. They keep on sending higher amount link that’s in the contract demanding and threading to pay it. Eventually after days of arguments we received the correct link with correct amount. We paid it before end of the month. Even after payment we still kept on receiving threading calls and messages everyday that her visa cancelation process started.
Nanny received message that her salary will be 500 AED less than we agreed and I transferred to the company. They are literary stilling from her salary.
For last month we paid her salary to the company. Company sent message to Nanny to ask her salary from me. Maid cc literary refused to pay her July salary which was paid by us to the company already.
2 MONTHS NON STOP STRESS FROM THIS COMPANY WHICH IS DOING FRAUD ACTIVITIES!!!
For months we have been exchanging messages with this company. After having bed experience with previous company, we tried to make sure that this time were choosing the right one. Unfortunately! Before making payment they were following up with me 24/7. After making payment they barely were in touch until I started complaining. Moreover, I chose and paid for one nanny services. Right after making payment we received information that she was not available. Disappointing!!!
They sent another maid who doesn’t have skills of taking care of the child. Eventually she helped me with house work and I had to be with my child myself by putting aside what I had to do that day.
For 2 days several times I have mentioned that I need NANNY, not a maid for Monday before 08:00 to be in my place. Because I have to leave for improvement meeting. Regardless multiple reminders since yesterday, they keep on texting she will come between 8-9 am or 8-10 am. Still she didn’t arrive and I have to cancel my important meeting. And none of them are responding my calls and messages.
That’s what you get from them! Terrible service and stress.

NOT RECOMMENDED!!!

August 3, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for your feedback, Ms. Madina. We're very sorry that your experience with us was not good. We know it's very stressful when things don't go as expected. We use different technologies to help make our work faster and smoother, but we're always here to support you. Our team will call you to fix this problem.

Rated 5 out of 5 stars

Mimi was very helpful assisting us with…

Mimi was very helpful assisting us with our maid’s training. She showed her how to do the proper cleaning of the glasses and mirrors. I could notice that our maid got more efficient and proactive after the training.

August 2, 2025
Unprompted review
Maids.cc logo

Reply from Maids.cc

Thank you for sharing your feedback with us Mrs. Camila
We're glad to hear that Mimi’s training made a positive difference and helped your maid improve her skills. We'll make sure your kind words reach her.

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