Maison and Garden Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the items purchased. People note that the outdoor garden furniture is extremely sturdy, looks fantastic, and is very simple to put together. However, some people mentioned issues regarding unexpected delivery delays, missing components, or items failing to arrive on schedule. Consumers also noted occasional complications with tracking systems, courier services, or unexpected extra fees charged for shipping. Reviewers pointed out that while communication was generally good, there were occasional difficulties getting timely support when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(641)

122 reviews in the last 12 months

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Rated 3 out of 5 stars

Let Down by Delivery Company

Ordering was very easy, and delivery was free which was a bonus ; after the initial E Mail thanking us for the order, I felt there was a break down in communication; we heard nothing for several days eventually after a week I rang the delivery company and they told me I would receive an E Mail ; Yes we did stating delivery that particular day ; never Arrived Morning after I rang delivery company again to be told it would arrive later in the day and I could track my delivery, this I did as I had an appointment, and every hour the time changed eventually it was around 3 pm when it arrived , The outer box was badly torn and several holes in the cardboard ; To which I took a photo , but luckily my bench was so well packaged it was unharmed ; My Garden Bench was beautiful but the delivery company and lack of engagement with me let the seller down

May 22, 2026
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Rated 5 out of 5 stars

Beautiful garden furniture

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, love seat and small table along with seat cushions, lovely touch with personalised plaque also ,all excellent quality.Customer service was lovely also and dealt with my questions, just need the weather now to enjoy it.Highly recommend this company.

April 27, 2026
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Rated 5 out of 5 stars

PERFECT BENCH & SIDE TABLE - SPEYSIDE

Easy ordering on the website. Great communications.Delivery on time. Perfect packaging. Bench & table easy to put together.Quality products. The Powder blue is just beautiful - just something different. I would highly recommend this company. Thank-you

April 28, 2026
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Rated 5 out of 5 stars

Prompt delivery of a quality product.

The order of a bench came promptly and the delivery driver went out if his was to be helpful. My husband and I assembled the bench and it was relatively easy. However we believe we have the back of the bench back to front so we're going to have to sort this out. We are very pleased with the bench itself.

April 20, 2026
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Rated 4 out of 5 stars

Winawood bench delivery

Delivery within a few days of ordering. Unfortunately the wrong colour bench was delivered, but this was quickly rectified after I contacted customer services, and we now have our bench set up in the garden.

March 31, 2026
Rated 5 out of 5 stars

Good customer service

Good customer service and really nice, good quality garden furnature.
Had a complication with my order, but Alison soon sorted an exchange and alls now good. Thank you

April 4, 2026
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Rated 5 out of 5 stars

Well-packed and easy to assemble

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not worth docking a star, however.

March 23, 2026

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