Maison and Garden Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the items purchased. People note that the outdoor garden furniture is extremely sturdy, looks fantastic, and is very simple to put together. However, some people mentioned issues regarding unexpected delivery delays, missing components, or items failing to arrive on schedule. Consumers also noted occasional complications with tracking systems, courier services, or unexpected extra fees charged for shipping. Reviewers pointed out that while communication was generally good, there were occasional difficulties getting timely support when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(641)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Great bench and cushion

Great bench and cushion - rapid and smooth delivery process - easy to assemble - looks good in our garden and with the cushion is very comfortable. Roll on more sunny days !

March 28, 2026
Rated 5 out of 5 stars

Winawood 2 Seater Wood Effect Bench in Powder Blue

My wife and I recently replaced our two garden benches, together with bespoke cushions at half price, which we are very pleased with. If you are looking for a low maintenance garden bench, we would highly recommend this product; it is excellent quality with a timeless design, comfortable seating and authentic wood effect. Also, it was easy to assemble and very well packaged.

April 10, 2026
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Rated 3 out of 5 stars

Problems with our delivery…

As we have not received our purchase yet I am unable to give a 5 Star score. Alison who we contacted has been very good and we can not fault her in any way However the delivery company have been very poor and ignored our instructions about letting us know when they were coming so we could be ready to make access possible to the community library the purchase was for.

I will give Maisons a 5 Star for the way Alison looked after us.Hopefully our purchase will be delivered by a different company on a day of our choice.

March 26, 2026
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Rated 5 out of 5 stars

Great customer service

I made a complete mess of ordering a Winawood composite bench with a memorial plaque and seat cushion which resulted in me not receiving two offered discounts. Luckily Rubina from House&Maison sorted this out for me. The bench arrived quickly - my 3rd Winawood bench. Great customer service.

March 22, 2026
Rated 5 out of 5 stars

Very pleased with my new bench

Very pleased with my new bench. Delivery was prompt, assembly was easy and the bench is exactly what I wanted. It’s now proudly sitting at the front of the house and looks great. The colour and design are beautiful.

March 20, 2026
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Rated 5 out of 5 stars

Perfect all round

Perfect. Excellent price including delivery. Ordered Friday and here by Wednesday. Very helpful delivery man who carried the bench to a convenient place. Super pleased with the colour, style and quality of the bench. Totally pleased.

March 20, 2026
Rated 4 out of 5 stars

Great present, so appreciated.

Unfortunately Palletline didn't communicate expected date of delivery other than 2-3 days, eventually 4! However all turned out well and our surprise gift was well received and being well used already.

March 20, 2026
Rated 5 out of 5 stars

Great service

When delivered part of the item was damaged in transit.
Staff dealt with the matter expediently and very efficiently and within a few days the matter was resolved with minimum fuss

March 11, 2026
Rated 5 out of 5 stars

The furniture is lovely

The furniture is lovely , but the communication was a little off. The furniture just arrived with only the notification it would be two to three days , which is very vague on a 1000 pound item. Luckily we were in!

March 18, 2026
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Rated 5 out of 5 stars

Great service

Efficient despatch and a small issue that I had was quickly resolved.
Robust, stylish and comfortable benches that look strong and durable.
Thank you for the service

March 17, 2026

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