MajorMobiles UK Reviews 7,131

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently highlight the competitive pricing and excellent service, often noting that products are significantly cheaper than elsewhere. Many people also praise the fast and efficient delivery, with some receiving their orders much sooner than expected. However, some customers experienced issues with product descriptions not matching the items received, particularly concerning US versions of products with non-UK plugs or keyboards. A few other people also felt that communication was lacking, leading to delays or confusion about their orders, and some reported receiving opened or marked boxes instead of new, sealed units.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction with... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast delivery, with some... See more

Price

Customers had positive experiences with price, frequently highlighting the very competitive and unbeatable... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, citing easy... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent service, great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more

Rated 4 out of 5 stars

Good price better than top refurbished one.Please consider selling the Apple charging plug when supplying phone even if it’s the same price for one from Argos £19

Rated 5 out of 5 stars

Had the correct spec phone with a very good price and easy order and confirmation. Slight delay in scheduling delivery due to Bank holiday weekend but corrected by next day delivery by 11a.m. More th... See more


Company details

  1. Electronics Store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product not received, no updates, no refund.. AVOID!

No updates whatsoever on the order.
Tried contacting customer service to no avail.
No customer communication

UPDATE:
I haven't received the product that I had ordered.
Sent about 5 emails , no response.
Tried to call the number: not available.
Called the bank to open a dispute after sending another email to Majormobiles to avoid escalation ,no reply.
Sent another email to formally cancel the order as it has been 21 DAYS and the order status is: awaiting information.

I have no idea how this website managed to get any good reviews.

March 31, 2026
Advertisement
Rated 1 out of 5 stars

Faulty IPad

I bought an IPad in November 2024. It's in immaculate condition and just stopped charging. The Apple store confirmed that the logics board has ceased working. I have contacted Major Mobiles over 20 times via email and their online contact form due to the 2 year warranty. I have had no response. A waste of money, dodgy service and product!!

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service – left with no other choice but to start a chargeback

I’ve never experienced customer service this poor before.

I purchased AirPods Pro 3 through Major Mobile and have had ongoing issues that are still not resolved. The worst part is the complete lack of response — I’ve sent multiple messages over the past month and have received no reply.

I’ve made several attempts to contact them and have effectively been ignored.

Because of this, I’ve now had to start a chargeback through my bank just to try and get my money back.

For a product at this price point, this level of support is unacceptable.

I’d still be open to resolving this directly, but that would require someone from Major Mobile to actually respond.

February 28, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Order number 458582

Order number 458582

Hi I placed an order on the 5th March and it was shipped out , and was meant to be delivered the 10th

Now Royal Mail has declared my phone missing that the driver said it was stolen in his van and was told told to contact seller
I have sent numerous emails and even call the number on their website no response

I will be giving major mobile to come to a resolution if not I will open a dispute with my bank has the iPhone 17prom max cost me a fortune .. either major mobile send me a new mobile or send me my funds back so I can go purchase at a different trusted store

Update : MAJOR MOBILE ARE NOT RESPONDING TO ANY OF MY EMAILS AND MY IPHONE IS STILL MISSING

ROYAL MAIL HAS TOLD ME TO TELL MAJOR MOBILE TO CLAIM COMPENSATION and they are failing to respond to me!! Avoid this company by all means if possible

NO REAL CUSTOMER SERVUCE! Very rude if they eventually responds to
your email!! Save yourself from the headache by ordering from Apple or other companies

Tracking number is
: AT028869304GB

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Yet again ten out of ten

Yet again ten out of ten, absolutely the two best phone fixers, my battery was dying and my charger port was done!! They had fixed both issues within the hour,the price was very competitive and I even got a smile, really recommend to all.😀😀

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

A very good price

A very good price! The colour I requested wasn't available, got a call to ask if I'd like another colour. I did and it was delivered as described. Came with an adapter outside the box as it was a two pin plug with the Ipad.

February 26, 2026
Advertisement
Rated 1 out of 5 stars

The description did not match the…

The description did not match the product. Ordered iphone 14 which clearly mentioned in the description that it has one physical port and one eSim.. While the phone we reviewed had no physical sim port which caused quite inconvenience to us.Returning the phone we had to loose £50 as the box was opened and had to pay for the returns as well.

February 24, 2026
Advertisement
Rated 5 out of 5 stars

Excellent

This is my second purchase from this company. Very competitive prices and super fast delivery. Would highly recommend them.

February 11, 2026
Rated 1 out of 5 stars

Use with caution !

Use with caution. I collected a "brand new sealed" iPhone 17 from their warehouse in Heywood. But you're not collecting from major mobile warehouse it's a separate fulfilment company. The phone I received was opened and box all marked. I went back to warehouse but other iPhones they offered me were also opened and marked boxes. I've checked IMEI number and apple warranty registered 2 months ago. Submitted a return request under the 30 day guarantee but so far had no response. If you're expecting brand new sealed units as advertised, use with caution.

Edit.
Have received return instructions and have now sent back.

February 10, 2026
Rated 5 out of 5 stars

A well-deserved 5 stars!

Really pleased with my experience with MajorMobiles from initial on-line order to opening my new Apple Air, which was purchased at a very competitive price. Excellent communications throughout. Would definitely use again and recommend to others. Thank you!

February 8, 2026
Advertisement
Rated 5 out of 5 stars

Wonderful overall

Genuinely pleased with the fast delivery and service. Having ordered at a relatively affordable and cheap price compared to other sites I was worried but their swift delivery and wonderful service was above and beyond. Would buy again !!

January 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look