Love it!!!😎. VPD stays in range way better compared to Mars Hydro 5L Humidifier. No more having to go and adjust the humidity settings like on the 5L Humidifier. The biggest improvement for me is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a marshydro TS1000 and I have had great success growing cannibus plants. Im currently doing a seed to harvest for @homegrowncannabisco I am growing 8 blackberry kush feminized cannabis plant... See more
Company replied
I have the FC-E4800 LED light and recently had to call the support team because it wasn't working at all. I contacted the support team and they were more than helpful with my situation. The responde... See more
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Absolutely love my Mars Hydro grow light! The build quality is excellent, the light output is powerful and efficient, and it’s been a game-changer for my indoor garden. Easy setup, reliable performanc... See more
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Company details
Written by the company
Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Contact info
He'ao Village,Henggang Town,LongGang District, L Building, JingTie Industrial Park, 518115, Shenzhen, China
- +1 06265878506
- info@mars-hydro.com
- mars-hydro.com
4.1
Great
524 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my Mars Hydro…
Love my Mars Hydro lights and can’t wait for my new FC E8000 to come in, Ladies are going to be happy!!
November 5, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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4" Duct Fan with controller
This fan works as expected and moves all the air that I need to move. It has a lot of functionality to it. In manual mode the fan can be run at any speed. In auto mode I use it to evacuate high temperature air or high humidity in my 4x4 Mars Hydro tent. There many more options as well. I also had great communication with Mars Hydro from shipping to installation. Products like this help toward letting the tent do the work for me.
November 4, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Fast shipping, great quality!
Ships fast and everything is great quality! Already looking forward to purchasing my next tent!
November 4, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Great products and the warranty service…
Great products and the warranty service is top notch!
October 11, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Great customer service communication…
Great customer service communication response within hours of trouble. Great warranty policy!!
October 31, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Replacement parts.
Way to much effort to replace a simple part! Have to email to China and wait for a response. Mars needs a USA based rep. to deal with USA based issues. Customer service is slow but at least it's there. Had to purchase another light unit to keep the grow moving forward.
October 12, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Supplemental lighting brackets
If you have supplemental lights from another company that doesn’t provide mounting brackets mars has got you covered. Their supplemental lighting brackets fit spider farmers supplemental light bars perfectly.
I wasn’t happy with shipping cost and reached out to support and it was fixed. They never said but I think their website needed some maintenance
October 6, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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MARSHYDRO-FC6500
Purchased a Marshydro FC-6500 and it has become faulty and stopped working completely within the 12 month warranty period I have emailed them received a reply asking for photos of transformer and power source so I sent them that was over a week ago have emailed them every day since still no reply think it’s very unprofessional to ignore and not honour your warranty policy for customers who always use you probably something simple like a faulty transformer would of been happy for a new one to just be sent out rather than to be ignored it’s left me it a real mess with things not happy
September 29, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Ordered the Mars Hydro inline 6 inch…
Ordered the Mars Hydro inline 6 inch fan with thermostat on Tuesday 2nd October 2024.
Money taken from my account and zero email confirmation and cannot view my order on their website.
Very disappointed is an understatement, especially when their warehouse is in my city here in Sydney.
October 2, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro FC1500-EVO
I purchased the Mars Hydro FC1500-EVO at a great price. It's solid build quality and very efficient. Excellent even spread PPFD and runs nice and cool.
I am very happy with my purchase.
October 1, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Was great communication and met…
Was great communication and met everything i needed.
Thanks greg
September 23, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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Got the best price on my mars hydro fc…
Got the best price on my mars hydro fc 3000 light. Was delivered within 5 days and fastest customer service I’ve experienced. Will continue to purchase from mars.
September 30, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Competitive and innovative
The dimmer on my light had a malfunction and MH was very quick and responsive to resolve my issue. Great customer service experience. They are always researching and engineering quality innovative products that customers are looking for at a fair price. Thanks!
September 27, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Very professional fast shipping at…
Very professional fast shipping at great prices thanks
September 27, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
Reply from Mars Hydro
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
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I sent an email with questions about the adlites!…
I sent an email with questions about the adlites and they responded in less than 24 hrs which is way better that the gorrilla tent ppl who still haven't responded to my questions about their tent 2 weeks ago so good job on the customer service marshydro I look forward to purchasing more equipment from you in the future.
September 29, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
I had an issue with my inline fan
I had an issue with my inline fan, I let mars hydro customer service know, and they sent warranty fan right to me. Thanks again Mars Hydro.
September 6, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
So far 5 stars
So far 5 stars. Great customer support. Easy installation I'm an amputee and pretty much did it myself. Sorry far so good Marshydro
September 11, 2024
Unprompted review
Reply from Mars Hydro
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Best Regards,
Mars Hydro Customer Service Team
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