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Rated 5 out of 5 stars

Ended up purchasing Maxemail again after our work fax has been out of order for a couple months with no solution offered. It has been a godsend for priority faxes. I'm hoping to not consistently be... See more

Company replied

Rated 3 out of 5 stars

So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming... See more

Company replied

Rated 4 out of 5 stars

I think the service is great although as faxing fades, it is hard to say this service is a true value anymore. There should be better options for pricing for a two or three person office, which would... See more

Company replied

Rated 5 out of 5 stars

The way to fax in 2016. So easy to use, especially in a paperless environment. I would highly recommend.

Company details

  1. Internet Service Provider

Information provided by various external sources

We keep our email and phone support in-house so that you can get quick and accurate answers to your questions, and prompt response to any issues. The same people who created MaxEmail in 1996 are still here running and maintaining the service, so you'll always get the most knowledgeable answers to your questions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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Rated 5 out of 5 stars

Too Easy!

well, I just started the service, and have only received one fax, but there were no problems associated with the notification or the retrieval of same- if things continue thus I will be a happy camper indeed!

June 13, 2014
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Rated 4 out of 5 stars

Good service for for the price.

If anyone needs a fax service I would recommend that you consider e-mail to fax technology. Note: you will need a good fast scanner if you are going to be faxing often. There are many on the market that you can choose from. A great feature about MaxEmail is that their website is easy to navigate and allows you to fax a message on demand if you are on the road and have an internet connection. E-mail to fax technology has progressed over the years and MaxEmail delivers the service it advertises. I recommend them for use by others. I am an accountant and receive confidential faxes that need to come just to me. E-mail to fax was the solution I needed for my practice. I have used MaxEmail for only two months but I have received over 75 faxes. All have been received timely and clearly.

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and EZ !!!

As a real estate agent working out of my home 99% of the time, maxefax is the answer to my prayers!!! Don't have to drive to my brokers house to retrieve a fax. No more running to the office supply store to buy ink in a hurry. I Don't have a huge need for a fax machine, but when you need to send an offer on a home and seller says that their internet is down and requests that you fax it to them..............maxefax is a life saver!! I was able to purchase the least expensive package, had it set up in 15 minutes and sent my offer to the seller in a timely fashion. It is great to know that maxefax is there when I need it.

June 6, 2014
Unprompted review
Rated 5 out of 5 stars

Big help

I'm doing an important project with deadlines. The headquarters with which I must communicate has only FAX so this app has totally enabled me to communicate to them by hard copy FAX.
LIFE SAVER!

May 30, 2014
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Rated 3 out of 5 stars

Slow confirmation delivery notification

So so but have had some slow delivery notification letting me know the fax has been sent.

May 22, 2014
Unprompted review
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Reply from MaxEmail.com

Thanks for your comments Steven!

We report the status of your faxes after they have completed, which depending on how many pages in your fax, could be 5, 10 or 15 minutes or more. If you are seeing a delay more than that, there may be delays with your email provider.

If this is the case, please email us at support@maxemail.com and we can send you our mail logs. Our mail logs indicate that your confirmations were accepted by your mail server within a minute after completing sending your fax.

Thanks for your business, and please don't hesitate to contact us if you encounter any issues with our service.

Jim Siwek
MaxEmail.com

Rated 5 out of 5 stars

I would recommend MaxEmail to anyone asking. They are real business pros!

They were real helpful on the phone, and told me straight outright the complications of what I wanted and expected would not work with their servers.

He also told me I could try it for a month to see if it may work, but it would not work with the 'trial,' and I would have to pay the full price.

I tried it for the full price, and it did not work. I wrote back right away and told them it did not work (they were right) and wanted to cancel the trial on Day One, and they immediately credited my account back the full amount!

MaxEmail is a very honest and trustworthy company. I would use them in a heartbeat if I didn't have to have my faxes come out of a server in Florida!

I would recommend MaxEmail to anyone who asks! They are true blue!

May 15, 2014
Unprompted review
Rated 5 out of 5 stars

Works great and affordable

Maxi mail so so easy to use and convenient. You save money because there is no need for ink or toners anymore. I know if the fax went through or not and everything I fax is recorded and saved. It makes me want to start faxing all the time again instead of emailing everyone. I love my new fax service!

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Great program!!

I've used this program through my previous company and now I have a subscription with my current company. I'm very satisfied at how fast faxes are transmitted and the ease of use. Kudos!!!!

May 1, 2014
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Rated 5 out of 5 stars

Worthwhile

Just started using MaxEmail and have had no problems so far, their support team responds to emails in less than 5 minutes to answer any questions or to assist.
Ported my office fax number to them and once they received it was less than one day and I was working.

April 18, 2014
Unprompted review
Rated 3 out of 5 stars

Maxemail review comments

So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming monthly allotment. Your service so far seems to be more reliable. Both Metro and MyFax, the transmission is a lot faster. The toll free service, however, is a big disappointment...will that be changing anytime soon?

April 3, 2014
Unprompted review
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Reply from MaxEmail.com

Thanks for your review Brian! Thanks for commenting on the reliability of our service over other services you have tried. We strive to be the most reliable Internet fax service provider, even though in some cases we might not be the cheapest service available.

Some services use voice over IP or other IP based telephony services in order to reduce costs. We refuse to use any IP based telephony because it has considerably reduced reliability in our network. This raises our internal costs, although we remain competitive in our pricing for our clients.

Admittedly, toll-free numbers (800, 888, 877, etc.) are not our most competitively priced services. We are always looking to improve pricing when we can. But unfortunately, we don't have any immediate plans to change our toll-free number pricing.

Once solution would be to get a low cost toll free number from another provider and point it to a local MaxEmail number that does not have any additional fees.

Thanks again for your comments & your business!
Jim Siwek
MaxEmail.com

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Rated 5 out of 5 stars

A great way to communicate!

I haven't used this service too often but of the few times I did, it seems to have worked very good. I had some issues in the beginning but customer support was superior! Very personalized and professional. Thank you!

March 28, 2014
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Rated 4 out of 5 stars

MaxEmail came to my rescue.

Thank you MaxEmail for being there when I needed it most. For what ever reason my Fax machine decided to poop out, and I had several apps that needed faxed to me and faxed back. Crisis time. I found MaxEmail, the price was a little high, but the service is awesome, and I found signing up fast, simple and quick. As soon as I was approved, the Faxes started rolling into my email. It allowed me to save the doc as a pdf and attach it to my worksite, so I receive a quicker response. In all, MaxEmail will ultimately save me time and money, and as a small business owner both of those are critical.

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

MaxEmail a Company you can Trust

I love MaxEmail I've been with them a off and on for a while I never look for another fax email when I need one. I always go back to MaxEmail! It's a company you can trust with great customer service!

March 13, 2014
Unprompted review

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