Maze Outdoor Reviews 

314
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company sucks! Took two weeks to schedule delivery. On the day of delivery, they called to say their truck had broken down. There was then no communication until I was told delivery would be dela... See more

Rated 5 out of 5 stars

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged a... See more

Rated 1 out of 5 stars

We spent £2400 on what we thought was quality garden furniture but less than 4 years later the rattan weave under the glass table top has disintegrated due to the sun and looks very unsightly. Contact... See more

Rated 5 out of 5 stars

We’ve used Maze numerous times over the last couple of years initially for outdoor furniture our holiday homes due to the quality and durability of their product. Last year we bought a large pizza o... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

About Maze Outdoor

Written by the company

We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.

When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.

Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.

A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.

Contact info

2.8

Average

TrustScore 3 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(314)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product, delivery and installation, Ok contact time

Navigating the website, choosing the right product and the checkout process was super easy.

Turn around time was less than 3 weeks, as I had to wait for it to be back in stock, which is fine. Probably could have been a bit quicker, as the company did have stock refill earlier, but then heard nothing from them until I phoned up.

Delivery and installation was done very effectively and efficiently in less than 2 hours.

The product looks amazing and works really well.

The only slight niggle I had was the communication was a bit lack from when the order was placed till delivery. Had to nudge them a few times to see what's going on and when delivery could be done.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service delivery driver call to say they were runny late but kept me updated quick and efficient delivery no mess thank you Maze

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service Promised 7-10 days but delivered next day and the delivery people were professional and courteous we chose the platinum delivery and it was!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Gold star item and service

After buying a ‘economic’ day bed from a household home store brand, which turned out to be complete waste of money. I decided to splurge on this outdoor fabric daybed, which was on offer and an extra reduction for July was applied at checkout. It was dispatched and delivered within 3 working days. And frequent updates on delivery provided.
The daybed is gorgeous and worth every penny. Only the legs needed assembly and were easy to fix.
I decided to pay for two person delivery with removal of packaging which was also a really good decision as the box was huge and really sturdy so disposable would have been a bit tricky.
The packet containing the screws and washers had split open and the drivers had spotted this and made sure we found all of them before leaving. They even gave me 2 extra screws out of their spares.
The cover that came with it looks really sturdy and fits perfectly unlike generic covers.
So to use a well known phrase ‘you get what you pay for’.
Great customer service and a fabulous piece of furniture that looks like it will last. Can’t praise MazeLiving enough.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I ordered on Monday and the garden furniture arrived on Wednesday! It’s really lovely, I have had Maze garden furniture before and was confident it would be quality and last forever!! I am not disappointed. Thank you

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely solid furniture…

Lovely solid furniture much better than I expected, delivery updates provided and friendly efficient delivery. Easy to assemble and looks fabulous on our patio. Couldn’t ask for more!

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks, Josh

Delivered on time by 2 helpful men. Had an issue with delivery previously, but this was due to Maze not having sent the goods to Willmad. However, Josh from Willmad sorted it v efficiently. Thanks, Josh.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality Furniture and Superb Customer Service

We have bought all our garden furniture from Maze. I appreciate the market is flooded with garden furniture which looks the part and is much cheaper. We have fallen foul of that.

Maze furniture is always great quality and their customer service team are always polite, friendly and efficient.

Delivery was super quick on last purchase (paid for on Sunday and arrived on Wednesday). Delivery drivers were also very professional and efficient.

Would highly recommend Maze.

July 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great product and good service but the…

Great product and good service but the delivery driver was the best! Happy helpful and kind. It would of been nice to have had the box already built as the instructions were rather confusing and not as helpful as I would’ve wished for.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company Great Service Great Product

I already have Maze Rattan garden furniture
And decided to treat myself to a Bistro set to match my Rio
What can I say apart from another great product, delivered with care and kindness,
Thank you great service once more
Oh I also have ordered a second parasol already have one so that’s on its way
Thank you Maze

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from the moment I…

Excellent service from the moment I ordered online to the actual delivery. Only took 5 days and the 2 delivery guys were very pleasant, helpful and did a good job. Really pleased with our purchase and would recommend this company.

July 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look