We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant
Absolutely brilliant - Kelly from the leyland store is an absolute gem! Fantastic customer service and helped every step of the way - simply brilliant
December 19, 2025
Unprompted review
Reply from Millercare
Dear Colin,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Kelly has been such an absolute gem whilst providing fantastic customer service, helping you every step of the way. We will pass on your kind words to the Leyland team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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My Mother purchased a recliner chair…
My Mother purchased a recliner chair from this company. The chair stopped working all of a sudden and it was reported to them. Even though the chair was out of warranty (even though on Repose website it states a 5 year warranty) my mother was told that she would have to pay a call out charge (fair enough). When the engineer eventually turned up he blatantly was blaming her for a wire that had come loose. He then then said he would have order a "full" part(at an extra cost of £250 i may add) he promised full communication with my mum (which didn't happen) phone call after phone to their service department, where training is needed, eventually she had an install date. We were now 6 weeks after the 1st phone call, and when the engineer arrived he then said she needed a new handset at a cost of £70! (Not diagnosed at 1st visit?) My mum felt pressured and bullied into paying this. This company obviously is ripping the vulnerable and elderly off, avoid at all cost!!
November 3, 2025
Unprompted review
Reply from Millercare
Dear Paul,
We are very sorry to hear about your experience and the concerns raised regarding your mother’s recliner chair. We take all feedback seriously and would like the opportunity to discuss this matter with you in detail to better understand what happened and see how we can resolve it.
Please contact me directly on 01254 356565 or via email at customerservice@millercare.co.uk
at your earliest convenience.
Kind regards,
Neil
Great experience of Millercare and…
Great experience of Millercare and especially Julia in role Heywood Branch. Helped us buy a reclining chair for disabled parents and was very patient and knowledgeable on 3 separate visits. Delighted with the purchase and was given great help and advice.
December 11, 2025
Unprompted review
Reply from Millercare
Dear Adam,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia provided such a great experience whilst assisting you with a rise and recline chair for your parents. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Exceptional 👍
I did a review into the company last week and given it a 3 star. The reason for the 3 star review is that I have a mobility scooter, through Motability, and I felt the good service from the store, didn’t extend to the repair centre. I am extremely pleased to say, Millercare, have sorted out all the problems I was having. With what a very friendly chap from Millercare service centre called Neil said to Motability, Motability agreed, that I could come out of the 3 year lease, early, without any early termination fee. Not only that, but what Millercare have also done is brought round the scooter that I am looking to get, and loaned it to me for the weekend. I am absolutely delighted with this. My faith in Millercare has been fully restored to the 5 star status. Once again. Very happy.
December 11, 2025
Unprompted review
Reply from Millercare
Dear Glen,
Thank you for taking the time to update your review and share your experience.
We are very pleased to hear that the issues you were facing have now been fully resolved and that the support from our Service Centre helped Motability bring your lease to a satisfactory conclusion. It is great to know that having the replacement scooter brought to you and loaned for the weekend has made a positive difference.
Your feedback is genuinely appreciated. Restoring your confidence in Millercare is important to us, and we are delighted to have achieved that. If you need any further assistance as you move forward with your new scooter, our team will be more than happy to help.
Thank you again for your kind words and for reinstating your five-star rating.
Regards,
Millercare Customer Service Team
Great service very knowledgeable about…
Great service very knowledgeable about the equipment, purchase and delivery went through quickly and smoothly.
December 10, 2025
Unprompted review
Reply from Millercare
Dear Robert,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such great service with the staff being very knowledgeable and the whole process being smooth. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Had a great visit to miller are today…
Had a great visit to miller are today to get my dad a walking stick. A lovely lady called Julia was really helpful and pleasant.
December 9, 2025
Unprompted review
Reply from Millercare
Dear Jane,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was helpful and pleasant whilst assisting you and your dad with a walking stick. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We can’t thank Millercare enough for…
We can’t thank Millercare enough for their quick response in supplying a bed (within 24hrs), after being let down by another supplier. Phil & Jordan were very helpful, friendly and spent time demonstrating how the bed works. They are role models for Millercare.
I have no hesitation in recommending Millercare to friends and family.
December 2, 2025
Unprompted review
Reply from Millercare
Dear Ros,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how we were able to supply a bed within 24 hours, with Phil and Jordan being very helpful, friendly and providing time to demonstrate how the bed works. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
From the 1st time to even now there…
From the 1st time to even now there cheeking to make shore all is OK. There so fantastic and all is well. The scooter is perfect and no problem. There was no prisher on me to get anything and I saw what I wanted and it's just right for me. So thank you.
April 30, 2025
Unprompted review
Reply from Millercare
Dear Marcus,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how were provided with such great customer service. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Thankyou Julia always very helpful and…
Thankyou Julia always very helpful and polite always shop at Heywood Branch
November 27, 2025
Unprompted review
Reply from Millercare
Dear Elizabeth,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was very helpful and polite whilst assisting you. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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I cannot recommend this company highly…
I cannot recommend this company highly enough, especially John.
He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local.
Nothing was ever too much trouble, and he was incredibly patient never pushy throughout the process. I wholeheartedly recommend him. and Miller's thank you so much!
🦼
November 17, 2025
Unprompted review
Reply from Millercare
Dear J Edwards,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Stockport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how nothing was too much trouble for John who attended multiple times ensuring that you got the right powerchair. We will pass on your kind words to the Stockport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Good service from Denise and Lucy for…
Good service from Denise and Lucy for my wife's ibis manual wheelchair. Would recommend this company in future anyone in need.
November 7, 2025
Unprompted review
Reply from Millercare
Dear Anthony,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Denise and Lucy provided such a great service with your wife's ibis manual wheelchair. We will pass on your kind words to the Oswaldtwistle team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
excellent service
I was served by Julia ordered a wheelchair and the next day it was delivered to the door.
October 24, 2025
Unprompted review
Reply from Millercare
Dear Brenda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia provided such excellent service whilst providing a next-day delivery to your door with a wheelchair. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
These lovely ladies helped me sort a Fabulous Chair and saved my Holiday
These lovely ladies helped me to get out of a Terrible Situation. I travelled up North to visit my Mum and take my Daughter to a Music Concert whilst there. Unfortunately before I travelled up my Chair broke down ?
So when I arrived I had no Chair to use ? My Mum rang the Shop to ask if they had any Electric Chairs to suit my Needs that are available to buy and take immediately? They got 4 chairs charged and ready to go !
We were successful and I came away with a Chair that suited all my needs. These Ladies gave us such good advice and really listened to. We can’t thank them enough for turning an upsetting situation into a Happy Outcome !
So thanks Ladies , I highly reccomend you ! X
October 28, 2025
Unprompted review
Reply from Millercare
Dear Kimberley,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how we were able to assist you with a new chair that suited your needs whilst you were travelling to a music concert. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Reclining chair service
Dan was excellent. Serviced our electric reclining chair. Was very professional and polite.
October 30, 2025
Unprompted review
Reply from Millercare
Dear Brian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was excellent, professional and polite whilst servicing your rise and recline chair. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Arranged for my wife's stairlift to be…
Arranged for my wife's stairlift to be serviced by Millercare Bury. The chair was working OK but was advised a wire was not functioning properly and would not be able to do the service which we had paid for upfront. Was quoted £85 to replace the wire and the service would be carried out at the same time, we told them to go ahead. Three weeks later I was told the new part would cost £254 which had to be paid now, making a total of £369. We agreed to this only to find out that the part was not yet ordered and had to be paid for before they went ahead. That's six weeks after the original service was ordered. We then decided that in view of the terrible and unreliable customer service provided we would take our custom elsewhere, losing the original service charge of £115.
The above problem has now been resolved to our mutual satisfaction thanks to Neil at customer services. We can now thankfully continue our long relationship with Millercare who in the past have served us well.
October 21, 2025
Unprompted review
Reply from Millercare
Dear George,
Thank you for giving us the opportunity to investigate this matter and resolve the initial issues you raised. We’re very pleased to hear that the situation has now been resolved to your satisfaction and that you’re happy to continue your long-standing relationship with Millercare.
We truly appreciate your patience and understanding while we worked to put things right. Your feedback has been invaluable in helping us review our processes and ensure we continue to deliver the high standard of service our customers expect.
It’s always our goal to provide reliable, responsive support, and we’re delighted that Neil and the team were able to assist you in reaching a positive outcome.
Thank you once again for your continued trust in Millercare. We look forward to serving you in the future.
Kind regards,
Millercare Customer Service Team
Outstanding customer care
We have come from Bedfordshire to visit Blackpool for the illuminations with family and I have forgotten my key for my mobility scooter. Being on crutches and disabled this would have been a disaster, but I reached out to Dot at Millercare Blackpool and the customer care I received was outstanding. She managed to find me a replacement key and I cannot thank her enough for saving my day.
October 18, 2025
Unprompted review
Reply from Millercare
Dear Helen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dot assisted you with a replacement key whilst you were visiting Blackpool to see the illuminations. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Super helpful staff
We shopped for several items for my mum at Miller care Heywood. I cannot thank Julia enough for her help and kindness while she advised us on what products would help. She also went above and beyond tracking down an item we needed at another store and having it delivered to the Heywood branch for my mum to see.
October 3, 2025
Unprompted review
Reply from Millercare
Dear Ann,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia has always been kind whilst going above and beyond for your mum. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Helpful &Knowledgeable Staff
My first visit, I was immediately made to feel welcome and given the help I needed by Richard.
Nice to visit a business with such a great staff and a very comprehensive range of well priced products.
Preston New Road
Blackpool Branch
October 2, 2025
Unprompted review
Reply from Millercare
Dear Linda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Richard made you feel welcomed and provided assistance with our range of mobility products. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I am a permanent crutches user
I am a permanent crutches user , I found it difficult to find ferrules for the ends . I nipped in the millercare shop today, and spoke to Julia. She was so very helpful and got me the correct size first time for my crutches . She was so polite and we had a lovely chat. I sometimes have slight anxiety in shops I don’t visit regularly, but could honestly say I could go to that shop alone knowing Julia was withered to help ! Thank you!!
September 23, 2025
Unprompted review
Reply from Millercare
Dear Caroline,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was so very helpful and polite whilst assisting you with some crutches. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent Service
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and recommended the right incontinence products with genuine care and understanding. Her warm and sympathetic manner made all the difference. Please do pass on my sincere thanks. I’ll definitely be back next time I’m in the area!
September 19, 2025
Unprompted review
Reply from Millercare
Dear Adam,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was warm, welcoming, helpful and provided such an excellent experience whilst assisting you with the right mobility aids. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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