Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
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See what reviewers are saying
Great customer service, I just ported my number from KPN to Libara and everything was handled smoothly and ahead of timeline :-)
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
Thanks Sharona for your kind support in resolving all my queries regarding my invoice issues. I find her very professional, helped to the best of her abilities and patiently heard to all my queries
Company replied
Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lebara NL
Bedankt voor je review 😊 Fijn om te horen dat je tevreden bent met het product 👍
Good customer service
May 4, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re glad to hear you experienced good customer service.😊
Reply from Lebara NL
Thank you for your review. We’re glad to hear everything is good.😊
Changing the paying bank account is…
Changing the paying bank account is stupidly complex
May 3, 2026
Unprompted review
Reply from Lebara NL
Dear Thomas,
Thank you for your review. We understand how frustrating it can be when something that should be simple feels unnecessarily complicated.
Your feedback is completely valid, and we are sorry that this process caused annoyance. We take comments like yours seriously and use them to look at how we can improve and make things easier for our customers in the future.
If there is anything we can help you with, we would be happy to do so. In that case, please feel free to contact us. You can reach us via our website, by phone, or through our social media channels.
Kind regards,
Vanessa
The Lebara-Team
Never have problem with the connection…
Never have problem with the connection and easy to change my bundle every time I need more or less
May 2, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review, Meilanie! 😍
We are delighted to read that you have never had connection issues and that changing your bundle is quick and easy whenever your needs change.🌟
Very good service
May 1, 2026
Reply from Lebara NL
Thank you for your wonderful feedback, I! 😍
We are happy to read that you are satisfied with our service.
Reply from Lebara NL
Thank you for your review. We are sorry to hear that your experience was not to your liking 😕 We would be happy to help you improve this. Please feel free to contact us so we can see what went wrong.
Reply from Lebara NL
Bedankt voor je review! Fijn om te horen dat je onze service excellent vond 🙌📱
Ashnie was a life-saver in helping me…
Ashnie was a life-saver in helping me with a topup as my existing tariff was not compatible for online topup and I was out of data on my mobile. Thanks again Ashnie :)
April 30, 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review! 😊 Great to hear Ashnie could help you so quickly. We’ll make sure to pass on your compliments 💙
Reply from Lebara NL
Bedankt voor jouw geweldige review, Teun! 😊💬
Fijn om te lezen dat je zo goed geholpen bent door onze collega Vanessa. We doen altijd ons best om de beste service te bieden! 🌟💪
Michael’s excellent service
I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile to reassure me that all my changes would be taken care of timeously.
April 29, 2026
Reply from Lebara NL
Thank you very much for sharing your experience, Dawn!😍
We are delighted to read that Michael was able to assist you so effectively with your switch. Going the extra mile for our customers is exactly what we strive for.🌟
Prepaid sim card ordere 6 days ago…
Prepaid sim card ordere 6 days ago sitll haven't arrived.
April 23, 2026
Reply from Lebara NL
Dear Azat,
Thank you for your review. We are sorry to hear that you have not received your SIM card yet. Our apologies for the inconvenience this has caused.
We have arranged for a new SIM card to be sent to you right away, so you won’t have to wait any longer.
Thank you for your patience and we are always here to help.
Kind regards,
Vanessa
The Lebara-Team
Sharona at customer service is very…
Sharona at customer service is very helpful and proactively thinking along with the client
April 29, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for sharing your positive experience, Yujia!🤩
We are really happy to read that Sharona was able to support you so well and proactively think along with you. We will be sure to pass on your kind words to her .🌟
When I purchased my internet package
When I purchased my internet package, I did not see any indication that there was a contract. After my contract ended, I tried for months to cancel it, because there is no option in the app to turn off automatic renewal; the only option is to contact customer service, and they keep postponing it by one month. I think you are operating in a legally questionable way, and I regret getting your SIM card.
April 29, 2026
Unprompted review
Reply from Lebara NL
Dear Sadi,
Thank you for your review. We are very sorry to read how frustrating this situation has been for you. Apologies for the inconvenience.
We would like to look this up for you. Could you please send us an email at trustpilotnl@lebara.com?
Please make sure to include reference number 361 and your phone number in your message. We will then contact you as soon as possible.
Kind regards,
Vanessa
The Lebara-Team
Nice........
April 28, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor jouw top review, Sterea. 😁
Cynthia from Lebara customer service…
Cynthia from Lebara customer service was kind, responsive, and helpful in arranging another replacement SIM.
Unfortunately, my overall experience with Lebara has been disappointing. After losing my SIM card, I requested a replacement more than once, but until now I still have not received it. Meanwhile, my subscription continues. I appreciate Cynthia’s help, but the service process itself needs improvement.
April 28, 2026
Unprompted review
Reply from Lebara NL
Thank you for your feedback. We’re sorry to hear about your experience and the delay with your replacement SIM.
We’re glad Cynthia could help you, and we’ll pass on your kind words to her. We also take your concerns about our process seriously and will review this internally.
If you still haven’t received your SIM, please contact us so we can resolve this quickly.
Problem with invoice
My experience with Sharona in the technical support team was excellent; she helped me with my problem right from the start and was very friendly. People like her brighten up your day and completely change the impression you have of the company
April 28, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor je fijne review! 😊 Geweldig om te horen dat Sharona je zo goed heeft geholpen en dat je een positieve ervaring hebt gehad met onze support. We geven dit zeker aan haar door 💙
Really bad customer service.
Really bad customer service.
I already called couple of time and they keep hanging up in the middle of the call.
I ordered two sim cards with a bundle, the first 2 sim cards didn't arrive.
I call Lebara and they send two sim cards but with no bundle on it.
Now I paid an amount and I have two sim cards with no bundle on it!
Update—-
After being contacted by Lebara here on trustpilot I was asked to send them an email. But once again I was ignored.
So basically Lebara charged me 10 euros 2x for an empty sim card that I cannot even use.
Update 2 ---
After some time, I finally got correct package enabled on my 2 sim cards.
April 28, 2026
Unprompted review
Reply from Lebara NL
Dear Felipe,
Thank you for sharing your experience. We’re very sorry to hear that you were disconnected during calls and that your SIM cards arrived without the correct bundle. We understand how frustrating this must be, especially after multiple attempts to contact us.
This is not the service we aim to provide. We would like to look into this for you and help resolve the issue as soon as possible.
Please contact us at trustpilotnl@lebara.com, including your phone number and reference number 358, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
Nice service
April 26, 2026
Reply from Lebara NL
Bedankt voor jouw beoordeling, kunnen we ook nog iets verbeteren voor een hogere beoordeling?😊
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