Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
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See what reviewers are saying
Thanks Sharona for your kind support in resolving all my queries regarding my invoice issues. I find her very professional, helped to the best of her abilities and patiently heard to all my queries
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
Company replied
Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lebara NL
Thank you! 😊 Glad to hear you were helped kindly and clearly understood!
the customer service is shit
the customer service is shit. i've been waiting for a repayment for weeks now. would not suggest anyone to get anything here
May 1, 2026
Unprompted review
Reply from Lebara NL
Hi Jane,
Thank you for your review. We’re really sorry to hear about your experience and understand how frustrating this must be.
Could you please email us at trustpilotnl@lebara.com with reference 377 and your phone number? We’ll gladly look into this for you.
Kind regards,
Ashnie
The Lebara Team
Waiting for E-Sim
The waiting time was long, but the customer service executive listened to my query patiently and provided me a solution.
Just waiting for the E-sim for my iPhone 17 pro.
May 8, 2026
Reply from Lebara NL
Thank you for your feedback.😊 We appreciate your patience and are glad to hear that our customer service agent was able to listen carefully and provide you with a solution.👍
Reply from Lebara NL
Thank you for your feedback 😊 We’re glad to hear you’re happy with the service and that you now have more data for a lower price. It’s also great to know that the agent was able to clearly explain everything to you.💙
Customer service at Lebara
First I got connected to an agent named Vanessa but she literally just disappeared after the first greeting sentence and didn’t reply to me at all!!!
Later I had to end the chat and opened a new one, this time I was lucky to get connected to another agent Genevieve, he was very professional, efficient and patient, and he managed to solve all my questions and really helped me out!
May 6, 2026
Reply from Lebara NL
Thank you for your review.
We are sorry to hear about your first experience in the chat. Our apologies for this inconvenience.
At the same time, we are very happy to hear that Genevieve was able to help you professionally and efficiently 😊 We will make sure your compliment is shared.
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you are satisfied with our service.
They need to hire good and expensive IT…
They need to hire good and expensive IT specialist who can solve my problem. I had bad experience with them and still the problem is not solved.
Problem is number transfer.
November 2, 2025
Reply from Lebara NL
Thank you for your review.
We are sorry to hear about your first experience in the chat. Our apologies for this inconvenience.
At the same time, we are very happy to hear that Genevieve was able to help you professionally and efficiently 😊 We will make sure your compliment is shared.
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you enjoyed speaking with the Lebara team.
Reply from Lebara NL
Thank you for your review.
We are sorry to hear that your experience was difficult. We appreciate your feedback.
Bad provider
Bad provider! Medewerker Screming to the costumer! Everymouth extra 76 cent! And i dont have noting using extra! They call me layer because i say to lebara my conctract is almost finish i have even foto van my acount they say is not true and i lie! The same thinks they do to my wife! I am out of lebara! Guys do not use this provider better use bell sim of ben of rest of the are better and beter prijs! I was wait lebara to contact with me they never do it!!
May 5, 2026
Unprompted review
Reply from Lebara NL
Hi Dilyan,
Thank you for your review. We’re very sorry to hear about your experience, this is not the level of service we aim to provide, and we understand how frustrating this must be.
We would really like to look into this for you and help resolve the situation. Could you please send us an email at trustpilotnl@lebara.com with reference number 370 and your phone number? We will contact you as soon as possible.
We look forward to hearing from you.
Kind regards,
Ashnie
The Lebara Team
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with the quality and service!
Today the customer service provider was an excellent professional
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the email notification for the order she made. I hope this order will be delivered soon.
May 5, 2026
Reply from Lebara NL
Thank you! 😊 Glad to hear our colleague could assist you quickly. We hope your SIM arrives soon!
Vanessa was super nice
Vanessa was super nice , she proactively helped me to solve the billing issue which has been a lingering problem since February
May 5, 2026
Unprompted review
Reply from Lebara NL
Thank you for your great review, Rafsan! 😊💬
We are happy to read that you were helped so well by our colleague Vanessa. We always do our best to provide the best possible service! 🌟💪
Reply from Lebara NL
Bedankt voor je review 😊 Fijn om te horen dat je tevreden bent met het product 👍
Good customer service
May 4, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re glad to hear you experienced good customer service.😊
Reply from Lebara NL
Thank you for your review. We’re glad to hear everything is good.😊
Changing the paying bank account is…
Changing the paying bank account is stupidly complex
May 3, 2026
Unprompted review
Reply from Lebara NL
Dear Thomas,
Thank you for your review. We understand how frustrating it can be when something that should be simple feels unnecessarily complicated.
Your feedback is completely valid, and we are sorry that this process caused annoyance. We take comments like yours seriously and use them to look at how we can improve and make things easier for our customers in the future.
If there is anything we can help you with, we would be happy to do so. In that case, please feel free to contact us. You can reach us via our website, by phone, or through our social media channels.
Kind regards,
Vanessa
The Lebara-Team
Never have problem with the connection…
Never have problem with the connection and easy to change my bundle every time I need more or less
May 2, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review, Meilanie! 😍
We are delighted to read that you have never had connection issues and that changing your bundle is quick and easy whenever your needs change.🌟
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