Lebara Group  Reviews 283

Myself and my partner both had Lebara, be warned. My partner had his number stolen twice. Both times the help line wasn’t helpful and we are still waiting on the company to get back, we haven’t even had an apology. We were abroad at the time and it ruined the whole week of our holiday. Not to mention the scammers being able to steal his identity and spend money by gaining access to his bank accounts. The helpline is terrible and at a stressful time they made it so much harder. Worst phone company I have ever been with.

Moved to Lebara from EE. Best thing I ever did. Quick delivery of SIM, easy porting of number and great price. Coverage Ok as there is always somewhere with poor reception on all networks.

I have been with Lebara for a little while now and we have 4 Sims on our account. My wife and I like to travel a lot as we are semi retired and while we are at home we are almost 100% of the time connected to WiFi. When we travel we are mostly connected to WiFi and just a small amount of usage inbetween and we make calls over WiFi. My allowance is 25Gb per month and I use almost nothing at home but on average we use 0.5Gb abroad each time so around 0.2% of allowance. We rarely use calls or texts but sometime our girls call us or text us. I spoke to Lebara (Ajinkya) to explain this but Lebara are not interested. I could understand if we used the majority of our allowance but because we almost use no allowance in the UK and a fraction when we travel they now want to charge us for all incoming and outgoing calls and texts and also for any data we use outside the UK because we “use more abroad than at home”

Of course we do as we use nothing at home and 0.2% when we travel I explained but they have said it doesn’t matter and there is nothing they will do and the charges will apply when we travel. Easy solution for me then as I will move all 4 sims to a different provider.

Seems lebara is doubling up on taking back the data after they have robbed the customers. If I purchase a top up and then use it to buy a plan for £5 I get 2.5G. However if I use my card online to purchase the same plan I get 5G. Make it make sense. You people are robbing customers so you can have access to their credit card information. Because even if I remove my card after I have made the purchase you people still try to access it the following month without permission. Is Lebara a scam!!! £5 should be 5G across the board irregardless of weather the customer uses a card or a top up pay. Stop stealing from customers!!! Give customers back the data you steal from them each month. Why would I recommend such a scamming network to friends. 😡

I posted a critical review, following my dreadful experiences with this company. Suddenly, via Trustpilot, they rushed to head off the bad publicity by promising to help. They haven’t contacted me since. I’m abroad and I can’t report a stolen bank card, can’t receive SMS and can’t even call their helpline.

The connection is weak in known places like the A64 no connection there, it uses too much mobile data at a time, runs out very quickly and doesn't offer good prices for only 1GB it is nearly 2 pounds a month.

Update speed test at 10:40 pm 25/5/25 0.37mbps on 5G with no updates in background or any other network traffic please read this 0 stars Internet constant freezing snail downloads ever since new upgraded lines from 5G Vodafone network. Surf the web, watch a video and it downscales to low resolution 360p and blurry, listen to music on YouTube stops constantly buffering, checking emails constantly disconnects from mail server saying offline. Snail download speeds stoping losing your file and have to re download wasting time, money, resources and energy, solution download manager. Signal bars change all the time from 1 to 4 bars sitting in same area. Tested every room in the place and on another phone and PC same issue was working before. Went outside of premises and works but continually freezes. Phone calls cut off and also other recipients say can’t hear you after some time into call. Have to go outside in all weather conditions, heat, rain, cold and night to get reliable reception and only in early hours of the morning when others are asleep. Visiting people in other Sydney suburbs same issue, no service, freezing disconnection. Disappointing service when you need it and should work reliably inside a Unit, town house, granny flat etc. Can’t finish downloading security updates for phone or PC constantly stops, freezing. Tried multiple OS windows, Android, Apple, different settings same issues and even another phone. Borrowed a friends phone same issues. I uploaded a screenshot of time required for a security update which is 1.2GB, the screenshot shows 5 hours to download then freezing needing to search for network connection, option, Lebara, auto and after 3 to 5 mins again as constant freezing connection, ridiculous. Tried different settings from 4G to 5G, allow more data on 5G and it is slower work that one out folks. The bonus data is a joke, you won’t even be able to use or access the standard data reliably in your package. Customer service is virtually non existent waiting 1/2 a hour minimum and have no knowledge or experience to address this issue. Constantly telling you to try the following instructions which do nothing but waste time, money and also causing headaches. The TIO support telcos providers not the users who subscribe. Do not trust the governments they work against everyday people. Don’t waste your money and avoid headaches with this telco as they are the least reliable.

Scam company - Bilal is the agent that supported me

Would give it 0 star had no service since the 26th April in the USA reliying on free wifi in the USA for another week
Followed all instructions to no avail
Absolutely a shit show from lebara

Their customer service is a joke honestly. I was left with no service for 3 weeks and contacted them more than 10 times about it. Every time I was told to be rest assured everything is gonna be fixed . Waste of money and most importantly waste of time. Stay away

Very bad not happy at all with this company, apparently they can send your phone number and details to other companies with out your permission.
I now have no service and haven't had any for the last 3 days as they are looking into it .

I just bought a Lebara pay as you go sim. I just looked at my data usage and it says that I have used x amount of data including from apps that I definitely have not used since I enabled the Lebara sim card. Not sure if I can trust this company .. it is also using my google name without me having given it or agreed to it!! The 2 stars are for customer service where I fairly quickly was put through to an actual person who was helpful with the initial top up. I don't think that I will top up again with Lebara.

Not quite great. I tried them but I will stop using them next month.

The use Vodafone network. It is slow really and there are some websites where they don't let you in. Not happy at all

If I could give minus stars I would. Spoke to some one and they hung up advising can only stay on the call for a small amount of time. Told me it's my fault and that I need to call back in 24h. Asked for a manager and they said they don't have one and then turned around and said he's new and cannot help further and hung up

Cannot stand their TV advert with that skittish woman. Have complained many times about it and they are still showing it. I hope they didn't spend five figures on the writing and production of it.
Doesn't even tell the viewer what the company is about.
So annoying!

Have to follow up on my lebara revue a couple of days ago, they do not care hense no response.

Wish that I had checked this firm on trustpilot before buying a sim, once bitten twice shy....

First SIM card could make calls but not receive them. Second SIM card would not register. Charged me twice for zero service. Avoid at all costs.

Rubbish company, my phone number got given out twice by Lebara to a random person pretending to be me causing all my bank accounts to be hacked and £1000s stolen ,emails and social net works taken over, because some random person got my number ported over to there sim card causing my phone to be shut down,not being able to make phone calls ,send messages etc and someone else had all my information on there phone because they had my number, my life has been absolute hell.

CAS-2135644-V5K7K9 - CRAP CUSTOMER SERVICE AND TECHNICAL DEPARTMENT , DO NOT BUY LEBARA SIM NOT EVEN THEY OFFER FOR FREE. NOT AT ALL, COMPLETELY CRAP NETWORK AND CUSTOMER SERVICE. LITERALLY ROBBING PEOPLE. ITS BEEN MORE THAN 4 MONTHS AND RAISED 4-5 QUERIES AND STILL NOT A SINGLE PHONE CALL OR RESPONSE. DO NOT JOIN LEBARA