Mobilize Fs Reviews 

The service from Mobilize Financial Services was uniformly abysmal. There was no sympathy with or understanding of our situation. Our car, a Dacia Duster, suffered a catastrophic engine failure after only three years (and 31,000 miles), yet because we had gone just over our warranty MFS decided to throw the rule book at us and insist on the letter of the agreement (in this case a hire purchase agreement) instead of honouring its spirit. As it happens, their hard line goes against key tenets of trading standards in the UK. One can reasonably expect a brand new car to last more than 3 years. If it doesn't, one can reasonably expect assistance and be offered a termination of the agreement. Instead, we have had to continue paying monthly instalments of £222.94 for a car we can't use, nor can we give the car back while it is unusable (the new engine it requires will cost over £10,000). Once the monthly instalments end in six months' time, we are liable for a further one-off payment of almost £7,000. Because we live in a rural area, we have now had to spend thousands on rental cars and taxis and the resulting financial stress threatens to bankrupt us. Both my wife and I have suffered anxiety as a consequence of the situation and our stress has affected our two-year-old daughter as well. Not once has Mobilize offered to provide a courtesy car or any kind of assistance. They have not even allowed us a voluntary termination of our agreement. (Indeed it took them 14 weeks from the start of our complaint to tell us formally that they were not going to help us in any way.) Their one and only concern throughout this whole sorry affair has been the money coming from our bank account into theirs. Indeed, we have been warned that our credit rating is at risk if we stop our monthly payments. We have now appealed to the Financial Ombudsman and, if that yields nothing, we shall have to take the case to law. Shame on Mobilize Financial Services. They should remove the word 'service' from their title until they have learnt what it means. The fact that Renault and Dacia use Mobilize makes those companies untrustworthy too in my book.

Incompetent lease company. If something goes wrong with your vehicle they will never ever cooperate and try to resolve the issue or protect consumer rights. They actually rip you off and will not come to conclusion where you can decide what to do next.

1 star as unfortunately I can't give any lower rating (despite they would deserve it).
As I relocated abroad I have sold my car 2month ago, which had a battery lease from Renault. The new owners were willing to take over the battery lease, filled the forms to transfer the agreement and I have sent it to Mobilize as it was my obligation (and basically,from there on they should have handled the transfer within a reasonable time). For a week zero action at all. Then I called,from already abroad, was passed over from one incompetent CS employee to another until I finally landed by Scott who took actions (the only competent person by this terrible company). Papers sent to the new owners, who sent all info back via email. BUT wet signature was demanded by Mobilize,so the new owners asked,if they can have the forms via post,as they have no access to a printer. For 3weeks zero actions again from Mobilize,until I called why don't they react towards their customers. Luckily I had directly Scott on the line, papers finally sent, new owners sent all back filled and signed end of May, now almost end of June still no new contract in place, Mobilize don't communicate towards the new car owners despite all the correspondence, when I call they promise actions they don't fullfill but they demand I pay the one month bill for something I don't have (which I won't pay,as it is open due to their lack of actions and their competence).
Reading all the reviews about them it seems their terrible attitude towards customers is more a common practice than an exception. The company should be closed down and their licence to operate should be rewoken.

Don't go near this company even if your life depended on it.

My car finance was through Nissan Finance which unfortunately led me to this company who are without doubt the most useless, incompetent bunch of idiots I've ever experienced. My car finance was settled early, it took them over a month to collect the car as they kept saying they didn't have my details on file. They claimed I was missing services even though I provided them with the copy of the service the car had a week before collection. After taking the car they then billed me £3000 for excess mileage which claimed I'd done 38000 miles over my agreed limit. The car had only done 38000 miles in its entire lifetime... I've emailed and rung constantly for 6 weeks now but just receive threatening letters whilst they ignore every bit of contact I attempt.

AVOID this business at all costs.

After part-exchange my car with a dealer , try to check regarding the settlements payment , call 0333…0000, : you’re next customer to answer, please wait .. .. 09.58am .. hold till 10.59am line disconnected.
Tried another number end 8392.. just few minutes get connect with human chatting . What to say.

Diabolical company, cannot explain why I don’t have an online account (that’s if they bother to respond to emails or calls) and always “receiving high number of calls.” How Nissan ever got involved with this pile of shit is beyond me!

Very poor - do not have your finance through them. I have unfortunately had to be a customer as Nissan Finance, who I originally had my car finance through, somehow moved to Mobilize. Since then, I have had constant issue, from failure to take monthly regular payments despite it being set up for 3 years! Letters telling me I am in arrears, when I am not, telling me I owe them 1p or I will be subject to a bad credit rating and the list goes on. Honestly, I can not wait to give my car up so I can be rid of them.

Oh and to note, my husband also has a car lease agreement through them and he has had almost exactly the same issues, except they put a late payment on his credit file, when it was their error for not taking payment so he had to fight them for months to get it removed. They take up time, effort and unnecessary stress to resolve their incompetence!

Never again!!!!!!!!!!!

They only get 1 star, as its the lowest I can give.
Paid settlement quote in full on May 20th (was actually the day before, but there website shows it as 20th)

The website shows that there is a balance of £0
The statement shows that there is a balance of £0
I have a payment reference number
I have had confirmation via email that my account has been closed as FULL payment has been made

Yet, I'm still getting hounded via TXT and paper mail for payment.

Getting through to these

Terrible, shouldn't be allowed to work in the finance industry. Never had access to online account, they can't explain why and when you ask for a statement they send you only what you've paid in, no interest amounts or final balance etc. it's like they have no clue what they're doing which is terrifying

We had a EV battery lease through RCI which became Mobilize. Our car's motor 'died' but the battery was fine. The EV engine would need replacing at a cost of £7k - not worth it obviously (car is 8 years old). Trying to get out of the lease agreement has proved a nightmare. The Mobilize "helpline" were as unhelpful as it's possible to be. They insisted the only option was to buy the battery or sell the car & lease to another person. They could not see the issue The battery costs thousands of £££s and who on earth would buy a dead car??? We did our research and found they were not being honest with us! You can have the battery remove and then Renault ship it to France. All you pay for is for a Renault service engineer to remove the battery.

I have had a car loan with this company for over a year.
I tried to set my account online to keep track of payments, no chance, keeps telling me they have sent an email with an access code and never did 10 attempts.
Tried phoning their customer service and found impenetrable at the stage where you speak your agreement number, 3 attempts.
Sent 2 emails, both keep getting sent back to me.
Look in the dictionary under useless and there you find Mobilize fs UK.

Took over a month to post v5 on to new owner and cancelled road tax as soon as payment for vehicle received. Thus new owner could not tax it for over a month. Useless, after having my business for over ten years.

I had finance with mobilize financial services for my Dacia Jogger. I had numerous problems with the car - despite having 30+ years driving experience. They took the side of the dealership and Dacia. I would not recommend them. They do NOT listen to the customer even when I had seen lots of other customers having issues with the Dacia Jogger