Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to br... See more
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Review summary
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I bought one of the Molchanov float and I don't regret, it's big and robust. Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new... See more
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The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased... See more
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I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Ann... See more
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Company details
Written by the company
Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Contact info
22 Leedon Heights #08-32 Singapore, 26619, Singapore, Singapore
- +6589490741
- info@molchanovs.com
- molchanovs.com
4.3
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Molchanovs: declared false value for customs, no commercial invoice, non-existent customer service
I ordered a CORE Mask for $45 with $60 shipping to EU (total $105).
The parcel came from China and was falsely declared at 4.32 EUR with no proper invoice ever sent to me. So customs are holding it.
When I contacted Molchanovs support, they only sent slow, generic automated replies and repeatedly asked for the same screenshot of the Chinese postage I had already sent them three times.
Days later, after a lot of back-and-forth with Molchanovs' support over technical issues on their side (missing email attachments and not working embedded PDF links), I received a Chinese “invoice” showing 5 USD total with no vendor/sender details which renders it invalid.
This leaves me in a position where I would have to knowingly submit paperwork that seriously understates the value of the goods to customs + forge a proof of purchase for a matching sum, which I’m not willing to do.
So, my parcel is still stuck at customs, I still don’t have a correct paperwork.
Overall, it's not worth it. Poor handling, huge waste of time and very frustrating experience.
December 15, 2025
Unprompted review
Reply from molchanovs.com
Thank you for sharing your detailed feedback. I sincerely apologize for the frustration and inconvenience you've experienced. We take matters like customs declarations and customer support very seriously, and I regret that we did not meet your expectations in this instance.
Regarding the customs documentation, I understand how important proper paperwork is, and I apologize for the issues with the invoice and communication. Your feedback about our support process is valuable, and I will ensure it is addressed to improve our service.
Molchanovs team
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Great fins, Great service
Ordered a size down as per the suggestion and these fit /work great!
Did have an issue when receiving the blades, as they has scratches and water stains;
But, the customer support was right on and Im stoked overall
December 1, 2025
Reply from molchanovs.com
Thank you so much for your kind words and for sharing your experience! I'm glad to hear the fins fit and work well for you. I apologize for the issue with the blades upon arrival, but I'm happy our customer support was able to resolve it to your satisfaction. Your satisfaction is our top priority, and we're stoked to have you as a customer. If you need anything else or have further questions, feel free to reach out!
Reply from molchanovs.com
Hi Harold!
So glad to hear that you're pleased with the comfort and ease of our service and product! Your pleasure makes us happy - thanks for sharing your wonderful experience! Best wishes and safe diving! Molchanovs Team
Black Friday sales
Everything was handled smoothly and shipping & packaging was great!
December 2, 2025
Reply from molchanovs.com
Hi Hao,
Thank you for your feedback! We're glad to hear everything went smoothly and that you were happy with the shipping and packaging.
We appreciate your support and hope you enjoy your Black Friday purchase! 🌊💙
a monofin online as a gift,great experience
I ordered a monofin online as a gift. Got a swift reply order in process. Then I realized I ordered the wrong size! No problem! The company is responsive! The fin came in days (not weeks). It is perfect. I am getting another for me!
December 2, 2025
Reply from molchanovs.com
Hi Carl,
Thank you for sharing your wonderful experience! We’re so glad to hear that our team was able to help you quickly with the size change and that the monofin arrived so fast. It’s great to know the gift turned out perfect — and we love that you’re getting one for yourself next!
If you need any help choosing the right size or model, we’re always here for you. 🌊💙
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I don’t know what to do to make the…
I don’t know what to do to make the video available.the app and dashboard are way outa my league as a computer operator. Love the info and the vids are super informative and helpful. I have just spent more time trying to log on and find my course. Than I got to see the first lesson. Good I got a week to practice. Maybe tomorrow I Wii try again. Totally done for today.dan
December 1, 2025
Reply from molchanovs.com
Hi Dan,
Thank you for your feedback! We understand that navigating the app and dashboard can sometimes feel tricky. To get this sorted quickly, we recommend contacting us directly through the Feedback form (the “?” on the platform) or via help@molchanovs.com. That way, we can clarify the details and help make your video available as soon as possible.
Best regards,
Molchanovs Team
Great customer service and great…
Great customer service and great products. I use the silicone monofin in the pool several days a week, love it!
December 5, 2025
Unprompted review
Reply from molchanovs.com
Hi Franklin,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our silicone monofin and using it regularly in the pool.
If you ever need anything or have questions, we’re always here to help.
Happy training! 🌊💙
Great customer service
Great customer service. Great quality and looking silicone fins . Shipping time was good 😊
September 29, 2025
Reply from molchanovs.com
Hi Rebecca,
Thank you so much for your lovely feedback! We’re happy to hear you’re enjoying the quality and look of your silicone fins, and that the shipping went smoothly.
We truly appreciate your support! 🌊💙
Great service and great quality
Quick shipping , great customer service , amazing products
September 29, 2025
Reply from molchanovs.com
Hi Thibault,
Thank you for your kind words! We’re delighted to hear you enjoyed the quick shipping, great service, and our products.
Your support means a lot to us. 🌊💙
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Quality Shirts, fast shipping
Ordered ladies t shirt. Fits true to size. The shipping was fast with lots of updates and wow! The quality of this shirt is outstanding. Very comfortable. My new favourite!
October 2, 2025
Reply from molchanovs.com
Hi Rebecca,
Thank you for the fantastic review! We’re so happy to hear that your ladies’ T-shirt fits perfectly and that you’re loving the quality and comfort. It’s great to know the fast shipping and updates made the experience even better.
We hope it stays your favourite for a long time!
If you ever need anything else, we’re here for you. 🌊💙
I love Molchanvos so much
I love Molchanvos so much. The products are good and the customer service is exceptional. Anna, who has helped me with every single one of my orders, is nothing short of phenomenal. And my products arrived in great time as well.
September 26, 2025
Reply from molchanovs.com
Hi Channce,
Thank you for sharing such wonderful feedback! We’re delighted to hear that you’re enjoying your Molchanovs products and that our customer service team — especially Anna — has made your experience exceptional. We’ll be sure to pass your kind words along to her.
We're happy your orders arrived on time, and we’re always here whenever you need us.
Enjoy your training and thank you for being part of the Molchanovs community! 🌊💙
I found the fins to be quite impressive…
I found the fins to be quite impressive overall, and it has certainly met my expectations. The design is sleek and modern, which makes it an attractive addition to any space. Furthermore, the user-friendly interface simplifies the operation, allowing for easy navigation. Overall, I highly recommend this to anyone seeking proformance.
September 2, 2025
Reply from molchanovs.com
Hi Ali,
Thank you for your kind words! We’re thrilled to hear that the fins met your expectations!
Enjoy your fins and happy freediving!
Sincerely,
Molchanovs Team
great experience and top product
I had a very good experience and received fantastic service, despite the fact that I initially ordered the wrong size silicone training monofin! The website clearly states that you should order your regular shoe size — but I didn’t, simply because I was unsure. When I measured my feet, they fell somewhere between size 38–39 and 40–41 for the monofin (even though I usually wear size 40 or 40.5 shoes).
To cut a long story short: I ordered a monofin in size 38–39, but it was too tight. When I contacted Molchanov’s customer service, their response was not only quick, polite, and helpful — they were also kind enough to send me a size 40–41 replacement even before my return shipment reached their warehouse.
From this experience, I can confidently say one thing: the product is top-notch, and so is the service. Thank you for your trust and outstanding support. I’m going to enjoy this monofin and will definitely be back!
September 15, 2025
Unprompted review
Reply from molchanovs.com
Hi Alice,
Thank you so much for sharing your experience! We’re thrilled to hear you’re happy with both the quality of your monofin and our customer service. Mistakes happen, and we’re always happy to help make things right — it’s wonderful to hear that the replacement process was smooth for you.
Enjoy your monofin and all your freediving adventures!
Warm regards,
Molchanovs Team
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I give five stars because all the…
I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Anna for making my previous order for my nephew possible, as well as the entire team. Bravo!
September 2, 2025
Reply from molchanovs.com
Hi!
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with the quality of our products and our customer service. Anna and the whole team will be thrilled by your kind words!
We’re glad we could help with your nephew’s order, and we look forward to supporting your future freediving adventures.
Molchanovs Team
Reply from molchanovs.com
Hi Ahmed,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both the quality and our service. Your support means a lot to us!
Molchanovs Team
Got all my products on time
Got all my products on time, amazing quality. I’m very happy with my wetsuits, it fits so well,can’t wait to wear it while I do my w1 molchanov course. Anna has been an amazing help. Can’t wait to explore the ocean in it.
August 28, 2025
Reply from molchanovs.com
Hi,
Thank you for sharing your experience! We’re so happy to hear your products arrived on time and that you love the fit and quality of your wetsuits. Anna will be thrilled to hear your kind words!
Wishing you an amazing time on your Wave 1 Molchanovs course — we can’t wait for you to explore the ocean in your new gear!
Molchanovs Team
Molchanovs Fan
I am a fan of this brand and of Alexey and Natalia 🙏🏼
I am looking forward to take my Wave 1
August 27, 2025
Reply from molchanovs.com
Hi Diane,
Thank you for the love and support! We’re thrilled to hear you’re a fan of Molchanovs and of Alexey and Natalia. Your Wave 1 will be an amazing companion — we can’t wait for you to experience it in the water!
Happy freediving!
Molchanovs Team
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My first mono
My first mono. With the size chart and some recommendations (one size down), the size was perfect. The mono requieres technique, and my flaws was evident with the mono, so for training and technique is perfect.
Why not five?, Could a little bit larger (but maybe the intention is to be short), but on the other side, was a lot of easier to carry
July 31, 2025
Reply from molchanovs.com
Hi,
Thank you so much for sharing your experience! We’re thrilled to hear that the size chart and recommendations helped you find the perfect fit. You’re right — a monofin does require technique, and it’s great to hear that it helped highlight areas to improve — that’s exactly what it’s designed for!
Regarding the size, we aim to balance performance and portability, so while it might feel a bit short for some, the easier carrying and handling is intentional. Your feedback is super valuable and helps us keep improving.
Happy training, and we hope your next sessions bring even more progress!
Sincerely,
Molchanovs Team
I have recently received a damaged item…
I have recently received a damaged item but it was replaced for me
August 5, 2025
Reply from molchanovs.com
Hi Lulwah,
Thank you for sharing your experience with us. We’re sorry to hear that your item arrived damaged, but we’re glad our team was able to provide you with a replacement quickly. Your feedback means a lot and helps us continue improving our service.
Warm regards, Molchanovs Team
It’s challenging to order from…
It’s challenging to order from molchanov lately. I’m charged 100% in duties and trains in Canada to get my gear.
Then there is the repeated issue of shipping. It’s always late.
Great products but the delivery aspect is causing me to rethink my purchases
August 5, 2025
Reply from molchanovs.com
Hi Craig,
Thank you for your feedback. We’re sorry for the delivery delays and the challenges with customs duties in Canada. We’re working with our logistics partners to improve shipping reliability and customer experience. We truly appreciate your support and patience.
We’re also very grateful that you enjoy our products, and we hope we’ll have the chance to provide you with a smoother experience in the future.
Warm regards,
Molchanovs Team
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