Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought one of the Molchanov float and I don't regret, it's big and robust. Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new... See more
Company replied
The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased... See more
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I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Ann... See more
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Company details
Written by the company
Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Contact info
22 Leedon Heights #08-32 Singapore, 26619, Singapore, Singapore
- +6589490741
- info@molchanovs.com
- molchanovs.com
4.3
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I have reached out to info and to Anna…
I have reached out to info and to Anna for support on a lost package several times and have had very little communication. Extremely frustrating. I would like a refund as I have not yet received the fins.
June 27, 2024
Reply from molchanovs.com
Hi Natalia,
Thank you for your feedback, and we're sorry to hear about your experience. We understand your frustration and are committed to resolving this issue promptly. Anna is currently in touch with you to provide the necessary support and updates.
Rest assured, we will proceed with your order accordingly to ensure you receive your fins or a refund as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Molchanovs Freediving
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SHIPPING FEES
I hope you will understand my concerns about shipping fees and customs duties. It can indeed be frustrating when costs add up unexpectedly. While I don't have direct control over shipping fees, I recommend considering the following options:
1. Customs Duties Integration: Partnering with a courier that includes customs duties in the delivery cost could simplify the process for you. This way, we will pay a single fee upfront, avoiding surprises later.
2. Shipping Fee Adjustments: Some platforms, have introduced adjustments to simplify shipping fee charges. For instance:
- Wrong Weight Adjustment: If your parcel's actual weight differs from the declared weight, there might be an adjustment¹.
- Shipping Fee Voucher by Seller: This reflects the cost of your store's Free Shipping promotion.
Remember that shipping fees are influenced by various factors, including parcel weight, dimensions, and shipping method. While we can't directly change these fees, I hope these suggestions help us find a more cost-effective solution. 😊📦
June 26, 2024
Reply from molchanovs.com
Hi Marlon,
Thank you for sharing your feedback and suggestions regarding shipping fees. We understand that unexpected costs can be frustrating.
We appreciate you taking the time to outline potential solutions. We are always looking for ways to improve our customers’ experience and will definitely consider your ideas.
While we don't have complete control over external factors like customs duties, we will actively explore partnerships and strategies to simplify the process and increase transparency for our customers.
Best regards,
Molchanovs Freediving
I’m slowly replacing all my old freediving gear…
I’m slowly replacing all my freediving gear with Molchanovs products. I started with the hyper bifins which have by FAR the most comfy foot pockets of any fin around, plus great performance. Then I bought a mono for the same reasons: comfort and performance. The nose clips are the strongest and lowest profile around. Recently I added a sport 2.5mm wetsuit to the collection: way warmer (and cheaper) than my 3mm from another brand, and so soft and stretchy to boot. Finally, I got me a pair of silicone training fins which are perfect for chucking in a shoulder bag when you are going to train after work, or for a quick weekend away fun diving.
July 10, 2024
Unprompted review
Reply from molchanovs.com
Hi Thomas,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our products and that they've been such great additions to your freediving gear. It's wonderful to know that the comfort and performance of our Hyper Bifins, monofins, and nose clips have met your expectations. We're also glad to hear the Sport 2.5mm wetsuit and silicone training fins are enhancing your diving experiences. Your support and positive feedback mean the world to us.
Happy diving, and thank you for choosing Molchanovs!
good experience
gave 4star just for the delay. the staff were very professioal and friendly,. equipments are super
July 3, 2024
Reply from molchanovs.com
Hi Raffi,
Thank you for your review! We're glad to hear you had a good experience and appreciated our professional and friendly staff, as well as the quality of our equipment. We apologize for the delay and are continually working to improve our shipping times. Your feedback is valuable to us, and we hope to provide you with a 5-star experience next time.
Thank you for choosing Molchanovs!
My favourite freediving brand
High quality freediving equipment designed for freedivers. The customer service team are helpful and answer questions about product suitability. I also love the Molchanovs Education System (and teach it). It is the most comprehensive freediving education system on the market and the only one that is investing in continued development and updating materials and resources.
July 10, 2024
Unprompted review
Reply from molchanovs.com
Hi Amanda,
Thank you so much for your wonderful review! We're thrilled to be your favorite freediving brand and that you find our equipment to be of high quality. It's great to hear that our customer service team has been helpful in addressing your questions. We're also delighted that you love and teach the Molchanovs Education System. Your appreciation for our comprehensive and continually evolving educational resources means a lot to us.
Thank you for your support and dedication to the sport!
Happy diving!
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It took forever to receive it
It took forever to receive it. Actually I am still waiting
June 26, 2024
Reply from molchanovs.com
Hi Indre,
Thank you for your feedback. We're sorry to hear about the delay with your order. Our team will reach out to you via email with updates on your order status. Please check your spam folder if you don't see an email from us soon.
Thank you for your patience.
Best regards,
Molchanovs Freediving
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