Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought one of the Molchanov float and I don't regret, it's big and robust. Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new... See more
Company replied
The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased... See more
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I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Ann... See more
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Company details
Written by the company
Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Contact info
22 Leedon Heights #08-32 Singapore, 26619, Singapore, Singapore
- +6589490741
- info@molchanovs.com
- molchanovs.com
4.3
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Everything was quick and easy
Everything was quick and easy. Shipping was very quick and on time. Quality wetsuit!!
February 11, 2025
Reply from molchanovs.com
Hi!
Thank you for your great feedback! We're thrilled to hear that your experience was quick and easy and that you're happy with the quality of your wetsuit.
Enjoy your dives, and we look forward to serving you again!
Molchanovs Freediving Team
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As a beginner to monofin
As a beginner to monofin, core silicon is easy to use. And it felt great. However, there is a minor appearance defect on my monofin. So I can't give a 5 star.
February 8, 2025
Reply from molchanovs.com
Hi Aiman,
Thank you for your feedback, and we’re glad to hear that the Core Silicon monofin is easy to use and feels great!
We’re sorry to hear about the minor defect and appreciate you bringing it to our attention. One of our customer service representatives will be in touch with you shortly to resolve this issue.
Your satisfaction is very important to us, and we want to make sure you're completely happy with your product.
Sincerely,
Molchanovs Freediving Team
prompt delivery
February 8, 2025
Reply from molchanovs.com
Hi Milton,
Thank you for your feedback! We're glad you had a prompt delivery experience. Enjoy your gear, and let us know if you need anything else!
Happy diving,
Molchanovs Freediving Team
The suit I ordered was on backorder
The suit I ordered was on backorder, Molchanov's offered me another suit I could use until mine came in.
Thank you for great service
February 8, 2025
Reply from molchanovs.com
Hi Darren,
Thank you for your kind words! We're glad our team could provide a solution while you waited for your suit. Your satisfaction means a lot to us — enjoy your dives, and we’re always here if you need anything!
Molchanovs Freediving Team
Superior product, attentive staff
Molchanovs staff has been very patient and attentive to my exact specifications I wanted in my fin. And the monofin I bought is a superior product. My dynamic performance has jumped from around 210 meters to about 240 meters, so far! And I'm just getting started!
February 14, 2025
Unprompted review
Reply from molchanovs.com
Hi Brady,
Thank you so much for your amazing feedback! We’re thrilled to hear that our team could meet your specifications and that you're seeing such great results with your new monofin.
Congratulations on the performance boost — 240 meters is incredible! We can’t wait to see how far you go next. Keep pushing those limits!
Sincerely,
Molchanovs Freediving Team
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Love my bi fins!
Great products and great customer service! Thank you Anna, I love my special edition mint bi fins.
☮️♥️🌍🐟🌿🍄🐾😂
January 27, 2025
Unprompted review
Reply from molchanovs.com
Hi Carlos,
We're so happy to hear that you love your limited edition MINT Core Silicone Bifins! Thank you for your support and kind words. Anna and the team truly appreciate it!
Wishing you amazing dives ahead!
Molchanovs Freediving Team
Thank you Anna!
Anna K. from Molchanovs has provided some of the best customer service I have ever had ! Very quick with responding back, kind and understanding. Thank you so much ! If I could give 6 stars I would.
February 4, 2025
Unprompted review
Reply from molchanovs.com
Hi Natalee,
Thank you so much for your kind words! We’re thrilled to hear that Anna K. provided you with such a great experience. Customer satisfaction is our top priority, and we truly appreciate your support. If you ever need anything, we’re always here to help.
Happy diving!
Molchanovs Freediving Team
Broken monofin after airlines
the airline removed the protection from my monofin. and it broke. I wrote to airline, they needed confirmation from the manufacturer that it could not be repaired and everything else. Manager Anna wrote everything down correctly, which helped me solve the problem with compensation.
January 30, 2025
Unprompted review
Reply from molchanovs.com
Hi Ladislav,
Thank you for sharing your experience! We're sorry to hear that your monofin was damaged by the airline, but we're glad that our team, especially Manager Anna, was able to assist you in resolving the issue and securing compensation. Ensuring our customers receive the best support is always our priority.
If you ever need further assistance, don’t hesitate to reach out.
Happy diving!
Molchanovs Freediving Team
Reply from molchanovs.com
Hi Firdaus,
Thank you for your review! We're happy to know you had a positive experience with our service. Your feedback means a lot to us.
Thank you for choosing Molchanovs!
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Excellent customer service for…
Excellent customer service for clarifications on products and purchasing procedures. The products are of excellent quality, and communication is immediate. Recommended
January 21, 2025
Unprompted review
Reply from molchanovs.com
Hi Fabio,
Thank you for your fantastic review! We're delighted to hear you love our products and had a positive experience with our customer service team. Your feedback means a lot to us.
Thank you for choosing Molchanovs!
Wouldn’t order
Not a good experience, won’t be ordering again. Poor communication, and dreadful service. Good luck!
January 10, 2025
Reply from molchanovs.com
Dear Kiana,
Thank you for sharing your feedback.
We are truly sorry to hear that your experience did not meet your expectations. Please allow us to provide some context regarding your order.
At Molchanovs, we operate four warehouses located in China, South Korea, Russia, and the USA. Typically, we ship to Canada from our US warehouse. However, limited edition items, such as the CORE line gear in mint color that you ordered, are initially stocked at our production facility in China. This ensures the quickest availability for customers interested in newly released or exclusive products.
Before your purchase, we made every effort to inform you that your order would be shipped from our China warehouse, and this information was confirmed again after the order was processed. Additionally, our sales manager was in regular contact with you to provide updates and address any questions you had.
We are genuinely sorry that our communication did not meet your expectations and that you were dissatisfied with the service provided. We would be grateful if you could share any specific suggestions on how we could improve. Your insights are invaluable in helping us enhance our processes and provide a better experience for all our customers.
Thank you for your time and understanding. We hope to have the opportunity to serve you better in the future.
Best regards,
Anna and the Molchanovs Team
Amazingly fast shipping on my last…
Amazingly fast shipping on my last order. Only 1 1/2 weeks from China to Australia. And the new Sport BiFins 3 Fibreglass blades are awesome!
November 26, 2024
Reply from molchanovs.com
Hi Darren,
Thank you for your fantastic review! We’re thrilled to hear that your order arrived so quickly and that you’re loving the new Sport BiFins 3 Fibreglass blades. It’s great to know they’re living up to your expectations!
We wish you many amazing dives ahead!
Best regards,
Molchanovs Freediving Team
Bad conditions
My men suit has arrived in very bad conditions with a lot of profond creases
November 25, 2024
Reply from molchanovs.com
Hi Romain,
We sincerely apologize for the condition in which your wetsuit arrived. Our customer support team will be reaching out to you shortly to resolve this issue and ensure we make things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concern.
Kind regards,
Molchanovs Freediving Team
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Reply from molchanovs.com
Dear Robert,
We’re sorry to hear that you haven’t received your parcel yet. Customer satisfaction is very important to us, and we’d like to resolve this issue for you as quickly as possible.
Our customer support team will reach out to you by email today.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Molchanovs Freediving Team
Super quality and delivery processing!
November 11, 2024
Reply from molchanovs.com
Hi Sergey,
Thank you so much for your review! We're thrilled to hear that you had an excellent experience with us. Your feedback means a lot, and we look forward to serving you again in the future!
Best regards,
Molchanovs Freediving
I ordered two hard monofin cases and…
I ordered two hard monofin cases and only one of them came. The one that came is damaged and the zipper does not work. I have emailed the help center with no reply. Very disappointed by the quality of product and customer service. If no one from Molchanov responses I will have to report this company as fraud
September 30, 2024
Reply from molchanovs.com
Hi Nicole,
Thank you for your feedback. We’re very sorry to hear about the issues with your order. We’ve coordinated with our team, and the replacement cases have been arranged, along with a return label for the original case.
Please know we’re committed to fully resolving this and are here to support you every step of the way. Thank you for your patience, and don’t hesitate to reach out if you have any further questions in the meantime.
Best regards,
The Molchanovs Team
Reply from molchanovs.com
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and fast delivery!
Best regards,
Molchanovs Team
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My experience with Molchanovs so far…
My experience with Molchanovs so far has been distressing, horrific, sad, and depressing. Receiving damaged products and being required to cover customs fees for replacement and delays affected me badly.This has been going on for about 2 months. Didn't expect this from Molchanovs. Not happy at all.
September 10, 2024
Reply from molchanovs.com
Hello Tony!
We are saddened to hear about your disappointment. The situation you faced with DHL was shocking for us as well. The replacement parcel was sent with the relevant shipping invoice, and it was DHL's mistake to calculate extremely high taxes as they had calculated originally. However, we filed an appeal, the taxes were recalculated, and Molchanovs paid them.
Unfortunately, some things are out of our control, and we can't ensure they run smoothly and quickly. Despite the complication, our team was in contact with you throughout this time, and we did our best to solve the case.
The courier company should release and deliver the parcel soon.
We apologize for all the inconvenience caused.
Best regards,
Molchanovs Team
Reply from molchanovs.com
Hi Richard!
Thank you for your feedback! We’re glad to hear that our honest and straightforward communication resonated with you.
Happy diving,
Molchanovs Freediving
I've ordered so much gear from Molchanovs…
I've ordered so much gear from Molchanovs - mask, snorkel, wetsuit, silicone bifins/monofin, carbon bifins, and a fiberglass monofin, all on separate orders at separate times.
When there are delays, Molchanovs is very prompt in notifying me and letting me know when I should take action. Gear arrives packaged very well (I've received broken bifins before from another company, so I'm very conscious about how items are shipped). There was one time I had an issue with a product upon arrival, but after I took photos and notified Molchanovs, they sent me a replacement very quickly.
I've ordered gear from quite a few brands and online shops, and I'd say Molchanovs is consistently reliable. Plus, their gear is truly premium - expensive, yes, but you get what you pay for! And their customer service speaks for itself.
July 16, 2024
Unprompted review
Reply from molchanovs.com
Hi, Kristina!
Thank you so much for your detailed and thoughtful review! We're thrilled to hear about your positive experiences with Molchanovs and that our communication and packaging have met your expectations. We strive to ensure that all our gear reaches you in perfect condition and are glad we could quickly resolve the one issue you encountered.
Your recognition of our customer service and the quality of our gear means a lot to us. We appreciate your continued support and look forward to serving you again in the future!
Happy diving!
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