Moonside Reviews 151

Loved it in the beginning...

Have had this for a few months now.

In the beginning it did connect to my wifi, now it doesn't at all.
It stays on connected/green status and then never connects.
Only can use it through Bluetooth now.
It shouldn't say it has wifi when it doesn't work

I kickstarted the Moonside MagLite project
which closed Sep 2023 with a project Nov 23 shipping date.

Since then, Moonside has been very poor at communicating updates. They have issued what appear to be bogus shipping notices (the notices are real, but the accessories and products never seem to arrive to anyone). Responses to customers asking for more details receive generic responses to delay and deflect - including several cases where Moonside claim the items were "signed for" but the recipient never received the item and attempts to clarify what was shipped and to what address have been met with deflection.

In addition, they now appear to be selling this product to consumers having never fulfilled their backers shipments, and it is yet to be proven these new sales are actually resulting in the item being shipped. There are no validated user reviews, no images of backers or purchasers receiving the item in the wild. It would seem it's vaporware and the company is stringing along customers far enough that they can't rescind their payments.
Lesson learned about whom to support with Kickstarters - but it appears Moonside MagLite is a scam. DO NOT BUY!

I know these guys have gad a bad rap but i had a Absolutely brilliant experience with moonside the light hose light is Brilliant and i got loads of emails along the way and very very happy the lights are wicked x thank you moonside :-)

The lighthouse is a great light and the lamp is majestical. Shipping took 7 days and everything great with order. No problems here so I don’t know why all the bad reviews and as none of that is my experience. Customer service is great and replied to me within a day or so and they answered all my questions. About to buy again from them as their products are as good quality as Govee and probably even better on some respects.

It took one month and a half, many emails and a report to Paypal to get one order.

I ordered a Moonside Hex on September 15th, the site said "8-11 business days". Shipment tracking was frozen for more than a month.
After 4 emails with some apparently AI-generated replies, and above all a report to Paypal (I think that was what changed the situation) I finally received what I ordered on October 26th.

I tried the product, it seems to be working fine.
Wouldn't recommend overall for the terrible customer experience.

I was nervous about ordering from moonside after Reading the ratings on trustpilot - but everything went smooth. I bought Neon Hex LED and it arrived Yesterday. I Got a shipment link so I could follow my order all the Way.

SCAM DO NOT BUY
They don't deliver anything and won't cancel or refund either. Plus they delete all comments on instagram and their website and will blatantly ghost you when you try to ask about your shipment through email and instagram posts.

I ordered the Neon Hex which is an okayish product in comparison to products from big names like Nanoleaf or Govee. It took almost 2 month to arrive but that's no big deal for me since deliveries from China to european countries are often a little late.

Quality wise it's a mixed bag. It doesn't look and feel SUPER cheap but some panels have slight scratches and the AC plug was dirty.
The biggest problem is one panel that had a faulty LED right out the box. I contacted the customer service and never received an answer. Then I posted a complaint under an Instagram post.
My post got deleted but they dm'd me and promised me a replacement. This was in January.
I have not received anything. I double-checked but all I'm getting are automated responses that "team members will get back to me as soon as possible"
Yeah. They don't.
Every once in a while I check their Instagram and there are more people complaining but their comments also get deleted on a regular bases.
I would not recommend ordering anything from Moonside design unless you REALLY like their products and are okay with quality issues and no customer support.

SCAM COMPANY

I had a few questions about my purchases and the moonside team were very helpful and patient with me. They really went above and beyond to make sure I had all the information I needed to make the light works perfectly with my smart home system. I love feeling taken care of as a customer and your team definitely made that happen for me. Thanks so much for providing such great service.

I just wanted to give a shoutout to the amazing moonside neon lighthouse. They are seriously the coolest thing I've added to my home in a long time! The setup was super easy and I love being able to control the lights with my phone or voice commands. Plus, the quality of the lights is top-notch - they're bright without being harsh, and they look great in my space. I'm seriously impressed and would definitely recommend these smart lights to anyone.

Scammers.
Opened a clain with paypal, since nothing was arriving after a month. They shipped "something" two days before the claim was about to end... the item never arrived after almost two months.
Their tracking says they attempted a delivery but nobody was at home, which is a blatant pathetic lie.
Claim still opened, this guys are just plain scammers, avoid them.
They also cancel negative reviews on the website.

DO NOT BUY IT!!!!

I ordered the lamp since August 8 and paid express shipping, to this day it still does not arrive and according to the AfterShip app the package has not even been sent and the "24 hour" Moonside customer service does not answer my messages, at first if they did, but they stopped. I don't know if the product will arrive or not and I can't ask for a refund either since they don't answer me.

I tried to leave this same comment on the moonside page as a review, but turns out that the reviews on their site are filtered so if you give a one star rating, they won’t publish it

Worst Company ever. They are shipping junk products from China and the delivery time is more than 5 weeks. Absolutely insane. Save your money don't spend it here cause not worth it.

I love the lamp! Customer service is quick and helpful.