Moovers Mobility Lovers Reviews 

481
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the well-maintained and clean cars provided, often noting them as new or premium vehicles. The user experience is frequently described as smooth and efficient, particularly regarding airport transfers and the overall rental process. However, some customers expressed dissatisfaction with unexpected charges, such as those for minor damages upon return. A few people also mentioned issues with pricing transparency, including attempts to upsell insurance or unclear policies leading to higher costs. Additionally, a small number of reviewers reported negative interactions with staff regarding these financial discrepancies.

What people talk about most

Service

Customers had positive experiences with service, often describing it as great, efficient, and fast from start... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Product

People report positive experiences with the product, consistently praising the excellent condition and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, efficient, and stress-free... See more

Location

Consumers find location to be ambiguous, with many praising the convenience of Alicante Airport as a pickup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

481 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(481)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

First time using this company and I use…

First time using this company and I use hire cars roughly every month from Alicante, very professional compared to company's like Goldcar etc. No hard selling for insurance, would definitely use in future. The only issue is you need a return flight booked and a lot of the times I book a 1 way flight out and decide later when I will be flying home.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

A fully digital car rental experience that worked well

The car rental industry should have gone digital years ago. In Estonia, we have services like Bolt Drive, where you simply open an app, find a car, unlock it and drive away. No waiting in line at airport rental desks.

Moovers Mobility has taken a clear step in that direction. This was the first time I rented a car abroad where the whole process was handled digitally. It took a little time at first because some of the reservation page information was only in Spanish, but I managed to complete it. Just make sure you have your passport and driving licence ready, as you will need them for the camera verification process.

After that, everything worked very smoothly. Opening the car in the airport parking area was easy, and the whole communication through WhatsApp was fast, clear and in English.

We booked a Mercedes GLA through DoYouSpain and paid €200 for five days. In addition, Moovers only reserved only €100 as a fuel guarantee - not €1,800 for insurance or other god-knows-what charges, as some traditional rental companies do.

Overall, it was a very positive experience, nice brand new car and I would definitely use this kind of digital car rental service again.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I rented a car for a week with Moovers…

I rented a car for a week with Moovers and was seriously impressed. Booking online was simple, and the pickup was much faster than the bigger brands I’ve used before. No hidden fees or aggressive sales tactics regarding insurance—everything was clear from the start. The staff were friendly and professional. I'll definitely be using them as my go-to for future trips to Alicante.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM – TOTAL FRAUD – AVOID AT ALL COSTS!

Do not rent from Moovers Spain! This is not just a "bad experience," it is a systematic scam designed to steal your security deposit. I had to fight them through my bank and I WON because their fraud was so obvious.

How the scam works:

THE TRAP: They give you a "clean" contract but the car actually has over dozen hidden damages. They send the photos only AFTER you drive away so you can't protest. They tell everything will be written down but they only put pictures of what they want to show.

THE THEFT: They charged my card €786.50 without my consent. Their own timestamps prove they stole the money BEFORE the return inspection was even finished or signed. This is a total violation of EU payment laws.

THE LIES: Their invoice is a total work of fiction—it contradicts their own inspection report. They dont send it to you, only when bank ask for details.

ILLEGAL BEHAVIOR: They refused to provide the "Hoja de Reclamaciones" (Official Complaint Form), which is a serious legal offense in Spain. They ignored every single message on whatsapp once they had my money.

I GOT MY MONEY BACK through a bank CHARGEBACK because I had proof of their lies.

WARNING: If they have already stolen your money, don't talk to them—they are dishonest. Go straight to your bank, police station and report them for an unauthorized transaction.

CHECK MY PHOTOS: Look at the "clean" contract vs. the actual state of the car. Don't let them do this to you. STAY AWAY!

Ps : I can't post photos here, but you can contact me I'll send you.

March 18, 2026
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Mr. Fatoux: You caused damage to the vehicle and refused to pay for it, despite having no coverage in place. You made an appalling scene in front of other customers. There is nothing more to say it was simply deplorable.

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Rated 5 out of 5 stars

I recently rented a car from Moovers in…

I recently rented a car from Moovers in Alicante, and the experience was genuinely outstanding from start to finish. The whole process was smooth, efficient, and stress-free. I highly recommend.

A special mention has to go to Ana and Jesus, who went above and beyond.
They were incredibly friendly, professional, and helpful and made sure I had the perfect car for my trip. It was in excellent condition—clean, reliable, and exactly as described.

Another big plus is their very efficient shuttle service from the airport to their office, which is only about 10 minutes away. It made both pick-up and drop-off incredibly convenient.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best car hire company in Alicante

This is the best car rental company I have ever used, I arrived a little late and I explained in a text my flight was delayed, they waited beyond their closing hours in order to accommodate me
They provided me with a higher grade car than I requested and didn’t pressure me to take out extra insurance. I would have no hesitation in recommending this company and will definitely use them again

April 29, 2026
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Rated 2 out of 5 stars

Be aware

While they were a good company to start with they turned out to be quite rude and called both myself and partner "liars" when we were told the car we hired had unlimited milage by the person at the desk

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Great service from pickup up to returning the car. Only a few minutes from airport. Booked last minute and was great value.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Moovers are now our 'go to' Car Rental…

Moovers are now our 'go to' Car Rental Company. They are professional, quick at responding and very friendly. There is no hard sell and their pricing is very competitive - we use their fully inclusive package. Their offices are very close to Alicante airport and they provide a free shuttle. I would highly recommend this company.

April 6, 2026
Unprompted review

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