Moovers Mobility Lovers Reviews 

492
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff who are often described as helpful and attentive. Many people appreciate the smooth and efficient user experience, from prompt airport transfers to seamless car collection and drop-off processes. Reviewers frequently highlight the quality of the vehicles, noting them as clean, well-maintained, and often new or premium models. However, some customers also noted concerns regarding pricing and unexpected charges. A few people reported issues with alleged minor damages upon return, leading to unexpected costs. Additionally, some reviewers were not happy with the treatment received from staff, describing it as unprofessional or disappointing.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as great, smooth, and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing delight at receiving... See more

User experience

People report positive experiences with user experience, describing it as smooth, quick, and well-organized... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and very reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from the team at Moovers Alicante Airport. Highly recommend! Refreshing that they really seem to want to give you a positive experience, no anxiety about looking for damage and speedy... See more

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

492 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(492)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience. We have rented a car from Moovers twice and both time was without any issues. All from start to finish was spot on. Recommended!

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Be wary, take pictures of vehicle

We booked through 3rd party broker Zest, all communication with Moovers was great, we checked in online before arrival which was efficient. We were collected from the airport and had a smooth transition with the car, there was an attempt at upselling but we didn't take out any extra insurance. We were given a brand new Renault Cleo (upgraded?). On return was when the experience went downhill, we arrived back to the office this morning, to be told the car had a chip on the windscreen which it did, but you could clearly see from the pictures taken when collected it was there already which the young man dealing with us agreed, unfortunately the manager didn't agree, then a lady turned up who apparently was the owner, she then had to call someone, it was very stressful, we clearly told them we were not paying for anything because you could clearly see in the pictures the chip was already there. After about 20 minutes which seemed longer and lots of toing and froing with different people, they agreed the chip was there already and allowed us to leave. Make sure you take pictures as well as them when collecting car. We feel this happened because we didn't buy there additional insurance when we arrived? But who knows, it left a bitter taste in our mouths and we wont be using them again.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you for such fantastic service

We hired a car from Moovers on our first trip to Benidorm. They were absolutely fantastic from the minute they dropped us off at the airport to the minute they dropped us off. They were very professional and spent as much time checking the car before we took it as they did when we returned it.
I wouldn’t hire from anywhere else after such a great experience

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Moving Mobility. I made a reservation in advance and paid upfront expecting the total price to be around €30 for the whole rental period with insurance. When we arrived to pick up the car, the staff suddenly claimed that we must buy their additional insurance, which increased the price to about €120. This requirement was never clearly communicated during the booking process.

When we questioned the unexpected extra charges, the employees showed no willingness to help or find a solution. Instead, they simply said they would cancel our reservation. Even worse, the upfront payment we made has still not been refunded.

This felt very unprofessional and misleading. If you plan to rent from this company, be careful about hidden costs and unclear policies. Based on our experience, I would not recommend them.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

A professional company

This is a rental company that takes what it's doing seriously. Flexible, adaptable, friendly and clearly concerned to deliver a high quality service. The hire car itself was of very high quality and in extremely good condition.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

2nd time using Moovers and very happy…

2nd time using Moovers and very happy with the service again
Collection from airport was swift, service through the actual paperwork was all quick due to the option of completing online before collection. Usual offer of additional insurance but wasn’t pushed
Drop off was just as slick without any hiccups

Will definitely be using them again

February 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Moovers

Great experience with Moovers! After a very stressful experience with Goldcar last year I was worried who to go with. Very reasonably priced, great car, lovely staff and all very easy and stress free. Highly recommend!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Super experience!!

Brilliant service from start to finish. We used Moovers for the first time on a trip to Alicante in February 2026. The staff were great, respectful and not a bit pushy. The car was near new and was spic and span. Our airport collection and dropping were smooth and efficient - any apprehensions about using a shuttle were completely unfounded. Our experience was on a par with any previous airport car collection. I could not recommend Moovers more highly. 10/10

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service and a practically new car

I had a very good experience. Communication was excellent and always prompt, and the self-service procedure for both picking up and returning the car was simple and quick. In Alicante, the car is collected from the parking lot right in front of the airport, just a few steps away, which is very convenient. I was also given a Mercedes that was practically new. An excellent experience that I would definitely recommend.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently rented a car from this…

I recently rented a car from this company and was really happy with the service. They offer a convenient online self check-in option, which saves you a lot of time and avoids waiting in line at the counter. The car was in mint condition, and everything went smoothly. I highly recommend this company!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

That was the best ever experience…

That was the best ever experience renting a car, I had problem with my ePIN and the team was very patient until I got fixed IT with my bank. Got fresh brand new car, return was smoth, zifnyou can choose them. Thank you

February 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Really unhappy with the way I was…

Really unhappy with the way I was treated by these people. I had a booking. I asked what the cancellation policy was and they answered but also cancelled my booking. I told them that I didn’t want them to cancel. Told me that it wasn’t their problem and reach out to broker. They would not help me. So ended up having terrible experience with this company and doyouspain

February 6, 2026
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Mr. Francis:
We have reviewed your reservation, and it was you who informed us that you wanted to cancel your trip and your reservation. All of this is recorded in our database, and you were clear about it. You made the reservation through Doyouspain and also canceled it with them. Later, you indicated that you wanted to reactivate your reservation, but since it was a booking that did not come through our website, we cannot manage it.
However, you still gave us a 1-star rating. In any case, it would be nice if Trustpilot also allowed rating clients.
Best regards.

Rated 5 out of 5 stars

Excellent service

Excellent service, I’ve booked a car from them with fly&drive service for 3 days and everything was great , the car was very nice and in very good condition. Definitely recommend .

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Totally professional bunch

Totally professional bunch, probably the best car-hire outfit I've dealt with in 20+ years of hiring cars throughout Europe. Couldn't fault them and you'd be mad to go anywhere else if you're using Alicante Airport.

February 6, 2026
Unprompted review

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