Moovers Mobility Lovers Reviews 

493
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff who are often described as helpful and attentive. Many people appreciate the smooth and efficient user experience, from prompt airport transfers to seamless car collection and drop-off processes. Reviewers frequently highlight the quality of the vehicles, noting them as clean, well-maintained, and often new or premium models. However, some customers also noted concerns regarding pricing and unexpected charges. A few people reported issues with alleged minor damages upon return, leading to unexpected costs. Additionally, some reviewers were not happy with the treatment received from staff, describing it as unprofessional or disappointing.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as great, smooth, and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing delight at receiving... See more

User experience

People report positive experiences with user experience, describing it as smooth, quick, and well-organized... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and very reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from the team at Moovers Alicante Airport. Highly recommend! Refreshing that they really seem to want to give you a positive experience, no anxiety about looking for damage and speedy... See more

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(493)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 would do again

This was such a smooth hire car service. I am Australian and they were beyond helpful with everything and beautiful car. Very attentive to text messages and all questions the pick up and drop of was great. Everytime I called I had a perfect English speaking person. I would definitely recommend to a friend or family.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

The communication was great from the start and the staff lovely

The communication was great from the start, the online confirmation process was easy, communication on pick up was great(all done by WhatsApp) and made for little delay in being picked up. The check out process is very professional, they take pictures of the car and forward these to you so you all have a reference for check in time at the end of the rental. The bonus is the staff at Alicante are lovely and helpful.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great company

I used Moovers for the first time. Easy pickup and return of the car at the airport parking lot. Great service, a clean, well-maintained new car. Clear instructions via WhatsApp and quick responses. I will definitely use their services again next time.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Simply -1.

-1.

I am writing to express my strong dissatisfaction with your policy requiring a boarding pass for the day of rental.

I am arriving on December 29th and picking up the car on January 1st. Your requirement to have a flight on the exact day of car collection is absurd and discriminatory against travelers who stay in hotels before renting.

This policy is hidden and unacceptable for a professional car rental company.

Gladly they refunded me before everything happened.

December 27, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hello Serhii:
Our policy regarding the requirement to have flights linked to the rental is completely clear and in no way hidden. In fact, at the moment you made the booking without including the flight details, an automatic email was sent to you informing that flights are an essential requirement in order to proceed with the rental.
We understand that this condition may seem illogical to you, but it is a non-negotiable internal policy for us. As you correctly mentioned, the refund was processed quickly and automatically, so you did not receive any service nor incur any cost on our part.
Thank you for your comment anyway.
Kind regards.
Moovers Team

Rated 5 out of 5 stars

We wanna thank moovers for the good and…

We wanna thank moovers for the good and fast service! Next time i book by moovers!

Greetz Dion

December 7, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hi Dion:
Thank you for your kind words! We’re glad you enjoyed our service and we’ll be happy to assist you again on your next booking. Kind regards. Moovers Team.

Rated 1 out of 5 stars

Only hire with a boarding pass???

Booked online via Discover Cars (as I have done for many other rentals) it was for a car rental for that same day for a week long rental. I recieved a phonecall within 5 mins of completing the application, they asked for my flight number/boarding pass, I was already in Alicante so didn't have one, they said because of this they were unable to fulfill the rental. There has been no refund, so it cost me a weeks rental for them to make a 30 second phone call to me. This is not a good business ethic. Now after scanning through all the fine print, it does say that you need a flight number, although when filling in the form it wasnt mandatory. You'd think considering it took no time, effort or paperwork on their part that they would refund the rental, but No. I certainly wouldn't recommend this company. I happily and easily used Click Rent to get a rental in Alicante after this.

Having seen their other responses to 1 star reviews I wouldn't be surprised if they claim they dont know me...

November 3, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hi Rob:
After carefully reviewing the two reviews you have posted about us on Google and Trustpilot, we are very pleased to know that you rented with ClickRent. We genuinely hope you have a very good experience with them.
We provide an exclusive airport service, and we do not deliver vehicles without a valid flight number that matches the return date of the vehicle. We called you immediately in order not to disrupt your plans
It is also important to clarify a few points:
Moovers cannot refund any amount that it has not charged, and in your case the reservation and payment were made entirely through Discover Cars, a platform that is completely independent from Moovers.
The conditions clearly state that a flight number is required for the delivery of the vehicle, meaning this information was available before confirming your reservation.
We understand that an experience like this can be frustrating, but in this case you rated us with one star without having booked directly with us or having used our services, which results in a review that does not reflect our actual operation.
Even so, we wish you all the best.

Kind regards.
Moovers Team

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Rated 5 out of 5 stars

Good experience

Quick, friendly and transparent!

November 10, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you for your feedback! We’re glad you had a positive experience and appreciate your trust in us. Kind regards. Moovers team.

Rated 5 out of 5 stars

Highly recommend car hire co

Great efficient service. No up selling of insurance or scaremongering. Nice friendly staff. Got the car as booked. Lovely new car. Will use again.

October 23, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you John for your kind words! We’re glad you enjoyed a smooth and transparent experience with our team, and we look forward to assisting you again in the future.Kind regards. Moovers team.

Rated 5 out of 5 stars

Moovers has now become my default hire…

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp communications group is also excellent any messages are answered usually within minutes not hours. Cars also clean and well maintained. Real gem of a hire company and I've used many of the ona and off airport companies. Mark G.

October 21, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Mark for your fantastic feedback! We’re thrilled to be your go-to hire company in Spain and glad our team, communication, and service exceeded your expectations.
Kind regards. Moovers Team.

Rated 5 out of 5 stars

Best rental company I've ever had

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just two all-in prices: basic and infinity, no hidden extra costs at all. Very easy communication by email, WhatsApp or phone.

October 13, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you for your continued trust and fantastic feedback! We’re delighted to know that our clear pricing, car selection, and communication make your experience smooth every time.
Kind regards. Moovers Team.

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Rated 5 out of 5 stars

Great overall experience

Great overall experience, almost new car Mercedes GLA200D for great rate, easy remote pickup and return. Very professional contact, nice conversation with moovers team.

October 6, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Hannes for your kind words! We’re glad you enjoyed the smooth process and professional service, and we look forward to assisting you again.
Kind regards. Moovers Team.

Rated 5 out of 5 stars

Great service

My second car rental experience with Moovers Airport Alicante everything went smooth from start to finish. I will definitely come back and I would recommend them to everyone looking to rent a car in Alicante.

September 27, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Jimmy for your continued trust! We’re happy to hear everything went smoothly and we look forward to welcoming you back for your next rental.
Kind regards. Moovers Team.

Rated 5 out of 5 stars

Great Cars

Great Cars. Easy online check in service without delays for hours like main car rental companies at airport. Highly recommend.

September 20, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Justinas for your recommendation! We’re glad you enjoyed our smooth online check-in process and service.
Best regards, Moovers Team

Rated 5 out of 5 stars

Happy with Moovers!

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use.

Friendly (personal!) service, clear instructions, they inspect the car before (they make lots of pictures) and do a quick check after.

Show that they withhold the deposit, but also show that they release it.

Car was in great condition and believe I got upgraded too!

Would recommend

September 24, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Patrick for your detailed feedback! We’re delighted to hear you appreciated our friendly service, clear process, and well-maintained vehicles. We look forward to assisting you again.
Best regards, Moovers Team

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Rated 5 out of 5 stars

Brilliant 🤩

Brilliant 🤩

September 21, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Russell! We’re glad you had a great experience with us.
Best regards, Moovers Team

Rated 5 out of 5 stars

This will be the 3rd time I have used…

This will be the 3rd time I have used Moovers this year, such a fantastic hire car firm, the staff are so friendly, the service is A1 and the cars are always very well prepared, I will continue to keep hiring from them as I don’t think there is another company that can match them for service
Adrian T England

September 2, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you Adrian for your continued trust and loyalty! We’re thrilled to hear that our service and well-prepared cars keep meeting your expectations. We look forward to assisting you again.
Kind regards. Moovers Team.

Rated 5 out of 5 stars

Excellent booking and procedure

Excellent booking and procedure, very good communication and service, car as described in the booking.
Booking next time for sure.
Love it

August 28, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you Andre for your kind feedback! We’re delighted that you enjoyed the booking process, communication, and service. We look forward to assisting you again next time.
Kind regards. Moovers Team.

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