Moovers Mobility Lovers Reviews 

492
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff who are often described as helpful and attentive. Many people appreciate the smooth and efficient user experience, from prompt airport transfers to seamless car collection and drop-off processes. Reviewers frequently highlight the quality of the vehicles, noting them as clean, well-maintained, and often new or premium models. However, some customers also noted concerns regarding pricing and unexpected charges. A few people reported issues with alleged minor damages upon return, leading to unexpected costs. Additionally, some reviewers were not happy with the treatment received from staff, describing it as unprofessional or disappointing.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as great, smooth, and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing delight at receiving... See more

User experience

People report positive experiences with user experience, describing it as smooth, quick, and well-organized... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and very reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from the team at Moovers Alicante Airport. Highly recommend! Refreshing that they really seem to want to give you a positive experience, no anxiety about looking for damage and speedy... See more

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(492)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

People should not trust this company

People should not trust this company. I rented a car in Alicante airport with this company. On the day I was supposed to pick up the car, I waited for 1 hour and 45 minutes at their place, their minibus did not come to pick me up. I called their office and was told that I had not stated my departure date. It turned out afterwards that it was just nonsense. Mybe They had rented the car that I had reserved to another customer with a higher price.
I dont know.
I would not recommend
Be careful,
you could risk being stuck there without a car

June 27, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hello Ali:
We don't have any reservations in your name. Furthermore, Moovers has never, under any circumstances, delivered a vehicle from one customer to another. We don't use these practices under any circumstances; our goal is customer satisfaction. We understand the importance of delivering a vehicle that matches your reservation.
Moovers team.

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Rated 5 out of 5 stars

Excellent Service

The service I have just received from everyone at Alicante airport was excellent. From WhatsApp messages the day before my flight to check my arrival time and then give fantastic pick up advice at the airport, it seems nothing is too much bother. They picked me up within minutes of confirmation of arrival and I was soon at their office. The process of getting the car was simple as anything and there was no communication barriers. The team spoke excellent English and put my poor Spanish to shame. I hired a Mercedes GLA and it was excellent. Only 5000km on the clock and it was full of fuel and ready to go. The return of the vehicle was equally as simple and I quickly had my deposit cleared and I was dropped back at the airport. The office is only a short journey time, as it is located against the airport just outside the perimeter fence. I will definitely be using the company again and again. Thank you to the staff..

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

First Class service

Great Staff ethos, others should take note!
I'm a first time user, but it won't be the last.
Great turnaround time and cleanest car ever hired.
Keep up the good work guys.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have used Moovers again for our car hire and found the service to be excellent and professional. The vehicle we used was in great condition and very low mileage. The staff are always friendly and very helpful. I have no problem in recommending the company and will definitely continue to use them. Regards

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Very new car

Very new car, spectacular service. Highly recommended.

May 30, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Benja!
We're glad you enjoyed the car and the service. Hope to see you again soon at Moovers!

Rated 1 out of 5 stars

Dishonest/Rude

Started off well. Got a lovely car and no hassle with paying or insurance. Was delighted to finally find reliable and good service, until …,,,,I was told it’s full to full (which is the usual). On way to location, i noticed wasn’t full so assumed oversight. Took a picture and went on. Returned car full and explained. She said ‘no refund’ and said it’s only to be filled to where it’s at. I queried this, how can you know where you’re filling it to? Guess? I explained I’ve paid for 300 km worth of petrol I didn’t use. She actually laughed at me. So disappointed as this was so promising to begin with and, as I’ll be over and back, as will family and friends, to stay at our apartment, they’ve lost significant business.

May 31, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hello Susan: We’re sorry to hear this, but the fuel policy is same to same, clearly stated in your voucher and confirmation email. We take photos of fuel level at pickup to avoid confusion. We don’t mock or mislead anyone over 300 km of fuel. If you had reached out, we would’ve resolved it easily, we’re here to help, not to create problems. Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, especially on pick up, they messaged us once we’d landed and collected us straightaway. Quick and easy online check in, enabling speedy car pick and drop off. Very good car hire prices through Discovercars. Very helpful staff. Spotlessly clean car. We’ve used them several times before and will use again.

May 14, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you so much, Amanda!
We’re thrilled to hear everything went smoothly, from the moment you landed to the drop-off. It’s always a pleasure having you with us, and we truly appreciate your continued trust. See you next time at Moovers!

Rated 5 out of 5 stars

Excellent service and value for money

We booked a car from Moovers ( through DoYouSpain). The depot is a short ride from the airport ( no queuing for hours in the airport terminal!) and the staff are very helpful and friendly. Unlike some other companies, they weren't irritatingly persistent trying to sell us the excess insurance cover that we didn't need. The car, a Seat Ibiza was immaculate and great price. Very quick returning the car and immediate transfer back to airport. I will use Moovers again!

May 4, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Mick!
We’re so happy to hear you enjoyed the experience, smooth pick-up, no queues, no pressure, just great service and a clean car. That’s exactly what we aim for! Looking forward to welcoming you again at Moovers!

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Great communication before arrival upon arrival and at drop off. Great spotlessly clean car and easy drop off and pick up. Lovely friendly staff best car hire company I’ve used at Alicante airport. Will be using them again. Thanks Moovers

April 22, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thanks Fiona!
We’re delighted to hear you had a great experience from start to finish. Our team works hard to provide clear communication and spotless cars, so it’s wonderful to know you felt well taken care of. Looking forward to welcoming you back at Alicante airport soon! Regards, Moovers Team.

Rated 5 out of 5 stars

No issues

Rented from Alicante Airport. They thoroughly inspected and documented any existing damage on check-out. No issues on return, deposit immediately released. Quick transfer shuttle to/from airport. Would use again.

April 20, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hi Jemma: Thank you for your feedback. We’re glad you appreciated the thorough inspection and documentation of the vehicle, and that the return process and deposit release were quick and hassle-free. We’re also happy our airport shuttle service was convenient for you. We look forward to welcoming you again soon! Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent service!

Excellent service! Smooth pick up and drop off. Very friendly staff, speak very good English and the WhatsApp service is great!
We had a free upgrade to an almost new Nissan Juke. Highly recommend!

April 20, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Tessa, for sharing such positive feedback. We’re thrilled our team made your rental experience easy and comfortable, and that you enjoyed the upgrade surprise. We’re here to make every trip special. Looking forward to welcoming you back to Moovers soon!

Rated 5 out of 5 stars

this was my second rental and would…

this was my second rental and would have no problem recommending them,great communicationn and a free upgrade on the car.staff very pleasant.

April 14, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Aidan, for choosing us again and recommending Moovers. We’re happy to hear you appreciated our communication and friendly staff, and that you enjoyed the upgrade. We look forward to welcoming you back soon! Regards, Moovers team.

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Rated 5 out of 5 stars

Best car hire company at Alicante

Best car hire company at Alicante. Friendly and efficient staff who don’t frighten you into taking their insurance and get you on your way quickly.

March 30, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Paul for your kind words. We’re glad you appreciate our friendly and efficient staff, and our straightforward, no-pressure insurance policy. Our goal is to make your experience quick and hassle-free. We look forward to seeing you again soon at Moovers!







Rated 5 out of 5 stars

Super friendly and collected and…

Super friendly and collected and dropped us off quickly. Have used them twice and would recommend

March 27, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Scott, for your trust and recommendation. We’re glad our team provided quick and friendly service both times. We look forward to assisting you again soon! Regards, Moovers Team.

Rated 3 out of 5 stars

The car we received was virtually new…BUT!!....

The car we received was virtually new so no problem there.

The guy who collected us was really good right up to the point when he told us we had no insurance with the car.
I told him we had insurance through Zest. He disputed that and then went onto say that we could be responsible for the car being written of. Tens of thousands!
I phoned the broker (Zest) who informed me this was incorrect.
In addition we had already taken out an excess reimbursement policy with the RAC.

I pulled the guy over all of this and he told me he was just an employee. I also overheard the same tactics being used on the next desk to us.

This is clearly company policy by incentivising the reps to sell this insurance.

Despite the denials the company is well aware this goes on.

Buyer Beware!

February 10, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Gray:
Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with the car, but we regret that the conversation about insurance caused frustration. Our intention is always to provide clear and transparent information about coverage options, and we take your feedback very seriously.
If there was any misunderstanding regarding your existing coverage, we sincerely apologize. It is never our intention to pressure customers, and we will review this internally to ensure that all information is communicated correctly and professionally.
We appreciate your honesty and hope that, despite this, you had a satisfactory rental experience. If you would like to discuss this further, please don’t hesitate to contact us.
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent well priced service with…

Excellent well priced service with friendly staff who get you ‘mooving’ quickly and efficiently from their off airport site. Just one word of warning - be ready for the hard insurance sell - In fairness all car rental companies do this but at least it was done by the Moovers staff I dealt with in a friendly informative way. Will certainly use this company again.

February 24, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you very much for your review! We’re glad to hear that our team made your experience quick, efficient, and enjoyable. We understand that insurance can be a point of debate, and our goal is always to provide clear information so that each customer can make the best decision based on their needs.
We’d love to see you again on your next trip.
Best regards.
The Moovers Team.

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Rated 5 out of 5 stars

Brilliant service and the man we dealt…

Brilliant service and the man we dealt with on returning our car was fantastic!

March 2, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you so much, David! We're delighted to hear that you had a brilliant experience and that our team made a great impression during your return. We’ll be sure to pass along your kind words! Looking forward to seeing you again in the future.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

service was excellent

service was excellent, quick easy pick up from airport clear instructions, car was excellent only 16k miles and felt like a new car, staff polite and friendly, would definitely use again.

February 22, 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you very much for your review, Kathryn! We're glad to hear that everything was clear, quick, and hassle-free. Our goal is to make car rental an easy and enjoyable experience, and knowing we achieved that makes us proud. We hope to see you again at Moovers on your next trip!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Outstanding service

I have been travelling between the uk and Alicante over the last 10 years.
I have pretty much used every car hire company going. Without a doubt, the stand-out company has been Moovers. Excellent service from start to finish.
I was particularly impressed with their WhatsApp messaging service, which in my case, came into great effect when our flight to Alicante was delayed.
Highly recommend.

February 14, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Suzanne!
Knowing that after so many years and experiences with different companies, you consider us the best choice makes us incredibly proud. We're glad that our WhatsApp service was helpful, especially in a situation like your flight delay. We strive to make car rental as easy and stress-free as possible.
It will be a pleasure to welcome you again on your future trips to Alicante!
Best regards.
The Moovers Team

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