Wigs by M O R A M O D E  Reviews 

I purchased two wigs through Moramode, and the communication throughout the process, especially with made to order, was really good; the quality of the wigs is so nice, and the hairline looks so realistic. Everyone always comments how nice my hair looks! Little they know it's a wig.

Excellent customer service! And the wig is of a high quality also bonus points for having an extra small/petite cap!

I came across Mora Mode about three years ago now, honestly, I haven't looked back since! Right from my very first order, I could tell the quality was exceptional. The human hair wigs are just beautifully made, the cap construction is so comfortable and secure that you can genuinely wear them all day without that usual itchiness or urge to pull them off the second you get home.

I’ve ordered multiple time and that’s not to say every single order has been 100% smooth sailing right out of the box. Over the years, I’ve had the odd moment where a cap didn't fit quite right or the style wasn't exactly what I’d pictured in my head. But honestly their customer support handles those moments and it’s what keeps me coming back. The team especially Angelica is always so genuine and quick to sort things out without making you jump through hoops. Angelica, is an absolute legend! She’s gone above and beyond to make orders go smoothly and that kind of care is so rare these days.
I’ve shopped around plenty over the years and tried my fair share of brands, Mora Mode’s pricing is so reasonable for the quality you're getting. Synthetic hair has just never really been my vibe, so I can’t speak on these but if you’re a dedicated human hair girlie like me, the human hair collection is the real deal. Every piece I've bought from it has been worth every single penny!

I have had an extremely disspointing experience with Moramode, both with the quality of the wig I had purchased and the customer care.

I originally discovered this brand through TikTok, I felt confident enough to spend £792 on a human hair wig from them. Firstly, I purchased the wig on the 1st of January, to not receive it until March which was frustrating at the time but I can appreciate the work that goes into these wigs ( before the shedding started ). . When it arrived, I wasn’t too happy with the balayage of the colouring as in places it seemed quite blocky but I was desperate to get my new wig on that I just rolled with it. The quality of the hair felt nice and the lace front looked nice.

Unfortunately by June, the wig started shedding, and the problem became progressively worse, eventually leaving me with significant bald patches within the lace. I’ve worn wigs for years and honestly never experienced anything like it! This is the most I have ever spent on a wig so I expected exceptional quality and had faith this would last me a long time.. I was wrong. I know how to take care of my wigs eg. Not condition the roots, use suitable shampoo and conditioner, not sleep in them, barely use heat on them unless I absolutely have to and detangle them carefully, so they normally last me minimum 2 years and never have they ended up in a state like this.

I contacted a professional wig repairer who looked at the photographs and videos of the wig and raised concerns about the standards of the construction and specifically commented on how weak the knots were and this wig hasn’t been made to a high standard. I wish I could attach photos for you all to see but take me word for it there is a huge bald spot on the left side not just typical ‘ normal shedding ‘.

I also explained to moramode that I have androgenic alopecia and the deterioration of this wig and how it has been effecting my confidence and mental wellbeing. I was hoping that, having explained my situation, they would show some compassion and practical solutions. Moramode ultimately gave me 2 opens..

1. Purchase a new wig (the cheek) and send this one back so they can evaluate it.

2. Send a synthetic wig (plastic) and send it back so they can assess it.

I found both of these ‘ solutions ‘ completely unreasonable as I had spent nearly a thousand pound on this wig, having full confidence in the product and the company due to the tiktok reviews. I ultimately wanted a refund, partial refund or a human hair wig replacement.. either the exact same or similar. I don’t have money to throw around to just buy wigs like that.

I had already provided them with videos and photographs of the wig, and I don’t understand why this couldn’t have been reviewed and resolved from that. If they had asked me for anymore videos and pictures or proof I would have been 100% compliant, unlike themselves. I appreciate they wanted to asses the wig, but at the same time this leaves me without a wig or with a plastic wig.

I’m still hoping moramode will take accountability and responsibility and replace the wig or give a refund. However, based on my experience so far and going around in circles being passed to different staff members through email, I cannot recommend them. Sadly, the faith I once had in the product has gone. I told them I appreciate this could have just been one bad wig and that I’m not saying they are a bad brand, however I will not purchase another wig unless the problem is solved.

I feel unheard, let down and just another number.

Previously I always had synthetic wigs believing real hair options more difficult to look after. Discovering Moramode I decided to give real hair wigs a go and I am so pleased I did.
The invisible lace wigs are great value for money in my book. My first one I bought is about 18months old now and whilst a bit tired is still being used. My second one is the same style but a couple of inches longer which I really like. I was fortunate that it was in stock so I received it within about a week of ordering, it's about 6months old now and still as good as new. I wear wigs daily and I am very impressed with these wigs. They look and feel great.

The wig Is absolutly stunning, comfy and súper natural.
I would also like to add that the service provided by the staff is excelente.

The wigs are made with great quality and and reasonably priced, I love them.

I am incredibly disappointed with my experience with Moramode.

I have alopecia universalis and rely on wigs every day. After waiting approximately THREE MONTHS for this wig with lots of back and forth emails and promised deadlines moved.
I finally receive my wig! I was then shocked to find that one side was already noticeably sparse on arrival. After just three weeks of wear, it had become visibly thin and bald-looking around the temples and sides.

This has been extremely distressing and triggering, as it feels like I am reliving my hair loss all over again.

After raising my concerns, I was offered a bonding product and told not to style it in a ponytail.
After expressing how unhappy I was with that resolution I was offered to send it back and maybe repair the missing hair. However, these options do not address the missing hair, and I cannot reasonably send away my only wig after already waiting three months. I am completely bald, work as a hairdresser and cannot go without a wig for another potentially lengthy period.

I have been communicating with Anne since the wig shedding, I have felt increasingly disappointed by the lack of empathy and understanding regarding the impact this situation has had on me.

I believe a replacement wig is a fair and reasonable solution. I even explained that a replacement while this wig was being repaired would be acceptable.

As a hairdresser of 24 years, I had hoped to love this wig and recommend Moramode to my clients, friends and family. Sadly, the quality and customer service have left me feeling extremely let down.

I cannot recommend Moramode based on my experience.

Exceptional customer service and an incredible quality wig!

From the very first moment I contacted Moramode, their customer service was absolutely outstanding. They could have easily brushed aside my questions and simply focused on making a sale. Instead, they guided me with incredible professionalism, honesty, and genuine care. It was clear that their priority was not to sell me a wig, but to make sure I got exactly what I truly needed.

Even after I placed my order, they kept me updated on its progress, fully understanding how important it was for the wig to arrive on time.

I am undergoing chemotherapy, and as a mother of a seven-year-old, I desperately wanted to avoid feeling and looking ill, and, above all, to spare my daughter the experience of seeing me without hair. Thanks to Moramode, this became a reality. My wig arrived just in time, allowing me to feel like myself and face this difficult journey with confidence and dignity.

And as for the quality of the wig? Absolutely incredible! It exceeded my expectations.

I cannot express how grateful I am to the entire Moramode team. Their kindness, understanding, professionalism, and attention to detail made a real difference to me during one of the most challenging times of my life.

Thank you, Moramode, for giving me so much more than a wig. You gave me confidence, comfort, and the chance to feel like myself. I will always be grateful.

Giota

I customised my wig to the fullest density so waited a bit for it to be ready.. but oh my was it worth it!

The quality of human hair is top notch the lace is beautiful and the length was perfect.

The customer service was good and when I enquired the team kept me updated about my delivery.

I will absolutely shop with Moramode again.

Amazing. So natural… so
Many compliments. Very trendy too… don’t know what I would do without this company.

As someone who deals with alopecia, finding good, quality hair can be hard to find. I came across MoraMode through a Google search in 2018 and have been buying from them ever since. Huge selection of great quality human hair, wonderful customer service, & they offer payment options which make them affordable. Highly recommend!

My unit arrived to me just as I wished to be. Lace, fit, color, asked density, just perfect. Excellent customer service. Great to make business with Moramode !

I can't express how disappointed I am in this company and the experience that I have had over the last six months.
They have not provided the product as described ordered on the 3rd march this year.
I have been strung along, had my time wasted all while they've kept my money.
I have been assured that somebody is taking personal responsibility but I still get an email from a different person every time and they don't answer all of my questions. I've been promised that my complaint will be considered and remediated. It has not been. Today they have told me that I need to return the item for a refund and order again if I still want it which means I don't get the benefit of the discount that was applied on the original order and I have to start the clock again.
This is my 4th moramode wig and to treat any customer this way but particularly a repeat customer in this way is frankly appalling.
I would consider really carefully before you use this company.

I LOVE LOVE LOVE my wigs from Moramode. These are not just wigs for me they have been life changing. Due to a condition I lost all my hair years ago and these wigs have been my saving grace. Their wigs are very well made and so realistic, especially the hairline and the lace melts the second you put it on. The people are very supportive at Moramode. I will not go elsewhere.

Good communication and very realistic and excellent guality wigs! I might own over 10 Moramode units... You can also custom your wigs and the staff will help you with finding the right cap and size for you if you need help. They also offer ready to ship units, but the range vary from time to time. I fully recommend if you want super realisti hair that you don't have to worry throug the day from showing it is a wig (cause you can't tell) or the wig not being secured. 5/5 from me. 😊

I love my wigs from moramode. I have been ordering for a long time now but I can confidently say I am happy with the quality of their wigs. The wigs hold up and wash quite well. The team are helpful and on occasions I have had to wait for my wigs but other than that I would say i’ve had a pleasant experience with the company.

I bought my wig from Moramode during one of the most difficult periods of my life, and I truly couldn't have wished for a more beautiful result.
The wig is amazing beautiful quality, incredibly natural, and so comfortable to wear. It has given me so much confidence.
Thank you to the whole Moramode team for your kindness and support throughout the process. I would definitely recommend you to anyone looking for a high-quality wig. ❤️

Français then comment in english :
- Autant les perruques sont de bonnes qualités, autant le délai annoncé est mensongé. Cela fait 3 wings que je commande ces 2 dernières années et toujous le même problème, on nous annonce 15jrs de délai ouvrés de traitement environ puis l'envoi. En réalité il faut compter 1 mois et demi minimum entre la commande et la réception. De plus quand on commande en E.U des frais conséquents de douanes sont à prendre en compte en plus du coût de la wing. Je n'ai pas dit vouloir un remboursement je souhaite recevoir ma wing dans les meilleurs délais. Là vous m'annoncez un délai raisonnable alors que dans les échanges mails vous ne m'annonciez pas de délai d'envoi.
--- While the wigs themselves are of good quality, the advertised delivery time is misleading. I've ordered 3 wings in the last two years and it's always the same problem: they tell you it takes 15 business days to process approximately and ship, but in reality, it takes at least a month and a half minimum between ordering and receiving. Furthermore, when ordering from the EU, significant customs fees must be factored in, in addition to the cost of the wing. I don't tell a refund i want my wings please as soon as possible

I got the wig from Moramode at the end of November, and after wearing it daily for a few months, I can say that I have been enjoying it very much! The quality and comfort are amazing. It's the best wig I have ever owned, even tho before that I had quite a few wigs from well-known companies. Since I have alopecia, I wear this wig daily, and it doesn't tangle (just as much as any real hair would, so a little bit), it looks beautiful and realistic and makes me feel confident! I work out with it and go on with my daily life with no issues. Everything from sizing to comfort and colour is great! The customer service was also top-tier. I had issues with my payment because of my bank's rules, but customer service patiently and nicely helped me out.