Move Your Spa Reviews 752

Lee and Simon arrival on time after a long journey and they work very hard to get the very heavy hot tub in place and positioned it correctly
However, the vehicle they came in, had a Hydrolic Crane attached, which they used to lower the hot tub to the ground. That piece of equipment sprung a hydraulic leak which we all saw while the hot tub was being lowered, it transpired the fluid was sprayed over the cover, the ground and unfortunately onto my new puffa jacket when I helped push the hot tube into position.
Apart from that incident the move went well.

The lads who moved my hot tub were outstanding and went above and beyond to help me out ..real asset to the company..

Mark

Simon and Scott did a fantastic job removing our hot tub. They made moving such a heavy piece look incredibly easy. Everything went smoothly with no issues at all. Great service from start to finish. Highly recommend

Communication from Emily was excellent, the team of Simon and Scott turned up as arranged and went out of there way to help and went above and beyond with the move which went with out a hitch. Great job all round thankyou all.

We moved house and needed to take our hot tub with us so after speaking to a few different companies we chose to use Move Your Spa. Emily in the office was very helpful and informative, made me feel we had made the right choice to use this company. On the day my husband dealt with the men that came to move our hot tub he said they were very friendly and experienced. Would definitely recommend this company.

Simon and Scott were amazing. Very quick and efficient as well as friendly. They did a great job would not hesitate to recommend.

Scott and Simon were on time, polite and professional. Thanks guys

Made light work of a tricky job. Very satisfied

Brilliant customer service friendly staff, so quick and easy rang up on the Thursday because the removals people let us down with the hot tub and the reply was great they came and moved it the next day with no hesitation. Will recommend to anybody.

Very easy to arrange removal of our old hot tub. The lads were very quick and professional

Lee and Scott were wonderful- took the old spa away without any problems. Are really lovely guys.

Great team, Thank you Move Your Spa

The whole experience was excellent from the initial contact with Emily, you answered all my questions in a professional manner and put my mind at ease which enabled me to trust the whole process, Lee and Simon carried out the removal and relocation in a professional manner informing me exactly how and what would happen, please pass on my thanks to the guys,

A mention to Emily as part of the team on , I appreciated her help through my many emails throughout the whole process, She was extremely professional and is an asset to your company, The whole process proves what a well run family business you are

Thank you

I was not able to be another site on the day but had been in communication with the team. The spa was moved on time and placed perfectly at the new location and worked perfectly (a relief as it’s just had a repair and service and I did wonder if it might cause any issues but not at all) the move also included crossing a neighbours property with their consent and all went smoothly.

All went to plan, except that the team doing the job said that they had not seen the video for the receiving end. This was something that was emphatically demanded when booking. So a bit of a disconnect there. But they coped, and all was well.

The 2 guys that came, wrapped the hot tub adequately and moved it with care, as we were not ready to have the hot tub sited at our new home, they placed it securely where we asked.
I would recommend Move Your Spa, thank you.

The team arrived on time, were polite knowledgeable and got the job done in a timely manner.
They took great care of our tub and moved it to exactly where we wanted it positioned in the new property.
Would definitely recommend .

Excellent service, fast & efficient

The team that attended were very professional in the way they completed their work would definitely use the services again 👍🏻

Simon and Scott were excellent. They were polite, professional, and hardworking, and they genuinely deserve 5 stars.

Unfortunately, the company itself was a complete shambles. Extra VAT charges were suddenly introduced without being made clear upfront, despite an all-inclusive price being agreed. Being told afterwards to “read the small print in the terms and conditions” is not an acceptable excuse for poor transparency.

Getting an invoice was unnecessarily difficult. I was told I had to pay first and only then would I receive an invoice, which is not how professional businesses operate. I requested a secure payment link instead of paying over the phone, yet this was not prepared in advance. As a result, I was left standing around for over 30 minutes, unable to leave, and ended up missing a scheduled meeting due to their incompetence and lack of organisation.

What should have been a straightforward transaction turned into a stressful and frustrating experience. The pressure to pay immediately, the refusal to provide proper documentation upfront, and the last-minute VAT demand demonstrate extremely poor customer service and internal processes.

Outstanding on-site staff, but extremely poor management and administration. I would not use this company again and would not recommend them.