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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service, including delivery, is consistently described as excellent, with many appreciating the smooth process and clear communication from the office team. However, some customers were dissatisfied with the company's communication and management, citing issues with organization, documentation, and unexpected demands for payment. A few other people also felt that the on-site team was understaffed for the job, requiring additional help, or that the company failed to adequately assess the job despite provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the excellent communication, highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new proper... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish! The lovely ladies in the office Bex &Kylie were both friendly, professional and explained everything in detail. Both went above and beyond. Our movers and fixer chaps M... See more

Company replied

Rated 5 out of 5 stars

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻 Thank... See more

Company replied

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

At Move Your Spa (formerly known as Transport A Tub) we specialise in hot tub relocations, removals, disposals and installations across the UK. We work with customers who are loving to have their hot tub moved from one location to another, with full installation service at the other end. If you're looking for Transport A Tub reviews then you'll find our new home here under our new name: Move Your Spa. Our super friendly team of trained engineers use our specialist hot tub moving equipment and modern vehicles to move your hot tub safely. We also work with hot tub showrooms who are looking for a reliable, professional hot tub delivery service. We're fully insured and ready to move a hot tub anywhere in the UK mainland. Request your fast, free quote online today or call our friendly hot tub specialists who'll be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simon and Scott came to move my hot tub…

Simon and Scott came to move my hot tub in for me and they transported it quickly and safely into position was really happy would recommend!

January 16, 2026
Unprompted review
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Reply from Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

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Rated 5 out of 5 stars

Simon and Scott were amazing!

Simon and Scott were amazing!! I cannot tha k them enough for being so helpful, resourceful and providing an incredible service

January 7, 2026
Unprompted review
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Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Service as described and expected

Service as described and expected. No issues and Simon + Scott were very friendly.

December 23, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Amazing Team and did what they said they’d do

The team were great from start to finish. We were moving house and wanted to take our hot tub with us. The team flushed it through, cleaned the entire tub, wrapped it and took the unit, the lid and steps into storage. It was there for 3 months whilst we moved and had the new site prepared. They then delivered it on time with speed and set it all back up wiring it up into the new position. Had it all delivered, manoeuvred, filled, serviced and working again in the space of a few hours at our new home. Amazing team and couldn’t recommend them highly enough.

December 19, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!

Rated 5 out of 5 stars

Quick and efficient delivery service

Quick and efficient delivery service, the people who we bought the hot tub from said they were brilliant their end and super quick and polite our end. Would definitely recommend! Simon and Scott were fab and very knowledgeable! 🤩

December 15, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!

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Rated 5 out of 5 stars

Simon and Scott were brilliant

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new property in excellent condition - highly recommend. Enjoy you lr Friday boys!

December 19, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Moving hot tub

Very helpful and clear about the information they needed and quick to reply.
Easy to arrange and Simon and Scott were very friendly and efficient.
You came recommended and I would do the same.
Thank you

December 15, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic!! My buyer arranged the collection. Arrived on time and within the hour the tub was loaded and on its way. Really good customer service and friendly guys!

December 15, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Rated 5 out of 5 stars

The team arrived as agreed and set…

The team arrived as agreed and set about up lifting our hot tub, whole process was carried out with no fuss, very professional throughout and most import no damage to the property or the hot tub.

Well done team!!!!!!

December 10, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

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Rated 5 out of 5 stars

Lee and Simon Diamond geezers.

Lee and Simon arrived 20 minutes early having done another job somewhere in the country quickly got our hot tub on the back of their truck and at our new address managed to back their truck in between two fence panels and put it straight onto our new base.I could not believe what two guys to do with such a heavy expensive toy of ours but done it with ease, would definitely recommend this company 100%

December 4, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Wonderful experience loved the guys Lee…

Wonderful experience loved the guys Lee and Simon was no problem no job too big I would say. Would definitely use them again

December 1, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Good lads cracked on did a great job…

Good lads cracked on did a great job would recommend and definitely use again

November 12, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Rated 5 out of 5 stars

Emily is brilliant!

They were brilliant! Emily especially went out of her way to get our Hot Tub moved with 48 hours notice. Amazing work!

November 27, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

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Rated 5 out of 5 stars

Hot tub relocation

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the wooden frame at the bottom so that we could get it fixed. They were very efficient as there were a few obstacles between where the hot tub was to where it was being moved too, i.e, steps, ponds, gas meters and raised flower beds. All communications with the company were professional, I would highly recommend them. Big thanks to Scott and Simon

November 25, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Excellent communications from start to…

Excellent communications from start to finish. Extremely efficient and professional service when it came to that actual spa move. The two men who moved it were polite and more than happy to converse. I would highly recommend this company to move your hot tub. A*

November 25, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

ThankFeedback for Hot Tub Delivery Team you to the team for moving my hot…

Thank you to the team for moving my hot tub from storage to my property. I really appreciate the effort you put in. The hot tub turned out to be bigger and heavier than expected, and it definitely wasn’t an easy job, but you handled it professionally and made sure everything was moved safely.

Thanks again for the hard work and for getting it done despite the challenge

November 25, 2025
Unprompted review
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Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Great service

Great service! Great team who were friendly, professional and very efficient! We cannot recommend them enough!

November 26, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

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Rated 5 out of 5 stars

Great service

Good communication about arrival time. Friendly guys. Moved a couple of obstructions and did a great job! Gave us advice about storing our hot tub and recommended an installation package once we’re ready to get it back up and running. I would highly recommend. Thanks for a great service!

November 25, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Fantastic guys

Simon and Scott were really professional and made something tricky seem easy- thanks guys !

November 26, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Rated 5 out of 5 stars

Excellent service from Emily in the…

Excellent service from Emily in the office to Simon and Lee for the delivery. They were all efficient, reliable and made sure i was happy throughout the process.

November 24, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

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