Mozillion Reviews 6,343

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, seamless, and reliable, often highlighting the ease of transferring numbers and the prompt delivery of SIM cards and phones. Many people are particularly satisfied with the very fair and unbeatable prices, finding great value in the deals offered for both SIM-only tariffs and refurbished phones. The delivery service is frequently mentioned as fast and efficient, with products arriving quickly and often in perfect condition. However, some customers also noted issues with customer service, experiencing non-existent support apart from chatbots that didn't resolve problems, or long wait times to speak with an agent. A few other people also felt that the product quality was not always as expected, citing issues like accessories not meeting expectations or services being suspended without prior notification.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficient porting process and smooth,... See more

Price

Users describe positive interactions with price, often highlighting the fairness and competitiveness of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the quick, helpful, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their new phones,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had a worsening signal with my previous supplier I've just switched across to Mozillion. The price is very fair and I first tried a 1 month SIM, finding the signal considerably better and th... See more

Rated 5 out of 5 stars

Bought a great refurbished iPhone from yourselves just over a week ago. In perfect condition and arrived the next working day. Really pleased with service and am now considering a new rolling sim cont... See more

Rated 5 out of 5 stars

Mifi Device and SIM card arrived only working day after ordering. SIM wouldn't connect - rang Mozillion and within 15 minutes I was fully up and running. Great network coverage at a very low p... See more

Rated 5 out of 5 stars

Researched different deals for the phone I wanted and this company came out best. Easy to navigate website and choices re size of software etc. Placed order (on a weekend) and received the phone withi... See more

Company replied


Company details

  1. Cell Phone Store
  2. Mobile Network Operator
  3. Online Marketplace

Written by the company

At last: a new mobile phone network from the award-winning Mozillion, offering the fastest, uncapped 5G speeds for everyone, on the UK’s best network. All our SIM only plans and pay monthly phone plans include the best premium features as standard, that other networks like to charge you for. Mozillion plans include the fastest, uncapped 5G speeds as standard, inclusive EU roaming across 41 EU destinations, capped spend - plus no need for a credit check for a SIM only plan. Plus, we offer the best and latest mobile tech, brand new or certified refurbished, SIM free or with a phone contract. Fancy making some cash? You can even sell your old phone by listing it on Mozillion – resulting in more money in your pocket versus trading-in. Welcome to Mozillion, we give you more for your mobile.

Buy risk-free

12 month warranty on all phones

When you buy a new or refurbished phone on Mozillion, you can be assured you're not only getting a great deal, but you're purchase is protected too, with a free 12 month warranty on all phones, and all refurbished phones passing our rigorous 90-point check.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,343)

2,253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent,personal service.

After major problems with my previous provider it was very refreshing to actually speak to a very helpful lady at at Mozillion when I had a problem transferring. Also,the service has been excellent with my sim card being delivered the very next day,together with several advisory e-mails.

June 15, 2026
Rated 5 out of 5 stars

Very happy customer ....

Very easy and straightforward transaction. I couldnt find a deal elsewhere that came anywhere near the price ive paid for my new phone and contract. Phone arrived quickly and was also easy to port my number over.

June 16, 2026
Rated 1 out of 5 stars

Its a scam

Its a scam, says 0% on thier website, after they take your money they direct to another website and then its 33% apr

June 19, 2026
Unprompted review
Rated 2 out of 5 stars

ordered a brand new samsung galaxy 26…

ordered a brand new samsung galaxy 26 ultra and wanted to use a pac code so i could keep my old number but was unable to use it as i'd already ordered the phone before i got the code and when i asked to ai bot to pass my to a customer service agent it told me the wait was a few days. needs better customer service, still awaiting the ordered phone and sim. will amend review when i receive my order...

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

ordered the iphone 17. The service is excellent and the product with a 24 month contract is cheapest on the market. Ease of transferring my mobile number to my new phone on the day it was promised. Overall i am extremely happy with my purchase. Would definitely recommend

June 12, 2026
Rated 5 out of 5 stars

Really impressed so far!

Really impressed so far!
Cheapest tariff I could find for a new iPhone 17 pro max and the customer service has been exceptional! It felt like I was calling a small office.
Also the tariff is automatically capped so I can’t get any unexpected charges.
The network is also very good it runs on EE.

June 10, 2026

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