MRW España Reviews 

1 star only because you can't give it less. It doesn't even deserve zero.
Electrobueno sent me a gas hob on 13.12.2024 with an assurance on the website that delivery takes 24 to 48 working hours. Well, they must have made a mistake! With this ****** courier company, delivery takes 12 to 48 days, not hours. Today, 03.01.2025, I received the parcel. About 3 weeks!
And in the meantime, they didn't even bother to deliver it to my home. There was information right away that I was expecting it at the collection point, which is in another city! Impudent rudeness.
Then the parcel was on its way back to electrobueno, after my intervention with the seller, and 2 emails to mrw, they wrote that the delivery would be on 31.12.2024. Of course, they lied as always, judging by the reviews.
Ask sellers what they ship with, if MRW, better buy elsewhere.

Spanish from translator (sorry)

1 estrella solamente porque no se le puede dar menos. No merece ni cero.
Electrobueno me envió una placa de gas el 13.12.2024 con la garantía en la página web de que la entrega tardaría entre 24 y 48 horas laborables. ¡Pues se habrán equivocado! Con esta maldita empresa de mensajería, la entrega tarda entre 12 y 48 días, no horas. Hoy, 03.01.2025, he recibido el paquete. ¡Unas 3 semanas!
Y mientras tanto, ni siquiera se han molestado en entregármelo a casa. ¡Enseguida me informaron de que lo esperaba en el punto de recogida, que está en otra ciudad! ¡Una grosería descarada!
Luego el paquete estaba de camino de vuelta a electrobueno, tras mi intervención con el vendedor, 2 correos electrónicos a mrw, escribieron que la entrega sería el 31.12.2024. Por supuesto, mintieron como siempre, a juzgar por las reseñas.
Pregunte a los vendedores con qué envían, si es MRW, mejor compre en otro lado.

They (MRW) LIE about the address not being complete, and therefor they could not deliver!
I use GLS, Correos Express, CTT, and others. with always the same address, and they can ALL find me perfectly, except MRW.
MRW never bothered to call me, they just send an email that my package is not delivered.
Now I must call them?
There website does not give any option to eg. choose a dropoff point or rearrange a second delivery.

Absolutely appalling, the delivery address is a well known camp site, easily found on Google and othe search engines, MRW could not find it of course and state it doesn't exist, it is in a town and it's the largest property in the town centre of EL Berro with a post code of 30848, what hope has humanity got when relying on these simpletons to not do their job?

Which company hires this business?
They claim to have attempted a delivery while I was at home, which is completely false. It takes me 10 minutes to go down and reach the nearest office, and they tell me the delivery person is already far away and won’t be able to deliver today. They said, “We’ll see.”

I can understand if there was some other issue, but being at home, with the building door open, and a visible concierge at the entrance, it seems very suspicious and prone to dishonesty that no attempt was made.

Are the employees lying, or do the orders come from higher up?

December 12, 2024, in Madrid.

MRW must use terrible mapping and location software. They don’t use Google maps or any popular mapping software. The drivers either don’t receive or don’t respond to texts with location instructions. Most other companies with one exception can locate us. But MRW is inconsistent and does not provide their drivers with the right tools or alternative tools to do their job effectively. They need to provide their drivers with a consistent set of tools that includes using text for locations as well as various geo location software options for customers to send instructions. I also don’t understand why the same address in their system can be found by some drivers but not others. After a first successful delivery to a difficult to find location is made, their internal software should provide the needed information to their drivers.

I purchased an item on Oct 20th and delivery was scheduled for Oct 23rd by MRW. By Oct 30th, I did not receive the package or any communication from MRW so I went to the MRW website. The website said the delivery address provided was incorrect. I checked the address and it was correct; I have had many other packages delivered to my address by other shipping companies. On Nov 3rd I sent a message to MRW to inquire about the package. The next day (Nov 4th), the status of my package on the MRW website changed to 'next delivery fixed'. I guess that means delivery was scheduled. On Nov 6th, I received an email from MRW stating that the package was sent back to the shipper because I refused the packaged. I was home all day. No one came to deliver a package. Why is MRW in business if they do not want to deliver packages? Bottom line, avoid this company. If you buy a product from a company that uses MRW, request shipment by a different shipping company or buy your product from another seller. MRW is an absolute nightmare!

This company are unbelievable, they are obviously cheap which is which companies use them, but the service is 'Meirida' They always call you, and when you start to speak they hang up, then you cannot call back. You then receive instant no reply email stating incorrect delivery address, always the time near spanish lunch or later in the day , its clear they are just getting paid by MRW and the company bosses have no idea what the delivery staff are doing

if it was my business i would read these reviews, sack them all and start again
and rebuild company..
its clear nobody cares as i see 1* already , when really thats yo kind, zero rating is more accurate..
I have emailed amazon , bikeinn, zara, leroy merlin etc to advise of the issues with MRW i have again cancelled my order after weeks of delivery games
NO MORE for me, The internet will kill itself and third party businesses if service continues the same

MRW no ha entregado mi compra, y ha mentido que va a intentar de nuevo. MRW debe ser denunciado a FACUA y/o la policía por un posible robo y/o fraude.

Failed to deliver, and lied that they would try again. This company should be reported to FACUA &/or the Police for possible robbery &/or fraud.

WORNING WORNING my wifes pasport are nov in san javiar i be in almoradi, the said to the abasso, no we not call telefon, there are reel stupid haw shall i so now, the be in store not first tme last time i make an clim to the head office in holland, they upen a case, and this i do again, most naw go 100 km to pich up pasport, becorse they not call telefon so we find aut about the head office in holland said samme i dont thing so, i think sombody wil be fired this time, you 1,2 in point so bad skore i never have seen before you tell you be on adress, its a store upen hole day, you never be on adress you lie, and you not call telefon find new job, becorse this job you cant handel, i wil naw tage kontakt to holland together with my advokat 4 have 4 things you shall answer on ,an it wil be writing on this place, it wil kost me some money to do that i dont care about that you do funny things with the wrong persen paket nr we call the abbasador in madrid , MRV have send nothing, they have emal and telefon nr,not use them, its a nightmar to day i go 100 km to pivh uo the paket i come in, give a man paket nr we get from the ambasade in madrid, he said there are nothing, i cant find somthing on this paket number, telefon called, he speak with sombody, after call no problem to find the passeporta he try to do funny thing again.they are terribel.

I am at home but they send me an email that they can't deliver the package because I am not at home. Ridiculous

I was sent parcels twice in the last 2 months from Amazon suppliers, nothing wrong with Amazon or the suppliers but MRW failed to deliver on both occasions.
This company cannot be trusted.

Despite all the negative reviews I’ve had excellent customer service from the Elche branch , namely Miriam who has been very helpful

I was on a trip to Spain and ordered a package to be delivered to my hotel. It was scheduled so that I had days to spare if the order got delayed, but nothing could have prepared me for their amount of incompetence.
One day after the scheduled date of delivery, I was contacted to confirm the address and telephone number and at the same day I was said that they failed to find the correct place (a huge hotel with 24h receptionist...). Let's be honest, they didn't even try.
For the following two weeks there was a constant back and forth of them trying to confirm the address and me providing unmistakable directions. After that they simply said the package was refused and are returning it to the sender.
No staff at the hotel (with 24h reception...) had any contact with any MRW delivery personnel.

So now I'm being reimbursed for the product by the sender, but not for the delivery fee.

MRW is just a scam.

I was expecting a parcel since October 1st and I wasn’t sure why it did not arrive. Today I received a call from the delivery man and he started shouting at me, saying the parcel had been going from one place to another because the address was incorrect. He was extremely rude, and used impolite language to address me. The truth is, however, that I had nothing to do with the mistake, it was the company who sent it that wrote it incorrectly.

If I could give no stars I would . They said they couldn't deliver my parcel as the address was incomplete. It was exactly as I'd given on the order on the box which was correct . Presume couldn't be bothered driving onto the urb from the main road . I went to their office to collect it myself. It wasn't there but the very helpful lady in the office spoke to the driver asking him to return to the office as we were waiting . 5 stars to the office staff zero to the driver

These are truly the most amateur clowns of all transport companies. First of all, they don’t show up on the agreed and stated delivery date, and even though it says they are on their way, they just don’t come. Secondly, without giving me any update, they suddenly claim three days later that my address is incomplete. I double-checked this, and the address is perfectly correct; I always order things to this address and it always goes well. Thirdly, I’m supposed to call a phone number for MRW to solve it, but I tried three times, waited on the line for over 30 minutes each time, and no one picked up. Weeks go by without any update or contact, and now I’m told they’ve returned my package to the sender. I wish companies would stop using this company for their business because they are a bunch of first-class amateurs.

I paid 8 euros for an “urgent” next day delivery of flowers for a birthday and it took them 4 days. The result: the birthday was over and the flowers were too late. No thank you, no more.

Pagué 8 euros por una entrega «urgente» de flores al día siguiente para un cumpleaños y tardaron 4 días. El resultado: el cumpleaños ya había pasado y las flores llegaban demasiado tarde. No gracias, no más.

Am waiting 10 days for my order and still waiting. Last 6 days package has been stuck in local delivery center, yet every day being scanned for the tracking and not being delivered. I guess they can't be bothered driving the 10 mins to my house..
Customer support is non-existant, the phone just says they don't have available agents and then it hangs up. What a joke! Ridiculous company and will never ever use them again.

I had 2 deliveries in the past weeks made by this company. They phoned me and delivered on time, everything was perfect. At the latest delivery the driver even waited for me at least 15 min. until I returned home. This never has happened before with other companies. Thank you!

They had my parcel near my address for delivery on the 8th. No tracking movement until the 13th which was already too late as I had left for holiday. Now I have to request a return and refund