MTN - Mobile Telephone Networks South Africa Reviews 

I have tried to do my sim swap several time and still they can't help. The worst part is I went to the store 1st and it was not done, the call center agents has attitude and don't want to transfer you when you ask to escalate the matter, it's close to impossible to get the option of speaking to an agent

I signed up for a diamond package for R420 per month. Two months later I received a bill of R688, the reason being subscriptions that I didn't make. The sim was inside the router since I signed the contract, yet it came with subscriptions I wasn't told about. Called customer service and the lady (Boitumelo) was very helpful in canceling. Unfortunately, I still have to pay for these subscriptions.

If you don't want service then get mtn they are the absolute best at providing nothing. Get a Sim pay expensive data deals and don't get to use them.

Would give a zero if I could

A WARNING TO ALL OVERSEAS TRAVELLERS ….. avoid MTN especially at the airport where the ripped me off for prepaid services versus other branches …

In addition their service is pathetic with regular outrages and their customer service is for all intents and purposes non existent …. Avoid at all costs

If I could give a zero, I would gladly do so…

The service I have received from MTN in the past couple of days has been nothing but appalling, i am even ashamed to tell people my service provider is MTN, because what service are they really providing?

I wonder what happened to our champions who ensured our queries were dealt with, with nothin but respect reassurance. From terminating calls, being rude, to laughing at customer’s queries and the list goes on and on. I am left certain that all our queries are nothing but a joke.

This is the treatment we get for trusting MTN with our money and details, I am feeling unsafe knowing they know all my details including my ID number.

What a shame!! What a shame!! Ever spoken to someone so rude that you are defeated and out of words, then they terminate your call? That was me this morning.

This is not the ideal way to do this but it seems after few months of struggling I am left with no choice to do this publically with the hope that hopefully the correct person will see my message and will after 4 months resolve my concern once and for all.
1. On the 13th of May, my MTN line was suspended and I was telephonically advised that they have not received my payment and requested me to send the proof of payment for April 2022. As per the agents who was assisting me, I emailed the agent the proof of payment as the payment was already made on the 29th of April 2022 and he advised he will send through the POP and the relevant department will allocate the payment and the matter will be resolved.
2.On the 1st of June my line gets suspended again and once again I had to email the same POP to another MTN agent for April including for May once again getting the same result as the 13th of May.
3. On the 27th of June my line gets suspend AGAIN and once again I was asked to send the POP for April through to the collection email address with the same respond. As the 13th of May.
4. On the 29th of June and on the 1st of June I have send follow up emails to the collectionsadmin email address asking for feedback which I never received any response to.
5. 14 July line got suspended again and once again POP for April and was requested and sent to the MTN agent which confirmed that banking details I am using is correct. Same outcome as on the 13th of May. I have contacted my bank which confirmed the payment went through successfully and there are no concerns on my side.
6. 1st of August sent an email to the agent who assisted me on the 14th of July and got no response.
7. 2nd of August second email sent and still no response.
8. Email sent on the 9th of August and then received a response that the payment has been allocated with a reference number.
9. 24 August line suspended once again, POP for May sent and same outcome as 13th of May.
10. 25th of August received confirmation via email payment for May has been allocated.
11. 31st of August trying to upgrade after a few attempts earlier in the month and been told payment is still outstanding. Sent an email to customer again asking what is going on and no response received.
12. Sent a second email on the 2nd of September to customer care asking for feedback as no response was received.
13. On the 9th of August it was requested to forward the email to confirming that the payments has been allocated to a Customer Care Agent.
14. Sent a follow up email to Customer Care requesting feedback.
15. On the 8th of September I decided to try a different approach as and sent a message to MTN via Facebook messenger. As requested POP was sent for May via messenger and on the 12th of September I was informed via messenger that your department is still waiting for feedback.
16. On the 13th of September I received confirmation that the one payment was allocated for May for a second time and on the 14th I have received confirmation via Messenger that all payments have been allocated successfully my account issue has now been resolved.
17. Tried to upgrade on the 15th and told it would take a day for them to finalise all the allocations and the lady will contact me back.
18. Between the 19th of September & yesterday I phoned to find out about the upgrade and the lady who was assistance me disappeared and the gentlemen I spoke to told me there is still funds outstanding I need to speak to the billing department. Billing department puts me through to Customer Care and Customer Care puts me back to Billing Department when I ask how I can escalate this matter to get it resolved.
19 So in summary after sending countless time POP for April and May and been advised payments has been allocated, I still cannot upgrade and I am still being asked for POP as the funds are outstanding.
Is there anyone that can actually resolve this matter once and for all? Please note that I pay a second MTN account on the same days I pay the number I have an issue with into the same bank account which I have been using for years and yet you still cannot resolve my issue.
So my question is what must be done to get someone competent to get my matter resolved as I am not getting anywhere between your Customer Care & billing department via email & telephonically and your Facebook messenger team. As I keep on going back to square one every single time and all I hear is we do apologise for the inconvenience and it will take 3 – 5 working days to be resolved.
Posting something like the above is beneath me but this is my last resort to get the correct person’s attention to try to get this sorted once and for all.

Very disappointed. 6 months later and they have still not removed the illegal gaming services that are consuming my airtime on a daily basis. Can't wait for my contract to end!!

Great service but dirty to the core.
My contract was due for upgrade, they made an offer, I took it only to find that its 'home' based data, I asked to change it immediately and was charged a huge cancellation fee and a ridiculous early upgrade fee.
On top of that I was still not given the deal I wanted so now I have to pay another cancellation. Crooks!

Absolutely awful service from basics to customer care they are not only worse than useless they are overpriced- without a doubt the worst telecom company I have come across in the world ( and that includes some v iffy places !) Deserve 0 stars or minus stars if that were possible- beware ! Use anyone else and you will get better service - however bad the other provider might be

deserves 0 stars. if they didn't overcharged for contract cancellations. I wouldn't use them. They want my money, but I'm not getting my internet. and the call centre doesn't work. worst service provider ever.

Grate MTN is really the best believe it or not the didn't pay me any dime to share this massage but I did it because they treat me right.

I was advised to leave my p30 lite device at the shore
Shop 3, Nevana Court, 308 Gopalall Hurbans, La Mercy Airport, Tongaat, 4400
I had reported the claim to is now close due to the looting in tongaat

I'm upset regards to this inconvenience. The MTN insurance advisor had told me that I have to provide an affidavit for my device. It's not my fault that I was advised of the wrong process by the MTN advisor and Tillers. I'm not going to get a affidavit because I did not have the device.

I was informed of the incorrect by MTN. Now MTN wants me to pay another additional charge insurance fee.