Easy to use. Many artists listed. Easy to consult works on sale thanks to the pictures in the alert mails. Very reactive customer service. Improvable: sometimes the links from the picture to the sale... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic site! Incredible artist database, mega research, results and presentation. I only wish there were a more "entry level" category, as I find the minimum monthly amount to be somewhat steep for... See more
Company replied
I look at the site everyday to follow my list of selected artists. I dont buy art until I check MutualArt for similar works or works that I'm interested in that may have sold previously. Interes... See more
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Thanks to MutualArt, I accidentally discovered that several of my paintings, signed with my different signature, that I haven't used for decades, were recently sold at auctions. These works are from... See more
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Company details
Written by the company
The leading provider of art market data for collectors, professionals & art lovers. We offer you the tools to stay up to date with the art market and make smart decisions, know how much the artworks you own are worth, manage and grow your collection wisely, and much more. We are your eyes and ears on everything that happens in the art market. An international team of art lovers, web professionals and data analysts driven by passion and excellence who work relentlessly to make the art market accessible to everyone. Our data is sourced 24 hours a day from over 21,000 venues and organizations and is manually moderated to guarantee its accuracy. Founded in 2008, MutualArt has millions of members worldwide and continues to develop technological solutions for all your art-related needs.
Contact info
United Kingdom
- +1 (646) 755 37 40
- support@mutualart.com
- mutualart.com
4.0
Great
319 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Dissatisfied
This seems to have been evaluated by an AI as the wording and fair comps were not accurate, the materials were not mentioned or compared appropriately and has been a waste of 49. I have had it evaluated by a true accurate artist and received a more accurate description, comps and pricing evaluation.
It took longer than stated and I was disappointed.
October 4, 2025
Unprompted review
Reply from MutualArt
Hi Gina,
Thank you for your feedback.
We’re sorry to hear that you were not satisfied with your appraisal. According to our records, the report was returned well within the advertised time frame and was sent to you in less than 48 hours. From the communication you had with our support team, it appears that a different email address was used during your submission, which likely resulted in you missing the notification update.
The valuation was completed by a qualified human appraiser, and no automated process was used. As they mentioned, MutualArt appraisals are based on publicly available data from past auction sale prices. Since you (the artist) do not have a history of sales at this level of the market, the valuation was determined by comparing similar works by artists of comparable origin and stature.
The type of appraisal and a sample of the report were made available to you prior to your submission. Therefore, the report was prepared in accordance with the advertised service.
We appreciate your feedback and will continue to refine our process to ensure clarity and satisfaction for all clients.
Best regards,
The MutualArt Team
It was easy to do
September 25, 2025
Unprompted review
Reply from MutualArt
Hi Mark,
Thank you for the 5 stars! We’re glad to hear that our services have met your needs and look forward to assisting you again in the future.
Best regards,
The MutualArt Team
It is very difficult to bit for the…
It is very difficult to bit for the artwork, no follow up information about bids, site seems to be a useless middleman.
September 24, 2025
Unprompted review
Reply from MutualArt
Hi Michele,
Thank you for sharing your feedback. It seems there may have been some misunderstanding. MutualArt has never advertised that bidding takes place directly on our platform. For each lot we display, we provide a direct link to the source auction house where customers can place bids and follow up on any related information.
Our goal at MutualArt is to serve as a comprehensive art information resource, helping collectors, professionals, and art enthusiasts discover works, track market trends, and access auction data conveniently in one place. We are not an intermediary for transactions but rather a platform designed to give you easy access to the information and resources you need.
If you have any further questions or concerns, please feel free to contact our Support Team, who will be happy to assist you.
Best regards,
The MutualArt Team
Everything is fine
MutualArt provides all the data and information I need as a collector and art lover.
September 29, 2025
Unprompted review
Reply from MutualArt
Hi Filipp,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that MutualArt is providing you with all the data and insights you need. Your support means a lot to us, and we look forward to continuing to be a valuable resource on your art journey.
Kind regards,
The MutualArt Team
Great people and easy processing!
Great people and easy processing!
September 25, 2025
Unprompted review
Reply from MutualArt
Hi Liza,
Thank you for the 5 stars and your kind words! We look forward to assisting you again in the near future.
Best regards,
The MutualArt Team
Atrocious Interface + Zero Customer Service
Signing up for subscription was torturous. Even with a sub, I was required two days ago to pay again. There's no customer service. The listings when you get to them for auction results is generally good. But the counterintuitive interface is like 1997. Other than that....
September 21, 2025
Unprompted review
Reply from MutualArt
Hi Greg,
Thank you for sharing your feedback. We have requested additional information from you via Trustpilot in order to look into this matter further, but we have not yet received a response.
We would like to clarify that our Support Team is available and does respond to customer inquiries in a timely manner, and we regret if you felt otherwise. It is possible our responses were missed or redirected to your spam folder. Additionally, our platform is regularly updated, and we are constantly focused on providing a modern, user-friendly interface, so we respectfully disagree with your characterization of it as outdated.
We appreciate your acknowledgement of the quality of our auction results, and we remain committed to ensuring that our users have a positive experience.
Please respond to the request we sent through Trustpilot or contact our Support Team directly so we can assist you further.
Best regards,
The MutualArt Team
Everything was very easy to understand…
Everything was very easy to understand on the site and the valuation was very prompt. Thank you.
September 18, 2025
Unprompted review
Reply from MutualArt
Hi James,
Thank you so much for your kind review! We’re glad to hear you found our site easy to use and that the valuation was provided promptly.
We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The MutualArt Team
Very useful information reference
It kept me informed about a particular artist's work I wanted to know about and I was then consequently able to purchase his work even though I was not in the area it was being sold in.
September 19, 2025
Unprompted review
Reply from MutualArt
Hi Tunde,
Thank you for your 5-star review! We’re so glad our updates helped you stay informed and make the purchase you were looking for. It’s wonderful to hear that our service connected you with the artist’s work, no matter the distance.
Best regards,
The MutualArt Team
Easy to use
Easy to use, prompt response with detailed description and appropriate comps. I will use MutualArt again.
September 12, 2025
Unprompted review
Reply from MutualArt
Hi Lorrie,
Thank you for your 5-star review! We’re delighted to hear that the valuation you received met your expectations. We truly appreciate your trust and look forward to assisting you again in the future!
Best regards,
The MutualArt Team
MutualArt made selling my pieces very…
MutualArt made selling my pieces very easy. They have been responsive and provided all the necessary information to move the sale forward. I was not optimistic about how this would go, so I am more than pleased at the process so far!
September 16, 2025
Unprompted review
Reply from MutualArt
Hi Jude,
Thank you for sharing your experience and the 5 stars! We’re delighted to hear that the selling process exceeded your expectations. Our team is committed to providing timely support and clear information every step of the way, and it’s rewarding to know this made a difference. We truly appreciate your trust and look forward to continuing to support you on your art journey!
Best regards,
The MutualArt Team
Very professional and helpful!
September 1, 2025
Unprompted review
Reply from MutualArt
Hi Elizabeth,
Thank you for the 5 stars. We look forward to continuing to serve your art information needs.
Best Regards,
The MutualArt Team
Very convenient!
Having my artwork appraised online was a great convenience and time saver for me.
September 15, 2025
Unprompted review
Reply from MutualArt
Hi Gail,
Thank you so much for your kind review! We’re glad to hear that our online appraisal service made the process convenient and saved you time. It’s always our goal to make art valuation as easy and accessible as possible while maintaining the integrity and accuracy of the true value. We truly appreciate your trust and look forward to assisting you again in the future!
Best regards,
The MutualArt Team
Simplistic
The MutualArt appraisal I received was based on three recent auction results. There are literally 472 auction results for the artist in the MutualArt database. Some of the ignored results were very comparable (from the same series) and others were obviously not comparable. Some relevant realized auction results were at higher valuations than my piece and others were lower. But of the ones that seemed related, the only explanation as to why they included the three they did was they were created around the same time as my piece. There was literally no other explanation as to other elements of value such as how the artist’s valuations vary based on series, size of piece, year of creation, materials, auction results pre- and -post his passing, etc. Are these not relevant considerations? Why did you ignore other pieces from the same series created at different times? Your decision to ignore so many results has me confused. Without any explanations, the appraisal is simplistic and rote - three pictures of other pieces with auction values and then a range of value for my piece. That makes the conclusion much less useful than a typical, analytical appraisal that assesses and explains the factors that contribute to the conclusion.
September 12, 2025
Unprompted review
Reply from MutualArt
Hi Chip,
Thank you for taking the time to share your feedback. We understand your concerns and would like to clarify that the valuation you received is not intended to be a full appraisal report. Rather, it is designed as a concise market-based valuation using the most recent and relevant auction data available at the time.
Our appraisers carefully review available records and select the three comparables they determine to be the most appropriate to the valuation conclusion. As outlined in our format, MutualArt provides concise reports identifying three comparables, and further analytical details--such as market context, series-specific analysis, and comparisons across different periods--are not included within the scope of this service.
We recognize that certain works may have additional nuances such as series, size, materials, or timing relative to the artist’s life. While these are certainly relevant considerations in a comprehensive appraisal, the streamlined report you received is meant to provide a reliable indication of value rather than a full narrative analysis. Such in-depth appraisal reports generally require significantly more research and narrative explanation, and as a result, are typically associated with substantially higher costs.
We appreciate your feedback and will take it into account as we continue to refine our services.
Best regards,
The MutualArt Team
This app gets me up to date info on…
This app gets me up to date info on what is coming up for sale. In a timely manner.
September 12, 2025
Unprompted review
Reply from MutualArt
Hello,
Thank you for the 5-star review! We’re glad to hear you find our services reliable and that the alerts service keeps you up to date in a timely manner. We look forward to continuing to support your art information needs.
Kind regards,
The MutualArt Team
Unable to appraise my art in promised…
Unable to appraise my art in promised timeframe. Requested refund. Promised refund. Never got refund and my CC company had to reimburse me.
My experience with this company proved to me it is a scam. My strong suggestion is to do business with them at your own risk as I found them to be unethical.
August 21, 2025
Unprompted review
Reply from MutualArt
Hi Paul,
We’re sorry to hear about your experience and want to clarify a few points. Your refund request has been processed, and a confirmation was sent--our support team has resent it to ensure you received it.
Regarding the appraisal timeframe, we aim to complete all appraisals as quickly as possible; however, unexpected delays can occasionally occur. Please know that we operate with full integrity and do not engage in unethical practices.
If you have any further concerns, our support team is here to help and ensure everything is fully resolved.
Best regards,
The MutualArt Team
Great communication and customer…
Great communication and customer service. Very helpful.
September 10, 2025
Unprompted review
Reply from MutualArt
Hi Melanie,
Thank you for the 5 stars! We’re glad to hear you had a good experience and found our team helpful. We appreciate your support and look forward to helping you again anytime!
Best regards,
The MutualArt Team
Valued higher by other appraisers
Honestly I don’t think my art was valued to its worth. I’ve had 2 other appraisals and your own was probably valued about 1000 percent less than the others. Also knowing what I paid for it many many years ago and what other pieces are being auctioned for currently from the same artist can only confirm this was not given a true value to its worth.
September 3, 2025
Unprompted review
Reply from MutualArt
Dear Paula,
We’re very sorry to hear you were disappointed with your appraisal. We want to clarify that the values stated in your appraisal reflect estimated auction values for your artwork. These represent fair market values, not retail or insurance replacement values, which are typically much higher.
Our appraiser based the estimate on comparable sales of similar works by the artist that appeared at auction between 2022 and 2025. If you review those public auction results, you’ll see the values are in line with what has been achieved in the market.
We certainly understand it can be surprising when an appraisal comes in lower than expected, especially compared to past purchase prices or private sales. Our goal is always to provide a fair and accurate reflection of the current auction market for your artist.
If you would like a more detailed explanation of how the value was determined, or if you have any other questions or concerns, please don’t hesitate to reach out to our support team--we’ll be happy to assist you further.
Best regards,
The MutualArt Team
I already wrote to you and gave you my assessment.
I already wrote to you and gave you my assessment and it was a super one. I suggest you look back and find it;
August 25, 2025
Unprompted review
Reply from MutualArt
Hi Clement,
Thank you for the 5 stars and for sharing your feedback with our support team. We truly appreciate it and hope you continue enjoying MutualArt!
Best regards,
The MutualArt Team
Easy efficient site to work with from…
Easy efficient site to work with from all devices
August 26, 2025
Unprompted review
Reply from MutualArt
Hello,
Thank you for your 5-star review! We’re glad to hear you find our site easy and efficient to use across all devices. We truly appreciate your support!
Best regards,
The MutualArt Team
Do not use this website Dangerous
Took out their cheap monthly option. Then wentbto upgrade to Premium Monthly and it automatically upgraded to an expensive yearly option. Cancellation Policy is hard to find and no clear hyperlink to it. I am old and vulnerable. Shame on you Mutual Art. Seriously considering reporting you to UK Trading Standards.
August 20, 2025
Unprompted review
Reply from MutualArt
Dear Elain,
Thank you for your feedback. We are sorry to hear about your frustration and want to reassure you that our website is safe and secure. Our billing process follows standard practices, and our Terms and Conditions, including cancellation policies, are displayed in several places: on the payment page, the upgrade page, and at the bottom of every page on the site.
Our records show that the additional charges resulted from multiple attempts to change your plan without waiting for a resolution from our support team, rather than from any misleading aspects of the site or automatic upgrades.
We take your concerns seriously, but we want to emphasize that our website is not dangerous. To avoid accidental charges in the future, we encourage all users to reach out to our support team with any questions and wait for a resolution before making further plan changes.
At this time, our support team has already addressed your concerns and issued a full refund. Please don’t hesitate to contact us if you have any further questions or need additional assistance.
Best regards,
The MutualArt Team
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