mybouncehouseforsale.com 

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Rated 5 out of 5 stars

Scam. Don’t purchase from here because you will not get your item. Ryan is a liar and a thief. And now all of his accounts have been deleted or are unavailable. POS

Rated 1 out of 5 stars

This "company" is Ryan Garrido living in his mothers basement in Locust Grove Virginia stealing money from everybody who places an "order". I ordered a hot tub in July of 23. Nothing but delays, alw... See more

Rated 1 out of 5 stars

BEWARE! I ordered a product six months ago. After being told it was on backorder and requesting a refund, I have followed up five times by email, once by chat, and three attempts by phone (all going t... See more

Rated 1 out of 5 stars

If there was a zero star rate I'd give! The customer service is horrible! Ordered a product over 2 months ago still not received. Try to speak to a human and no one calls you back even when you specif... See more

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Rated 1 out of 5 stars

Not good at all

Not good at all. Ordered in early May and they wanted me to wait until sometime in July. Cancelled the order. Apparently they refunded the $$$ but we'll see when the Visa bill comes. 🤬

June 2, 2022
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Reply from mybouncehouseforsale.com

Good Afternoon Char- We are sorry that you left a negative review- Yes- your item was delayed from the manufacturer due to the current shipping climate- Unfortunately- delays can be quite common post covid and with the current shipping climate around the world- Thank you for your understanding-

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Rated 1 out of 5 stars

I would give the seller zero stars if I…

Customer service sucks and seller was not true to his word regarding issuing me a refund.

I would give the seller zero stars if I could. To the seller, Ryan, I say to him, “Failing to keep your word is not good for your business. You are not only breaking your own agreement/policy, you are misleading your customers.” He approved my refund, agreed to issue me a refund within 5 business days, and then went back on his word. I’ve communicated with him via email several times, each time with an excuse. Not cool, man!

May 27, 2022
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Reply from mybouncehouseforsale.com

Good Afternoon- We followed through on this for you- Please update your feedback if you can- This was a technical error that was resolved-

Rated 5 out of 5 stars

I ordered a six person Gray hot tub installed it and it had a leak and hot tub so I had to tell them and send some pictures and within about 2 weeks they sent me a replacement which was good so if I n

I ordered a six-person Gray hot tub and install it and it had a leak in it so I called the company and sent pictures and within a couple of weeks they replaced the hot tub so I'm satisfied and if I need anything else from them I'll certainly give him a call an order thanks so much

May 24, 2022
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Reply from mybouncehouseforsale.com

Thank You!

Rated 2 out of 5 stars

Tarp tears easily pipes aren’t that…

Tarp tears easily pipes aren’t that sturdy. Tarp tore in multiple spots 1st and 2nd time used. Other than that super easy to set up

May 23, 2022
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Reply from mybouncehouseforsale.com

We offer warranty and claims- Please reach out for any further help!

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Rated 1 out of 5 stars

I tried to exchange a defective…

I tried to exchange a defective product.
Turned out that is impossible!

April 29, 2022
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Reply from mybouncehouseforsale.com

Good Afternoon Aldona- We indeed accepted your return and refunded your purchase price- Please update your feedback and let us know if there is anything else we can do to assist you- We are available 24/7 via chat/phone support-

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Rated 5 out of 5 stars

Fast shipping

Fast shipping, Everything was exactly as stated. Was soaking in new hot tub
the same evening.

April 27, 2022
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Reply from mybouncehouseforsale.com

Thank You!

Rated 1 out of 5 stars

Item Return

I returned my item a month ago and I still haven’t received my refund. I called and sent Ryan text messages after text messages. The service here is a kick in the butt and I will never order anything else from you all and I will never refer anyone to you all. BAD COMPANY/BAD BUSINESS!!!!!

April 7, 2022
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Reply from mybouncehouseforsale.com

Good Afternoon Sandra- Your entire refund was processed and you were able to keep your HOT item- Please update your feedback considering the correct information if you are able- We would sincerely appreciate it-

Rated 5 out of 5 stars

We love our hot tub!

We love our hot tub!! Wish we wouldn't found your sight sooner! Great quality for a great cost!

March 29, 2022
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Reply from mybouncehouseforsale.com

Thank You!

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Rated 1 out of 5 stars

I’ve hesitated to write this review….

I’ve hesitated to write this review….
I’ve hesitated to write this review in hopes that Ryan at my bounce house would respond to my issue. Since it’s been over two weeks I’ve decided to let others know. I purchased a complete carport canopy from Walmart.com and it turns out they sold it on behalf of my bounce house. I only received the sidewalls for a carport canopy. Trying to resolve the issue with my bounce house I was told I would have to pay for return shipping and a restocking fee. Plus they will not send me the complete carport canopy I ordered. My bounce house will not respond to my repeated emails or request. If you plan on doing business with this company beware or the poor customer service you may receive and their questionable business practices.

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Reply from My Bounce House For Sale
Updated 6 hours ago
Good Afternoon Tim-After multiple emails back and forth we figured out what happened- The item that Tim purchased on the website was on one of our third party seller websites- The information was not displaying correctly and this was NOT the item that he purchased- It was technical error which we promptly corrected and 100% refunded as soon as it was discovered. Additionally- we allowed him to keep the incorrect item he was delivered as our apology for the issue.
My update…. This is complete BS… they Mybouncehouse just responded to my review 6 hours ago today… 5 months later… WOW… should be all you need to know about this company. Buyer beware. Let’s Go Mybouncehouse.com !!!!

February 10, 2022
Unprompted review
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Reply from mybouncehouseforsale.com

Tim- I once again apologize for your confusion- We originally reached out to at the time of your original issue- August 31st- We followed up AGAIN 6 hours ago to see if we could do anything to help you with your situation- As per our conversation previously- by your quote "As I read your message it is clear to me that you and your company assume no responsibility in this matter. All correspondence has been sent to the Walmart Corp Office Claims Management Division. Thank you for providing your contact information"

Because you stated this- I was under the assumption that you fully understood the situation- we do not carry the product you purchased- we refunded your original order- and please feel free again to keep our HOT item that was sent to you as our way of an apology- Thank you again and please have a great day.

Rated 1 out of 5 stars

WAS NOT HAPPY WITH THE PRODUCT

WAS NOT HAPPY WITH THE PRODUCT. I NEVER USED IT AND IT IS IN MY GARAGE, I CONTACT YOUR BUSINESS AS SOON AS I RECEIVED THE FIRST BOX AND ASKED FOR A REFUND, CUSTOMER SERVICE SAID THEY COULD NOT HELP ME AND I NEEDED TO EMAIL I BELIEVE HIS NAME IS RAY. I DID SO BUT NEVER RECEIVED A RESPONSE.
I WILL HAVE TO LOOK INTO WHAT RECOURSE I HAVE.

December 27, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Terri- I apologize you had this experience- Your order was placed on 11/26 (Friday)- We shipped out your HOT item on 11/29 (Monday)-
You emailed us on 12/3 asking a few questions- to which we responded thoroughly and accurately- in which we accepted your return request and advised of the 5% restocking fee - At this point- we never heard any further response- Once again- I apologize for your feelings in regard to this product and please reach out to us if there is anything else that we can do to help you!

Rated 1 out of 5 stars

Scalping from Walmart.

Scalping from Walmart.
14.88 inflatables at Walmart price from them 140.00 to 160.00.
Ripping people off.
Buyer beware.

December 15, 2021
Unprompted review
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Reply from mybouncehouseforsale.com

Good Afternoon Diane- I apologize about your experience- Our HOT items are definitely not from Wal Mart and definitely do not cost 14.88 as per your assumption. Your HOT item is a Gemmy Inflatable which are the highest and most recognized air blown yard inflatables on the market- Additionally- we are here to help- In the future- if you have any concerns- please reach out to us within 30 days of your purchase and we are happy to help you!

Rated 1 out of 5 stars

Missing pieces

Missing pieces, boxes torn . Didn’t come when promised. Would not buy from them again

December 5, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Debra! I sincerely apologize for your experience- Your original order was placed on 11/12 (Friday) - your HOT item was shipped out via Freight 11/15 (Monday) - and arrived on 11/29 due to shipping delays with the Freight compay. We shipped the item out as per our guidelines of 1 business day- I do apologize for the issues with the delayed shipping- Additionally- some of the poles in your box had been broken while delivery- at this time- we immediately offered to send out the replacement items which you denied due to stating your event had already past and you would like a refund- to which we approved and advised of the return policy and restocking fee- There was no further response after that time- Once again- I apologize sincerely for this issue and we are here to help you with any further needs- Thank you for choosing My Bounce House For Sale!

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Rated 3 out of 5 stars

Communication was excellent until I…

Communication was excellent until I asked an uncomfortable question and then things went silent for an extended period. I was disappointed to learn, only after arrival of my order, that there is a 20% restocking fee and I'm responsible for return shipping. That should be posted on the website.

November 18, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Harold- i apologize for the issue with your HOT item- Your order was placed on 10/04- At that time- It was on Preorder until 10/30- It was shipped a bit early on 10/25 and arrived on 11/4. On 11/5- You called and inquired for a refund- At which point- we accepted your return and advised of the restocking fee- which is shown on our website clearly under the "Shipping and Returns" tab- Once again- I apologize for your issue and please keep us in mind for future business! Thank you and have a great day!

Rated 5 out of 5 stars

Birthday gift to our son in Texas.

A birthday gift to our son in Texas was sent promptly and arrived on time. The gift was well received and used for Halloween. Everyone loved the Devil Minnon especially our grandson who had to make sure he was okay before going to bed every night.

November 14, 2021
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Reply from mybouncehouseforsale.com

Thank you Susan!

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