mybouncehouseforsale.com 

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Rated 5 out of 5 stars

Scam. Don’t purchase from here because you will not get your item. Ryan is a liar and a thief. And now all of his accounts have been deleted or are unavailable. POS

Rated 1 out of 5 stars

This "company" is Ryan Garrido living in his mothers basement in Locust Grove Virginia stealing money from everybody who places an "order". I ordered a hot tub in July of 23. Nothing but delays, alw... See more

Rated 1 out of 5 stars

BEWARE! I ordered a product six months ago. After being told it was on backorder and requesting a refund, I have followed up five times by email, once by chat, and three attempts by phone (all going t... See more

Rated 1 out of 5 stars

If there was a zero star rate I'd give! The customer service is horrible! Ordered a product over 2 months ago still not received. Try to speak to a human and no one calls you back even when you specif... See more

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Rated 1 out of 5 stars

Just opened this up this morning to use…

Just opened this up this morning to use for my granddaughters open house. There is a hole in the top by the peak. And the rope that was sent for tie down is no bigger than shoe lace.

June 26, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Margie- We have already sent out your replacement item immediately after you emailed us regarding the issue with your roof- Our claim process is quick, efficient, and specific- You send us your order #, a description of the issue, photos, and we process this immediately on your behalf! At this time- we are able to send out the replacement item within 24-48 hours! In this case- You emailed us the information required on July 3rd and we were able to send out the replacement part on July 6th- Please let us know if you need any further assistance- We are here to help 24/7 at 877-268-6232 - Thank you!

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Rated 1 out of 5 stars

We had a big item on order and was…

We had a big item on order and was promised a delivery time, I made sure the time was guaranteed because we know how the shipping has been lately.
It was way past the promised date so our need for the item was not needed and we canceled the order.
Weeks later it shows up and stick in the center of my garage that I now can't park my cars in.
The company won't respond to picking up the item as a return.
Please stay away from this company, it's all about money to them only!

June 20, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon David-
Thank you for your review-
Your order was placed on May 19th- At this time- your HOT item was on back order for 3 weeks- Once it came into stock- It was sent out immediately- arriving on June 10th- You contacted us stating that you would like the order to be canceled- At that point- we had already shipped out your HOT item- We advised you that we can accept your return and it was approved- Which you can send back and we will refund minus the restocking fee- At this point- you declined and decided to keep your HOT item- I apologize for the issue and we are here to help- Please let us know if you've got any further questions or anything that we can help you with- Thank you! We are available 24/7 to support you 877-268-6232

Rated 5 out of 5 stars

I am happy with the product and would recommend to others.

Bounce house water slide was shipped in new condition with no damage during shipping. It has seen regular use for kid's birthday parties and is a real hit. The bounce house seems ruggedly constructed with good materials, and seems like it will last for a reasonably long time.
I am happy with the product and would recommend it to others.

June 17, 2021
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Reply from mybouncehouseforsale.com

Thank You Dennis!

Rated 4 out of 5 stars

The water slide is very good quality…

The water slide is very good quality but the water hoses are cheaply made. I hade to go to hardware store and buy hose clamps to keep the fittings from blowing apart and some ball valves to So we could adjust the water flow for the upper sprayers because they just sprayed out over the side of the slide. I wish it had a pump to recycle the water. A ton of water is need to keep it going

June 7, 2021
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Reply from mybouncehouseforsale.com

Thank You Michael!

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Rated 4 out of 5 stars

Fun for the summer

The experience with my bounce house for sale was wonderful. Quick delivery. I love the bounce house and slide my daughter does too. I took a star away because although I love the tunnel feature and so does my daughter. There is no safety with the large opening there. It's not a very large bounce house (perfect size for our yard though) so I'm worried about her falling out. I've placed a pool float on the ground to help ease my mommy mind.

June 6, 2021
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Reply from mybouncehouseforsale.com

Thank You Sarah!

Rated 2 out of 5 stars

Where is the bounce house I paid for

Bounce house was supposed to be at my house by this Friday I still have not received it. Not shipped yet. Still waiting.

June 5, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Crystal- You purchased your HOT item on May 26th- then shipped out after 1-2 processing on May 28th- It was delivered via Fedex 3-5 day shipping to you and was received on June 6th- At this time- your HOT item with 100 FREE PITBALLS has been received - Please let us know if you've got any further questions- we are here to help 24/7 at 877-268-6232 - Thank you and have a great day!

Rated 5 out of 5 stars

Customer Service was amazing

We had an issue with the purchased item being out of stock. Customer service reached out and helped with suggestions to replace the out of stock one. Super helpful and supportive. We even got an extra gift of balls for the problem! Appreciate the support.

June 3, 2021
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Reply from mybouncehouseforsale.com

Thank you Lillian!

Rated 1 out of 5 stars

Poor customer service

No communication from this company ...I have called and emailed with no reply over a order that I received that is mis leading on there website!

May 25, 2021
Unprompted review
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Reply from mybouncehouseforsale.com

Good Afternoon Vanessa- Your HOT item is lead Free, Fire Retardant heavy duty commercial grade18 oz PVC vinyl. It is double stitched by heavy duty extra strength nylon thread with Polypropylene and Nylon reinforced webbing at all stress points. Simply put- It's STRONG!

Additionally- we accepted your return and advised that you are able to return your HOT item - once received- we would refund you immediately minus the restocking fee- At this point- we have not received any further communication- Please contact us back if you have any questions or if there is anyway that we can help you-

Additionally- Please accept 5% off your next order with coupon code "SUMMER2021" on your next order-

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Rated 5 out of 5 stars

Quality Communication & Customer Service

I had a great experience ordering a portable hot tub through mybouncehouseforsale.com. They had good communication and an emphasis on customer service. And when my hot tub stopped working after 5 months, I just sent them an email with a photo and they processed a claim on my behalf and had a new one, with tracking information, sent from the manufacturer in less than 2 weeks. I was impressed.

May 18, 2021
Unprompted review
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Reply from mybouncehouseforsale.com

Thank you Lexin!

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Rated 5 out of 5 stars

Great customer service

Although the wait was very long and I appreciated the prompt response to my questions So it did not stress me out at all because I knew it was on hold and about when it would be delivered and I’m very pleased with the product it was as advertised

May 6, 2021
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Reply from mybouncehouseforsale.com

Thank You Joyce!

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Rated 5 out of 5 stars

I ordered my 1st Bounce House through…

I ordered my 1st Bounce House through them and it wasn't a disappointment. It was delivered when I was told it would be. Everything was in great condition and new, one week later I purchased my 2nd Bounce House with them. I can't wait for my 3rd!

May 3, 2021
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Reply from mybouncehouseforsale.com

Thank You Sean!

Rated 1 out of 5 stars

Product did not hold up during a breeze…

Product did not hold up during a breeze day.
Many of the support poles/joints broke when a gust of wind came through, thereby ripping the fabric in many places.

April 30, 2021
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Reply from mybouncehouseforsale.com

Good Afternoon Vernell! I sincerely apologize for your concerns with your HOT item- As your specific HOT item is made to be able to put up and be taken down at night- It is not unfortunately covered by high winds- In the the future- please notify us of any concerns and we will do our best to get you sorted with a discount for your issues regarding your HOT item- Additionally- please reach out and we can get a discounted price quote on the replacement parts required- We are happy to do it for you at cost due to our desire to help you! Please reach out to us at ryan@mybouncehouseforsale.com - Thank you and have a great day!

Rated 5 out of 5 stars

Great customer service

Great customer service! And the see saw has provided a ton of amusement for my kids already. Well made & only took my husband about 30 mins to assemble. We would definitely buy from this company again.

April 30, 2021
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Reply from mybouncehouseforsale.com

Thank you Shanda!

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