myCaseCoversReviews 

84
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The quality of product is excellent the service is outstanding , they are helpful, respectful and very quick to respond to emails. Look no further this is a company you can trust and you will be very... See more

Company replied

Rated 5 out of 5 stars

Dealing with My Case Covers was a refreshing experience. I ordered the wrong size initially - entirely my own fault - but it was not a problem for My Case Covers. The exchange for the right size went... See more

Company replied

Rated 3 out of 5 stars

Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscre... See more

Company replied

Rated 5 out of 5 stars

I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... See more

Company replied

Company details

  1. Cell Phone Accessory Store

Written by the company

Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(84)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service

Initially the phone case was damaged during the delivery process, but the company was great at resolving this issue and sending out a new case promptly. Fantastic service during this and a quality product.

April 29, 2025
Unprompted review
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Reply from myCaseCovers

Thank you for your kind feedback, Matt. Glad to hear that the issue was resolved promptly. We appreciate your support and are happy to hear you're pleased with the product and service.

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Rated 5 out of 5 stars

My package got lost by AusPost and…

My package got lost by AusPost and mycasecovers sent me a new one for free with express shipping. Thank you so much Joanne :)

April 14, 2025
Unprompted review
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Reply from myCaseCovers

Thank you for your kind review, Severn. We're glad we could help get a replacement to you quickly. We'll be sure to pass your thanks along to Joanne!

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. Two faulty cases sent, bad quality. No chance of refund as apparently I had passed the 3 month qualify (even though the second case I was given was faulty too).

March 3, 2025
Unprompted review
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Reply from myCaseCovers

Really sorry to hear about your experience! That’s definitely not what we want for our customers. Please share your order number with our support team (https://mycasecovers.com.au/contact-us/), and we’ll sort this out as best we can. Looking forward to hearing from you!

Rated 5 out of 5 stars

Joanne was extremely helpful and efficient!

We received the wrong case but Joanne was quick and helpful with sending the new case. Joanne followed up on several occasions to ensure we were satisfied with the case.
I would highly recommend my case covers to anyone looking for a new case.
Excellent customer service!

March 13, 2025
Unprompted review
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Reply from myCaseCovers

Thank you for your feedback! We're glad Joanne could assist you in getting the correct case. We appreciate your recommendation and look forward to serving you again!

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Rated 5 out of 5 stars

Thank you thank you thank you

Thank you thank you thank you. 🥰

I received my phone cover today - Folio Case iPhone 13 Leather Wallet Cover Butterfly Apple iPhone13 - and it is perfect for my phone. The quality is 100%, the leather is soft, and the pattern on the cover suits my personality. I am in love with the colour.
I have in the past found on other brands that often the magnetic clasp is not very strong but the clasp on the cover I purchased is strong and sturdy. Means that the cover does not want to flip open easily.
I love the product so much that I have ordered another different case to have - because I can. ♥️
One happy customer. Thank you again.

February 18, 2025
Unprompted review
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Reply from myCaseCovers

Thank you so much for your amazing review, Berni! We're thrilled to hear that you love your new case and that it’s a perfect fit for your phone. We appreciate your support and thanks again for being a happy customer!

Rated 5 out of 5 stars

Amazing service

Amazing service. I ordered the wrong size iPad case and my case covers went above and beyond to sort out my mistake. Case is excellent quality. Highly recomend

February 13, 2025
Unprompted review
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Reply from myCaseCovers

Hi, Lisa! Thank you for your wonderful feedback and your kind words! We're so glad we could help sort things out for you. Enjoy your new case!

Rated 5 out of 5 stars

Ckd heaps of stores in Perth for the…

Ckd heaps of stores in Perth for the ipad cover I needed but to no avail.Went on line and found the exact one I needed at mycasecovers.Excellent price Free postage.Ordered and received in very short time.Can only praise this company and would give it a 10/10.wish more companies had this great service.

January 14, 2025
Unprompted review
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Reply from myCaseCovers

Thank you for the fantastic review, Brian! We're happy you found exactly what you needed with us. Glad we could provide great service and quick delivery. We appreciate your support!

Rated 5 out of 5 stars

Broken but Great Backup

The product was as advertised and process efficient. But it arrived worse for wear - smashed. Joanna immediately sent a replacement with a big fragile warning for our esteemed postal workers. Perfect result! Thank-you.

December 18, 2024
Unprompted review
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Reply from myCaseCovers

Thanks for your 5-star rating, Chris! We're glad we could quickly resolve the issue and get a replacement for you. We're delighted to hear everything worked out!

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Rated 5 out of 5 stars

I find the way to judge a company is…

I find the way to judge a company is the management of a problem. I made an error with my, new, postal address. Therefore the original order did not arrive. The company sorted the issue and sent a replacement. A generous act considering the fault did not rest with Mycasecovers. I will buy from them in future.

January 3, 2025
Unprompted review
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Reply from myCaseCovers

Hi Judith, Thank you for your fantastic feedback and kind words! We're glad we could help resolve the issue and appreciate your understanding. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent customer service, excellent product

Their customer service team went above and beyond to help me get the product that I ordered. Really great cases. I would buy from them every time.

January 8, 2025
Unprompted review
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Reply from myCaseCovers

Thanks for the fantastic review, Rachel! We're happy to hear you had a great experience and love the cases. We look forward to serving you again!

Rated 3 out of 5 stars

Arrived broken

Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscreen. Not impressed with the phone covers either. Definitely won't be using this company again. Edit, got a refund for damaged item.

January 8, 2025
Unprompted review
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Reply from myCaseCovers

Hi Max, Thank you for your feedback. We’re sorry to hear about your experience. As per our records, a shipping notification was sent on 1st Jan 2025, which might have landed in your spam or junk folder. We promptly responded to your concerns and offered a resolution, though we understand a replacement wasn’t your preferred option, the refund for the screen protector has been processed. We apologise that our service and products didn’t meet your expectations and sincerely appreciate your input to help us improve.

Rated 5 out of 5 stars

service and support

the service and support from Joanne was fantastic

December 16, 2024
Unprompted review
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Reply from myCaseCovers

Thanks so much for the awesome review, Chris! 😊It was our pleasure helping you out. If you ever need anything else, feel free to reach out anytime!

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Rated 5 out of 5 stars

Excellent customer service.

The customer service is exceptional. I needed to exchange the phone cover I purchased after I ordered the incorrect size. Many thanks to Joanne who was extremely helpful assisting me. I am very happy with my purchase. Highly recommend this business.

December 6, 2024
Unprompted review
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Reply from myCaseCovers

Thank you so much for your kind words and 5-star review, Helen! 🌟 We're thrilled to hear that you had a great experience with our customer service and Joanne was able to assist you with the exchange smoothly. It's wonderful to know you're happy with your phone cover, and we truly appreciate your recommendation. If you ever need anything else, we're here to help. Thanks again for your support!

Rated 5 out of 5 stars

My first order never arrived and these…

My first order never arrived and these guys sent new covers free of charge. Kudos to them!

October 16, 2024
Unprompted review
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Reply from myCaseCovers

Thanks so much for the 5-star review, Marie! It is great to hear our team could make it right and get those covers to you. If you ever need anything else, we're here to help. Cheers!

Rated 5 out of 5 stars

Samsung Galaxy S10 Case and Screen Cover

Purchased a phone case and protective screen cover for the Samsung Galaxy S10. The case fit perfectly and is in excellent condition. The protective screen cover did arrive in the mail shattered, however after contacting mycasecovers they responded very quickly and mailed a new one, free of charge. Mailing was also quick. I recommend. :)

October 10, 2024
Unprompted review
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Reply from myCaseCovers

Thank you for your fantastic review! We’re so glad the case fits perfectly and that you’re satisfied with it. We apologize for the initial issue with the screen cover, but we’re happy we could resolve it quickly. Your recommendation truly means a lot to us! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing myCaseCovers!

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my phone case, although I ordered the wrong one, the after sales service was amazing. A case officer was assigned and I wish to extend my thanks to Joanne. She provided friendly customer care and nothing was too much trouble. I was kept fully informed every step of the way. I'm thrilled with the phone case quality, the price and wonderful customer service which makes online shopping a breeze. Thank you Joanne and the amazing team at My Case Covers.

September 14, 2024
Unprompted review
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Reply from myCaseCovers

Thanks for the great review, Deb! We're happy to hear Joanne made the process smooth for you and that you love your new phone case. We'll make sure to share your kind words with her. Thanks for choosing myCaseCovers and we are always here if you need anything!

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Rated 5 out of 5 stars

Impressed

I purchased a cover for my iPhone and was impressed by the fast service, delivery and quality of my case.
The Folio Case For iPhone 12 Leather Case Cover Skin Apple iPhone12 6.1", looks stylish in brown and has secure slots for my cards.
While browsing the myCaseCovers web-site I noticed they have a range of products at competitive prices.
I will buy from this service again.

September 4, 2024
Unprompted review
myCaseCovers logo

Reply from myCaseCovers

Hi Alice! Thank you for your kind review! We’re glad to hear you’re enjoying your new Folio Case and that it’s meeting your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

Do not confuse myCaseCovers with Caseoz.

This is very confusing and somehow my review about Caseoz has gone to mycasecovers. My apologies and maybe I order the item I need from myCaseCovers as Caseoz never delivered after payment was made !! Not sure how this happen, I think it defaulted to myCaseCover when a review was requested. Could Caseoz be that evil ?

August 29, 2024
Unprompted review
myCaseCovers logo

Reply from myCaseCovers

2nd reply: Hi James. It seems that you are confused about the seller. We are from myCaseCovers, not Caseoz. We have never received your order.
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Hi James, Sorry to hear about the trouble you’ve had! We do send out an order confirmation email after placing the order. Upon checking our logs, we found one incomplete order under your name and the product is a glass protector for a mobile phone. But that order is not yet paid/completed yet.

If you are still keen, please go to our online store and place the order online. We are happy to help you with any issues during the process.

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my phone case, thanks to the amazing team, especially to Joanne. She was incredibly helpful and made sure I received the phone case. Communication was clear, and the delivery was prompt. I'm thrilled with the product and the top-notch service!

August 28, 2024
Unprompted review
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Reply from myCaseCovers

Hello, Lilian! Thank you for the 5-star rating! We’re glad to hear you had a great experience with us. Joanne is truly a gem in our team, and we’re lucky to have her! Enjoy your phone case, and we’re always here if you need anything else. Thank you for choosing myCaseCovers!

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