The quality of product is excellent the service is outstanding , they are helpful, respectful and very quick to respond to emails. Look no further this is a company you can trust and you will be very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealing with My Case Covers was a refreshing experience. I ordered the wrong size initially - entirely my own fault - but it was not a problem for My Case Covers. The exchange for the right size went... See more
Company replied
Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscre... See more
Company replied
I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... See more
Company replied
Company details
Written by the company
Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.
Contact info
7/3 Warrah Street, 2067, Chatswood, Australia
- support@mycasecovers.com.au
- mycasecovers.com.au
4.6
Excellent
84 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done guys
The first part of my experience was slightly irritating - it seemed to be taking a long time for my Ipad case to arrive and the only message was "it was shipped" by AusPost. When I reached out a replacement was immediately sent by express post - arrived the day after the original parcel. I expected to return the replacement but was offered it as a gift. Thanks guys
November 8, 2023
Unprompted review
Reply from myCaseCovers
Thank you for the 5-star, Ruth! We are glad that we managed to delight you with the standards of our services. Your feedback is highly appreciated. Please let us know if there is anything else we can improve in the future. Thank you for shopping with us, stay safe!
Advertisement
Excellent service.
Excellent service.
Item was exactly what I ordered.
Kept me informed all the way.
November 2, 2023
Unprompted review
Reply from myCaseCovers
Thank you so much for taking the time to leave us a 5-star review, Geoff! 😊 Very much appreciated!
Great prompt service
Great prompt service, Joanne was so helpful. Will be a returning customer.
October 30, 2023
Unprompted review
Reply from myCaseCovers
Thank you, Jennie! We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to improve, please let us know. Enjoy your day! 🙂
Really happy with the product
Really happy with the product. Works well and is of good quality.
Easy to use website and very helpful customer support from Joanne when I made an enquiry to understand how the shipping was going.
September 27, 2023
Unprompted review
Reply from myCaseCovers
Thank you, Marc! We appreciate your feedback and are delighted to know you're happy with our products and services. Your satisfaction is our top priority, and we look forward to serving you again soon. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.