First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... See more
Company replied
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See what reviewers are saying
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... See more
Company replied
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... See more
Company replied
Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have... See more
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Company details
Information provided by various external sources
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contact info
J & S House, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.2
Great
364 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Fox Bag
Hello Angelica,
Thanks for the amazing review, we are so glad you chose to shop with us!
Kind regards,
My Fox Bag.
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The parcel arrived very quickly as…
The parcel arrived very quickly as promised and packaging in good condition. It is Christmas pressie so expecting recipient to be very pleased with my gift.
November 18, 2022
Reply from My Fox Bag
Hello Glynis,
Thanks for the amazing words, we are over the moon that you loved our service.
Thanks,
My Fox Bag.
Still didn't get the package
Still didn't get the package, and get no information about it.
November 22, 2022
Reply from My Fox Bag
Hello,
After checking this order, I can see it was delivered a couple of days after.
We apologise for the delay, but unfortunately this is out of our hands. There is currently a backlog in the Royal Mail network - all services have been greatly affected, due to the ongoing strike action combined with the surge in parcel deliveries over the Black Friday and Christmas period.
Thanks
Fast shipping
Fast shipping, and great price. I was nervous to try a new store. But I am very happy I did and will shop here again.
November 7, 2022
Quick shipping to Chile. Highly recommended!
I bought a Fjallraven Kanken No. 2 Laptop backpack in all black. It took 2 weeks and a half to arrive to Chile (South America). Fast free shipping from the UK, excellent experience. I love my bag and I'd highly recommend buying from this store. Thank you!
November 2, 2022
Unprompted review
Reply from My Fox Bag
Hello Coni,
Thanks for the kind words, we truly appreciate it, we look forward to see you shopping with us next time :).
Thanks,
Team MFB x
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i was not satisfied with customer service
i was not satisfied with customer service. the replies came slowly and not helpful at all until i commented on social media about it
September 30, 2022
Reply from My Fox Bag
Hello,
I am truly sorry about this, we deal with a high volume of orders and messages on a daily basis and we cannot get right to them straight away.
We hope this does not affect your decision to shop with us in the future. We appreciate your business.
Thanks
Great value and great bag!!!
Great value and great bag. I was recommended this website by the fjallraven kanken store in Manchester as the bag I wanted was out of stock in store. I was so happy to get the bag I wanted and at a great price. Postage was on time and the customer service was excellent.
October 1, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
im glad i ran into myfoxbag when i was…
im glad i ran into myfoxbag when i was looking for a legit kanken online! it's such a good deal because i got it with such a big discount and the site also offers free shipping. it also only took 1 wk which was faster than i thought since it's free shipping and from the UK
September 29, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
easiest place to buy fjallraven
easiest place to buy fjallraven with many choices of colors, best price and kudos for free shipping around the world. thanks!
September 18, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
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Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
Excellent Experience!
- Bought the bags on the 19th August.
- Reached my mailbox in Singapore on the 31th August
- Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price is 30% off and free shipping. Will repurchase from myfoxbag again for these reasons.
- Take note: Item came without fjallraven box packaging. All 2 bags and shoulder pads are bubble wrapped before the standard delivery black plastic packaging.
August 30, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
Great service.
Purchased as gifts, but quality known. Prompt delivery in secure packaging.
September 7, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
Product is legit.fast shipping
September 5, 2022
Reply from My Fox Bag
Hi,
We're really pleased to hear you're so happy with your purchase and the service provided!
Thank you for taking the time to leave this excellent review.
MFB
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Reply from My Fox Bag
Hi Sophie,
We're really pleased to hear you're so happy with your purchase and the service provided! Thank you for taking the time to leave this excellent review.
MFB
Overall great product
Overall great product. The Customer Service Agent in Messenger was very helpful in providing clarification. It was great to be able to get this high-quality product at a discount also. The product took 3 weeks to arrive in the Philippines, but I'm not complaining because it was free shipping due to the promo at that time.
August 17, 2022
Reply from My Fox Bag
Hello,
Thanks so much for the lovely words, we will pass your kind words to the Customer Service team!
Very difficult to return items
Very difficult to return items. Small time frame to return and even when I tried to sort a credit receipt, could not find a link anywhere to do this
August 13, 2022
Reply from My Fox Bag
Hi Libby,
Thanks for your feedback. We will take this on board for next time. For all return information on our website, please visit the link below:
https://www.myfoxbag.com/pages/returns
Fast delivery and very secure transaction
Very fast delivery considering it came from England to Philippines. It reached my daughter’s 1st day of school in time. Packaging is secured and intact and the product is in a very good condition. Will definitely buy again.
August 11, 2022
Reply from My Fox Bag
Hi Trixie,
We are so glad it reached you quickly for your daughter's first day of school, she is going to be very popular with her cool bag!
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Happy with what I purchased
Happy with what I purchased. All items that I ordered are in good packaging. Good price too. Thanks.
August 11, 2022
Reply from My Fox Bag
Hello Jogi,
Thanks for the kind review, we appreciate it!
Reply from My Fox Bag
Hi Stef,
Excellent choice with the embroidered Kanken! thanks for shopping with us.
GREAT!!
it was really quick! even the delivery only took a week even tho im living across the globe! love it!
August 8, 2022
Reply from My Fox Bag
Hey Didi,
Thanks for the kind words, we are so happy it reached you quickly!!
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