Mytaxi 

This company is literally a joke. The app is awful and badly designed. The availability of taxis is almost non existent. Drivers cancel trips for no reason. The whole thing is truly disgusting.

It seemed ok at the beginning. MyTaxi stop working suddenly with a white screen at starting the mobile app. I went to web app and it came with a simple error message. It was hopeless! I had email them several times with no reply at all. All trips I took were more than the high end of estimation.

19 eur fare estimate for a 20 min drive, driver demanded 110 eur! Threatened to steal my baggage. Settled with 70 eur. No support from mytaxi.

Booked twice and was disappointed both times. Once was for friends leaving a week earlier than we were and despite having booked 24 hours ahead, the taxi canceled at the last minute, the morning of pick-up. They ordered another that arrived later which was cutting it close time-wise but did get there so I thought it was a one off situation. Decided to give it another shot the next week when we were leaving to go to the airport, again, booked 24 hours ahead, got confirmation of the driver, but driver got lost (really, in this day of GPS???) so was canceled last minute and no other taxi available (early Saturday morning) We had to lug our suitcases all the way to the train station where we rode to the city center and flagged a taxi then. Deleted this worthless app, never again. This was in Spain.

If there were an option for zero stars, I would use it. Booked two taxis on 7/06/18 in London; a 5:00 pickup from Southwark and drop off at Gatwick South for my son. Received a confirmation on 7/05/18 at time of scheduling. Did same for my wife and I for noon pickup in Southwark for drop off at Heathrow and received confirmation at time of scheduling on 7/05/18. In both cases, taxis were no shows. In my opinion, the drivers don’t want to honor the fixed fees and will confirm booking but will only honor it if they have no other possible fares. Very disappointed. In April of 2017, we had a great experience with the app. The driver showed up on time and honored the fixed fare.
However, after this recent experience, I will never use it again.

DON'T EVER USE MYTAXI LONDON ... they rip you off!!! I booked a taxi and the return online and opted to pay cash to the driver on the day. I was then sent a link to pay a deposit, which I did, and then had to constantly call them for confirmation of the taxi bookings and each time was put on hold for 20 mins plus. When I eventually received the confirmations for the bookings the amount to be paid cash to the driver had not been reduced by the amount had I paid as the deposit. I rang and asked for revised confirmations to take the deposit into account and was told I would receive them by e-mail and, when I did, the cash amounts added up to more than i was originally quoted with the deposit paid. I decided to call and cancel the booking and the person on the phone kept saying to me "No, you don't need to cancel ... why do you want to cancel!" and I had to keep repeating over and over that I wanted to cancel and asked for e-mail confirmation that the taxi booking had been cancelled and that my deposit would be refunded. I was told that I need to send an e-mail to cancel, which I did and still did not receive confirmation of cancellation.I rang 2 days later to ask why I had not received confirmation of the cancellation and was told that the taxis had not been cancelled and that I do not need to cancel them!!!! I repeated AGAIN that I had already cancelled, by e-mail and telephone, and wanted e-mail confirmation of the cancellation and my deposit to be refunded. I rang again a few days later as .... still no cancellation e-mail or refund notification ... and was asked again to send an e-mail to cancel the booking!!! I rang again today and demanded that my deposit be refunded and that I would stay on the phone (which they made me do for 45 minutes on hold) until I received an e-mail of the refund transaction. He then came back on the phone and said that I should have received an e-mail of the refund transaction, which I had but only for £34.00 (I had paid £50.15). When I asked why he said the booking fee had been deducted?!?! I then said that I had had enough of this .... and if I didn't have the balance refunded immediately I would report them. After another 20 minutes on the phone I then received another confirmation for the remainder of the deposit. Will not know for a couple of days if the money actually hits my account but if not, I will be reporting them. Moral of this story is ... save your money and time and DO NOT USE MYTAXI BOOKING SERVICES ONLINE OR THE APP !!!!

My taxi is new to Manchester so I decidedly to give it a go as Uber’s fares have risen slightly. I was given a £15 promo code for a reduction off my first taxi ride. Then when the journey ended I was charged the whole amount and my promo
Code has suddenly dissapeard!!!
On the app it says the £15 will be automatically deducted from your first ride when you pay by card. After emailing them to complain and ask why I’ve been charged the full amount there has been no response 3 days later! If i Knew id be charged the full amount I would have opted to get the train for such a long journey!
Why make promo codes for them to fail and not respond to your customers ???
Also I find the app very basic and not user friendly or helpful in the slightest. When you have a problem with uber the situation is dealt with straight away.
Will not be using again.

Hello, I would like to share our unpleasant experience on June 21, 2018 with the driver of the taxi with the license plate F8930, Zafar & Zafar. Very unprofessional driver. As he was driving us a 1 km distance from Frankfurt airport to our Moxy hotel, he suddenly asked, "Do you have 10 euros"? No meter, no law. We were stunned by such a question, but did produce 10 euro. But we were dismayed even more when he stopped a block away from our hotel mumbling something about construction, told us to get out, put our suitcase and our bag on the ground and very quickly drove away. We had to climb over thick prickly bushes with our heavy suitcase and walk the remaining distance in an unfamiliar city at midnight. Wow!

They have the worst customer service for their online booking.

Was charged 90zl (20€) to drive 7km!! When I complained and called the hotel manager I was eventually given back 5€ .... completely ripped off. This happened at krakow airport. BEWARE!!

The guy who should drive us around 2 km to the train station got a transient dementia and started driving around with no sense just to steal us.
I know this is one case but better to stay away of this guys

This is the most user unfriendly app, I have ever used. It was so frustrating to use, that I decided to check the reviews. After reading the reviews, I deleted the app.

Rip off! Quoted £7 But was actually charged £10.60 as they decided they deserved a tip in which I had no say in as they already processed payment. Gave them specific instructions where to pick me up which they ignored then the 2nd (and last) time they said I wasn't where I said I was!! Yes I was you stupid little man!!

They charged me twice for the trip - driver in cash, because the app failed to proceed payment, and than without notice app decided to try again.
Support is rude and wasn't eager to solve my issue.

Was charged €19.80 from city centre to knocknacarra what a joke. He probably needed the price of cigarettes. They also take you the long way. This is the last my taxi i will get they are rubbish go back to the drawing board and start again. Soon they will be charging for conversation. If i keep paying that price it will be my taxi.

I was given a lower quote than Uber but was charged TRIPLE than the quote!!! I fell for it once. I gave them a second chance and when the driver started the meter at €10 and my quote was €8 I just got out the taxi and walked away....SCAM SCAM SCAM

NEVER EVER USE MY TAXI!!!!

Stay with Uber...they have Mercedes Benz!!!

We decided to use Mytaxi on a 4 day trip to Barcelona and it was one of the worst services and scams I have ever seen. As a UK resident we are used to Ubers which is very reliable but were on the impression Uber had been banned in Spain. On the Mytaxi app, when you order a mytaxi, it will give you a price range, in our case 11-13 euros but when we order this taxi the trip would come to 34 euros. This happened to use on four occassion. What reason is there for the price to run x3 of the price giving!? Absolutely none. Such a horrible way to treat and exploit tourist. On our second day we decided to try Uber and to our amazement it was working! and the price was exactly what we ordered! I would highly recommend you just use Uber. As the service in Barcelona was second to none, the drivers turned up in suits, go out of the taxi to open the doors for us for the exact price. The uber service is better in barcelona than it is in the UK so I would highly recommend Uber over Mytaxi any and every single day

The worst taxi service I have come across. The charges are highest /non transparent among all London taxies and customer service is non-existent. My wife travelled from Victoria station to Gillingham Kent, about a month back, and she was charged £173, while a normal uber or any other taxi would charge around £70 for this distance. The driver's attitude was very rude and threatening when we politely enquired about the fare as he said he is calling the police. Clearly mytaxi employs very rough drivers. I will try to write about them to London authorities as I have written to their customer service with no response so far.

Biggest waste of time. I ordered a taxi and when we were due to be picked up the app tells me all taxis are busy. 45 minutes later still no taxi so I had to find an alternative. I'll never be using it again.

Good service, I have used a lot over the last 6 months.