Mytaxi 

Called for taxi three times...all three of the drivers cancelled. Not a great feeling when your in an unfamiliar country.

INEXCUSABLE CUSTOMER SERVICE: Got ripped off by a taxi driver in Barcelona ordered through MyTaxi App.

The following day, when I sent an inquiry to MyTaxi with all details of the matter, they didn't reply until 3 WEEKS LATER, and what's worse: with ZERO affirmative action in terms of response.

This company has a non-existent approach to customer problems, and thus a LOUSY resolution service.

Hence I would warn everyone DO NOT trust them with your credit card, and if you are a single female, BE CAREFUL as they aren't going to protect you from dodgy taxi drivers.

For a relatively well-known App in the taxi booking ecosystem, I cannot believe they are so useless in such matters - after all the entire customer journey is tracked in the digital domain, so it's easy to assess whether the customer has been ripped off or not.

Hence I warn everyone to stay away from Mytaxi, and it's not because I love their competitors, I simply believe that these companies MUST always watch over customer safety and user experience at all times.

Mytaxi are just a bunch of amateurs opportunistically entering a busy area for enterprise with no regard for customer care. Need I say more?

Drivers continuously cancel , unreliable, was much better when it was Hallo .

The actual charge was twice as much as the advertised/searches price. The price range indicated in the app was $15-18. I paid $28.

I prebooked a 6 seater taxi last saturday at 11.30am for collection 5.45pm for collection in Aviva stadium. Job was confirmed 10 minutes later. I checked the app at 5.30 to see driver was enroute. At 5.40 the driver cancelled the job, no phone call to warn us, we were left stranded and struggled to get another taxi within one hour. This service is a joke, and I will not use it again.

I do not recommend this company!!!!!!!I have ordered taxi ,got confirmation and taxi didn’t come!!!!!Anetta

I do NOT recommend this company. Be careful.

I took a travel with mytaxi app in Berlin. My app had a problem and suddenly I was logged out from my account and the travel was not showing there anymore. Therefore I had to pay the driver (17€) with cash and afterwards I saw that I was also charged through the app. Furthermore, besides having payed for this trip twice, my driver was very unprofessional. He was talking about unpleasant topics, of me being a beautiful women and saying sexual cliches of women coming from Brazil. I felt afraid, insecure and verbal arrested by this men. The company has not answered my e-mail and messages with my complaint and I did not get the reimburse so far. This is UNPROFESSIONAL.

I used the app to order the cab and on seeing it registered as arrived on my phone made my way out my front door. I spotted the driver had pulled in just a short way from my house. We are having bad snowfalls in Dublin today and with gloves on I couldn't access my phone to answer his call and as I was moving towards the car though it better to continue. Just before I reached the car he pulled away. I tried to get his attention and followed him down the road. He pulled in at a bus stop across the road as there were two people trying to flag a taxi. I managed to get to the car before they moved in it's direction and as I was about to get in I was ordered in an aggressive tone to get out. The driver then hurled a litany of verbal abuse about me not answering my phone even though this whole event took less than 2 minutes. He called me a dope. I was shocked and just walked away to find another taxi driver I expected would treat me with respect.

I have used the myTAxi app since it first began and have been very happy with the service in Berlin. This was my first time using the app outside of Germany. I booked a trip stating that I needed to go to the airport from my apartment in central Stockholm with 2 local pick up points along the way to the airport.

Half way through the trip with a driver called Nobel Khan, I had to cancel it due to the following reasons:
- verbal abuse (I would like to point out that I am a 46 year old woman and I was alone)
- harassment
- racial harassment
- the driver not knowing his way in a central area of Stockholm
- there not being enough room in the boot of the car for 2 normal sized suitcases and one carry on due to the fact that the boot was half full

I complained to Mytaxi and after some time received a reply saying they could offer a voucher in Stockholm (not outside of Stockholm- I dont live there) and could not refund the cost of the trip which is what I had asked for.

For those interested this is what happened in detail:

1) Luggage issues:
The boot of the car was half full with the driver's personal belongings
The driver told me it was my fault that I could not fit 2 normal sized travel suitcases and one carry on bag in his car although the booking was for the airport
I explained that his boot was half full of his personal belongings and that I have never had this problem before with a normal sized taxi
He repeated it was my fault and I should have organised a van
He packed my 2 suitcases into the car by putting one on the back seat, although he explained this was illegal to do so

2) Not knowing the city (the radius of this trip was all within inner city):
I asked to be driven to a dry cleaner 3 streets away so I could pick something up.
He said nothing and gave me his phone to find the street for him
I asked him if he knew the city, he said nothing
I gave him directions and he went in the opposite direction which meant we were stuck in one way streets heading in the wrong direction
With me giving directions he finally managed to get to the dry cleaner 3 streets away.

3) Not knowing the city, verbal abuse, racial harassment
I then asked to be taken to my husbands work at the Dramaten Theatre to pick him up. This building is about 5 streets away from the dry cleaners.
The driver didn't know where the Dramaten Theatre was although this is one of Stockholm's most important landmarks.
I directed him there and complained to him about what had happened so far in my journey with him. I did not raise my voice but I was firm.
The driver accused me two times of being a "crazy man" (I am actually female however I didn't bring this up). He pointed his finger at me and asked me where I am from. I answered I am from Australia. He told me that people don't speak like this in this country. Stockholm is actually my second home. He told me that people don't speak like they are from Sudan here in Sweden.

4) Not knowing the city and basic lack of human care
Again, we got lost and we were stuck in one way streets. When we finally arrived at the Dramaten I decided I could not stay in the taxi with this driver and cancelled the ongoing trip to the airport.
He took my luggage out of the car on the opposite side of the street to the entrance of the building and I was left with carrying my suitcase, my husband's suitcase and my carry on luggage to the theatre in the snow.

Wont ever be using the company again.

An absolutely dishonest company. I purchased a Groupon to use in London to go from Heathrow to my hotel, but the app had a problem and wouldn't allow me to enter the groupon code. They told me to just pay for it and they'd refund me the money and redeem the groupon. BUT when it came time for the refund they refused. I even have all the emails proving they said that.
How disgusting is that?

Wanted to take a sick child to the clinic. I saw only the cab leaving my house - apparently, it was 2 minutes after the time, so the driver left. When I called him, he said that I need to rebook the appointment. Of course for my health clinic visit, it was too late.

Frustrating for taxi Driver because every single idiot can give ratings either normal or abnornal but rating considers

I took a Taxi using the code gianluca.gua and I got a 10euro free ride on my first run. The code it's usable for everyone.
It was a very good service and it goes also from the airports of Fiumicino and Ciampino. Highly recommended.

Got charge 9euro for a taxi I didn't take 😤

Fraudulent company, steer well clear! I prebooked and prepaid a £20 journey for a business trip and when the driver turned up (15 minutes late) I was told I had to pay cash for a £14 fare. I disputed this politely and showed him the email with the prepayment and he denied that was anything to do with him, and also forced me to pay cash for the journey which he also refused to give a receipt for, repeatedly saying the email was my receipt. I kept saying the email was a receipt for a different payment, but he was aggressive and as I'm a young woman travelling alone in a city I didn't know, I had to get out of there sharpish because I was terrified he would kick off. I called the taxi company to politely say there has been a mistake, and after being hung up on once and fobbed off twice with an offer of a 'free ride next time', the man on the phone grudgingly agreed to refund me. He took my account information and this was a week ago now, with no refund in sight. He has also started to completely ignore my subsequent attempts at contact. They are a terrible, fraudulent company who intimidate female passengers and double charge you without a receipt, and the experience really shook me up about taking taxis alone even for business trips. I really really strongly recommend you avoid these scammers at all costs and protect yourselves, because not only was it fraud but it was a genuinely frightening experience.

Stay clear! I was forced to pay by cash by the taxi driver because I hadn't registered a payment method with the app prior to my first ride (user experience doesn't make it obvious at all). As I didn't have any cash the driver under-reported the fare on the app (£1 instead of the £16 fare) and pulled a small dodgy card reader from the front of the cab (not the usual one that is accessible from the back of the cab) and I was finally able to pay by card. There was tension in the cab because of this. Is this manœuvre to pay less tax? Contacted customer service (ref 847395) who didn't accept to refund my ride.

We were picked up at Patisserie Valerie on Brompton Rd. The driver was mentally unstable, talking to himself, saying he was having a bad day, forgetting to turn in the meter then yelling. I️ manage to calm him down by saying to just add on the extra charges. After driving for 20 min, we kept asking him where he was going. He refused to answer so we finally had to bang in his window. We asked him if he was going to Pelham hotel in which he screamed u said Langham. Proceeded to yell and abuse and we asked him to let us out. He initially refused and then relented. Stay away. Not worth I️t. Quite dangerous

Arrived at Munich airport and got a taxi to our hotel. Driver initially was helpful, put our bags in his boot. When he asked where we were going he was livid! Our hotel wasn’t far away which seemed to be the problem. He was unhelpful, angry that we didn’t know which street our Kings Hotel was on and when we arrived at the hotel he wouldn’t get our bags out of the boot. A thoroughly unpleasant journey

Awful experience using My Taxi.

Driver kicked us out the car- was very aggressive. He then stole a bag and the money from in the bag, £40.

Also had promo codes to use, the app let me order the cab and told me the money would be deducted. It then was not deducted and i was left with a bill to pay.

When i got in touch with the company on social media and email, i heard nothing back.

I am a regular user of Mytaxi and I am very unhappy with the service. I have always booked taxis several hours if not days in advance and yet am continuously let down by them. I work in Healthcare so use taxis to get to and from work. Like this morning, again I received a text 10 minutes before my shift started informing me of “no available drivers”. I would not recommend this company for those planning on arriving on time to your destination.