NFS Former Business 2012 

Taylor took care of my broken tilt mechanism and had it shipped to me right away. Thank you so much.

Friendly until theres an issue. They do not warn you while offering you to pay 40 dollars to have your chair embroidered absolutely voids the refund. Even after you apply the embroider it still states free 30 day returns.

Even talking with a rep about the placement and embroider, and how to return if any issue they did not specify the embroider voiding the entire return.

The chair is still in the mail but with them shipping it out a few hours after ordering, I had no chance to remove the embroider after reading deep into their return policy that embroider voids return.

If I am happy with the chair great. If not I will be fighting with my bank and paypal to return.

Received my chair and excitedly opened it and put it together. I noticed a couple issues with the seat bottom that was probably due to FedEx being so rough with it. I reached out to support and Taylor took care of me, getting replacement parts shipped the same day! At their price point, one would expect this level of customer service and Taylor definitely delivered. I would highly recommend NEEDforSEAT. Great quality chair and equally great customer service.

Customer service is wonderful. That's what got me to pick a Maxnomic over other brands. Very high quality chair, you won't be disappointed.

Buyer be Warned: Don't do business with this company. Their product isn't the quality that they advertise online, and they don't accept returns. Waste of money.

Seat arrived quickly, everything came with it, no damage. Customer service was amazing!

We ordered a NEEDforSEAT chair that turned out not to be a good fit. We contacted Blaine on their chat menu, and then Taylor. They were both extremely helpful in arranging for a return and replacement of the original chair. The replacement chair, a Leader in the Office Comfort category, is now on its way to us. We consider the NEEDforSEAT customer support to be outstanding!

I saw a livechat pop up out of nowhere while browsing offering to help me with whatever I needed help with by someone named Taylor (who is definitely not a guy. Her words.)
I hadn't even decided the chairs were worth it. I couldn't see the reason I would need one of these over any other standard chair around that I could buy for half the price. I was very wrong.

After asking a bunch of questions and stealing a good portion of her time, I found out that sitting cross-legged on the chair (criss-cross) would be more comfortable in an office-type chair (that has wonderful lumbar support) and could even get my gamer name embroided onto the chair!

The price tag is heavy for me to purchase it now, but I was assured that the Black Friday sales would ease that burden and now I find myself with a much more difficult decision:

What colour do I want it?

Worked with Taylor and she was very quick to diagnose the problem and get me a replacement for the defective part of my chair.

amazing customer service I've never had better they keep their word on warranties and respond immediately the chair is built like a brick shithouse no joke its the real deal I'm extremely happy with this company and how they operate it doesn't get better!

Had generic gaming chairs from best buy before I decided to try a DX Racer. Probably the worst decision I have made for gaming chairs. DX Racer's customer support and warranty are both garbage.
Shared my experience with NEEDforSEAT when I was inquiring about their warranty policy and they replied very quickly and assured me both their customer service and warranty is extended to Canada. Little over a year after I buy the Maxnomic chair goes by and there are some minor issues with my chair, contact their support (at 12 am) and I wake up the next morning to see they had replied at 5 am saying everything was covered and just needed to verify the address to ship the new part(s) to.

One of the easiest customer service/warranty experiences I have had to go through in a long time

I got my replacement parts easy!

I got a free chair, and I lost parts on shipment to my house. I got parts SUPER easy from support! Fast and simple within 2 hours after I submitted the report, I got what I needed

Customer service was extremely quick with response and very helpful!

I've only had my MAXNOMIC™ ERGOCEPTOR OFC 1 day, but it is awesome to have a chair that fits me!, I was using the edge of my bed as a chair so this is truly an upgrade. So far, I love everything thing about the chair, the ordering process was painless and easy, it was delivered quickly, all parts were present, I have found no defects, and the assembly was super easy.
Thank you Jimmy Star for a great product and helping me with my concerns about the chair!

I had a problem with my chair, and after a few tickets back and forth with Taylor, we found a solution for my leaning chair. I received a replacement cylinder (free of charge of course), and its been smooth and hassle free experience so far.

Customer service is top notch. Sure you can get a cheaper chair, but in my experience this company takes great care of its customers.

Purchased 2 chairs so far. Build quality and comfort have been great for the price. Customer service has also been excellent both times I have dealt with them (replacement for wear on arm wrests and return of duplicate chair sent by mistake). Taylor assisted me on both issues and was very helpful. Crazy fast response rate too... ticket submitted at 11:34:57 AM and customer service (Taylor) response at 11:44:35 AM on the same day!

I would definitely recommend (and have already) NeedforSeat chairs for their build quality and customer service.

I bought a Maxnomic office chair from another Marine going overseas. It's a great chair and I am glad I bought it from him. Today, I sat down and one of the legs on the base broke off. I called Need For Seat and Jacob made sure the part I ordered would fit. About 5 minutes after placing the order, I got a call from NeedForSeat customer support asking what happened with the base. They really took care of me and I am definitely glad I called. I can tell they take customer support and the whole customer experience very seriously.

Got a custom embroidered OSU chair, absolutely love it! So comfortable for sitting at a desk job 8+ hours a day.