Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Review summary
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What people talk about most
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Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
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The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
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NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Amazing server provider, if you're looking for a cheap yet reliable provider you're at the right place. I've been using netcup for over a 1.5 year now with millions of requests per month. 100% uptime.... See more
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I also use Hetzner and gotta say that Netcup has nothing to envy them for when it comes to servers. Prices are cheaper, servers are just as good or better, and overall I'm really happy with Net... See more
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the best infrastructure for the best prices. when every other company is trying to oversell services, netcup just gives you what a webhosting should be. the email service comes included with the web... See more
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I had a root server with Netcup and one day it simply went down due alleged "abuse". No prior warning, no way to convince i did not breal their ToS and days of downtime in my application. Never r... See more
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There's not much to say: it's a reliable service, they don't oversell their products (as other companies in the same industry do) and, above all, what stands out most, they have very good prices a... See more
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I can't find better VPS value than Netcup, especially for large Local Block Storage. The split between servercontrolpanel.de and customercontrolpanel.de can be a bit confusing sometimes ("where on e... See more
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’ve been using a Netcup root server for a while now, and I’m really impressed. The performance is excellent , my server runs fast and stable with no downtime so far. Setting everything up was stra... See more
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There's a lot of VPS companies out there. It's tempting to be jaded and think that they are all the same, except for price. Netcup has competitive prices and excellent customer service! Server was set... See more
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I've been using a servers with Netcup for a while now about 2 years, and it's been great. The pricing is reasonable, but the best part is that it has never gone down! That's why I stick with them—soli... See more
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The price of my hosting increased from €8.24 to €29.91 without any warning. There is no option in the control panel to delete the service or my account. It is unclear whether I need to contact s... See more
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I had previously tried managed VPS services from several well known providers, but I was not satisfied due to issues such as limited technical support. I decided to manage everything myself on a rel... See more
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Amazing prices on their VPS products! You can install your OS of choice easily (fedora server being mine) and I have had such a great experience with netcup compared to any other VPS Ihave (briefly) t... See more
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Everything is easy to set up, and very stable. Haven't had any issues so far. No slow-downs, no connectivity issues, no crashes. The customer control panel and server control panel in my opinion are w... See more
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I have been a customer for around 6–7 months and everything was smooth until this recent billing issue. I am a student and my financial situation does not allow me to pay incorrectly generate... See more
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The server speed is fast and the connection is stable. I have used the service for five months without any downtime, which demonstrates reliable quality. The pricing is also better than most other p... See more
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In a world where everyone is trying to nickle and dime you, netcup stand out above the crowd. Have been a customer since Sept and haven't had a single problem with my root server, or any of my domain... See more
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I am very much satisfied. Great value in less price. Server is fast, and dedicated. Plus they do not suspend service if payment gets delayed, I paid 25 days late and my service was never suspended.... See more
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I really like this service because it seems quite reliable. using Netcup for more than 6 months and nothing happened, no down-times, no server crashes nothing. It's dead simple and easy to setup as we... See more
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Netcup is the best VPS provider out there. I haven't had any problems using their support yet, so I can't say how fast and efficient they are. I hope I don't change my mind when I use their support, b... See more
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The best value for money VPS on the market. Did very extensive research and been using for almost 8 months now and have an entire fleet of VPS. Top notch experience. 100% recommended
Company replied
Been a customer of netcup for years. I've never been disappointed with them. If you are looking for a strong VPS (I am using an ARM one) I can recommend them wholeheartedly.
Company replied
Awesome Experience!! Super fast and easy setup, did not change the OS, connected using terminal and you are ready to go!!! using 5 servers with Netcup now - fast and cheap!!
Company replied
I have to say its always a pleasure dealing with Netcup their support is amazing and always nice to see their responses. Just very happy overall, would recommend them without any hesitation whatsoe... See more
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Never had any issues with their services. Pricing is good and performance is excellent. Lots of options for hosting locations which is nice too
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The best no-nonsense hosting service. I have over 10 servers and multiple domains from netcup and the uptime and quality of service has been great. 10/10 highly recommended.
Company replied
I have used many of the VPS providers however since using Netcup i would not look any where else. Great value options with good specifications that have performed faultlessly for the many years i ha... See more
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Simple and easy control panel, server works just fine with no issues and had no problems with delivery etc. to access it. Customer support can occasionally be unresponsive. I can recommend it from a h... See more
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I've been paying for a server for a couple of years now, and I'm very happy. There were no issues throughout the time I've been using the service. The price for what I get is good, and that's one of t... See more
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Worked with multiple cloud providers, nothing comes close to the performance per dollar value offered by NetCup! Thank you!
Company replied
I purchased a root server. Despite reinstalling it several times and trying various Linux distributions, it was inaccessible via SSH. Connecting through the terminal was also impossible. The... See more
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I like the domains and Vos hosting. But I'm not comfortable saying about the nirlan host because it only has 1 data base
Company replied
Very poor support. It took nearly a week to make a purchase as a company. Upon purchasing I had my server activated. However it has been over 2 days that I am unable to install Wordpress site, due... See more
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pretty easy panel, nice customer support. one issue i had was the unexpected suspension of my vps but that was my fault on my part so
Company replied
My experience with Netcup has been nothing short of excellent, particularly with their VPS services. The performance of their virtual private servers is outstanding—I've seen a significant incre... See more
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I would like to sincerely apologize to netcup. It was entirely my fault for failing to memorize every single line of their Terms of Service. I clearly forgot that in order to use netcup, one must... See more
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The servers provided have genuinely fast response time. Also the support team is very professional and kind. Thank you
Company replied
I am using my server normally. We are a startup with an official label. You suspended my server without any proof. It seems your system was not able to properly distinguish between actual issues a... See more
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Reliable, good support and good prices. I am using it for vServers, domains, e-mail and webserver hosting. Can only recommend.
Company replied
Good services, need more information about the costumer but its for security and the good its really cheap that the best
Company replied
Control panel can use some good UI, the features are really hard to find, but overall experience is good.
Company replied
More than 10 days ago I hired a root server with the order vz54321836 and apparently there was some error with the VAT, I sent them the data and I have written to them 5 or 6 times, but they do not re... See more
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I've been using netcup's VPS service for my projects and I must say I'm genuinely impressed with the quality and reliability they deliver. What stands out: Rock-solid uptime - My VPS has been... See more
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Ticket ID: NCSUP-808551 I am writing this to warn everyone because I feel cheated. Usually, with any hosting company, if you don't pay the first month's invoice, they give you a grace peri... See more
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Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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They are doing good work on support and product delivery
They refunded my cancelled order, looking forward to work with them further and I hope the experience will be smooth
February 1, 2026
Reply from netcup
Hello Vasilica Grama,
we appreciate you taking the time to leave some feedback and even editing your review after having a good experience with our support team.
It is great to hear that your refund has been processed according to your wishes and that your issue has been resolved to your satisfaction – we always strive to provide good solutions for our customers.
Thank you for your review!
Kind regards
Your netcup team
Reply from netcup
Hello Tianyou He,
we very much appreciate you taking the time to leave some feedback!
It is great to hear that you are not only happy with our services, but also with the support provided by our team – we'll do our best to make sure it stays that way.
Thank you so much for your review!
Kind regards
Your netcup team
You will lose everything
I had a root server with Netcup and one day it simply went down due alleged "abuse". No prior warning, no way to convince i did not breal their ToS and days of downtime in my application.
Never rely critical services in them, you can lose everything in any random day.
Other hosting providers will always let you investigate (i seriously thought it was standard practive among all of them)
January 26, 2026
Unprompted review
Reply from netcup
Hello NT,
we very much regret to hear that your recent experience has not been to your expectations.
We'd like to briefly give you some further informations regarding the handling of abuse cases.
First of all, we can of course understand the inconvenience of this situation. For each abuse case on hand, the relevant department individually screens the case – depending on the case, there may occur short-time suspensions of a service. This is done for your protection and the protection of other customers.
As an infrastructure provider, we must comply with legal regulations. In the event of a violation, it is the customers' responsibility to ensure that it does not happen again.
Nevertheless, we will forward your feedback to the relevant department.
Kind regards
Your netcup team
pretty easy panel
pretty easy panel, nice customer support.
one issue i had was the unexpected suspension of my vps but that was my fault on my part so
January 23, 2026
Reply from netcup
Hello Alan,
we appreciate you taking the time to leave a review!
It's great to hear that you are happy with our services and that you enjoy the handling of our CustomerControlPanel as well as our support. Furthermore, we are glad that the suspension issue has been handled.
Thank you for your feedback!
Kind regards
Your netcup team
Reply from netcup
Hello Gabriel S,
thank you so much for taking the time to leave a review!
We are happy to know that you are satisfied with our pricing options and continue to work on keeping it exactly that way.
Your feedback is very much appreciated!
Kind regards
Your netcup team
Buying domains are simple but setting…
Buying domains are simple but setting up at your blogger is so difficult
February 2, 2026
Reply from netcup
Hello Isaac Adu,
thank you so much for taking the time to leave a review!
It's great to hear that you are happy with the ordering process.
Regarding the setup, we can always recommend taking a look at our HelpCenter, which provides you with some guides on how to connect a domain to a product for example. For further instructions, we can also recommend the netcup forum, where customers give advice on various technical topics.
We appreciate your feedback.
Kind regards
Your netcup team
I had previously tried managed VPS…
I had previously tried managed VPS services from several well known providers, but I was not satisfied due to issues such as limited technical support. I decided to manage everything myself on a reliable and high quality server. After trying providers like Hetzner and OVHcloud, I realized that Netcup root servers were exactly what I was looking for.
I have been using a Netcup root server for about a year, and I have not experienced even a second of downtime. The servers are fast, and the prices are very reasonable for the quality you get. I am grateful to Netcup and the team for such a smooth experience.
February 2, 2026
Unprompted review
Reply from netcup
Hello Alper Özbay,
we truly appreciate you taking the time to leave such a detailed review.
It's great to hear that you are happy with your decision of trying out our root servers and that they exactly meet your expectations. We're glad to know that you have a stable experience and positively point out our pricing options – we'll do our best to keep it just that way.
Thank you so much for your review!
Kind regards
Your netcup team
Reply from netcup
Hello Mark G.,
we appreciate you taking the time to leave a review!
It's great to hear that you are happy with our services – we'll certainly do our best to keep it just that way.
Thank you so much for your feedback.
Kind regards
Your netcup team
Good services
Good services, need more information about the costumer but its for security and the good its really cheap that the best
January 28, 2026
Reply from netcup
Hello Luis,
we very much appreciate you taking the time to leave a review!
It's great to hear that you are happy with our services and positively point out our various pricing options. We are also appreciative of your feedback regarding our verification – and you're completely right of course about the reasons for it.
Thank you for your review!
Kind regards
Your netcup team
Reply from netcup
Hello behzad,
we very much appreciate you taking the time to leave a review!
It's great to hear that you are not only happy with the support provided by our team, but that you also positively point out our pricing options. We'll do our best to keep it just that way.
Thank you so much for your wonderful feedback!
Kind regards
Your netcup team
A lot of legal information where it…
A lot of legal information where it shouldn't be.
and the payment and shopping cart are not convenient
January 23, 2026
Reply from netcup
Hello Yaroslav Efremchikov,
thank you for taking the time to leave some feedback.
We very much regret to hear that you were not happy with the ordering process as well as the informations provided during this process – we always strive to make our customers' experience as smooth as possible, therefore, we'll take your feedback into account for further review.
Kind regards
Your netcup team
The best servers I've ever used
The best servers I've ever used. Everything is fast, high-quality, and easy.
January 22, 2026
Reply from netcup
Hello Artem Badryzlov,
thank you so much for your review!
We're glad to hear that you are overall happy with the servers provided by us and that you enjoy the experience – we'll do our best to keep it just that way!
Your positive feedback is very much appreciated.
Kind regards
Your netcup team
Using more than 3 months already
Using more than 3 months already, great stability, resources (im on vps), support.
January 22, 2026
Reply from netcup
Hello Kirill,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with your vServer as well as our support – we'll gladly pass this on internally and assure you that we're doing our best to keep it jus that way.
Thank you for your review!
Kind regards
Your netcup team
Register h0w?
Can you tell me how I can register?? For a free account. Each guest provider will not have to create an account
January 22, 2026
Unprompted review
Reply from netcup
Hello Харвей Нвм.,
thank you for taking the time to leave a review!
If you need assistance in setting up an account, please feel free to reach out to our support team through the netcup HelpCenter – we are there to help!
Kind regards
Your netcup team
Reply from netcup
Hello customer,
thank you for taking the time to leave a review!
We're glad to know that you are happy with the informations found in our HelpCenter as well as our security features.
We very much appreciate your feedback.
Kind regards
Your netcup team
abuse handling and support are absolutely third class.
Server quality is decent, but their abuse handling and support are absolutely third class.
In the last 7 days alone, they blocked our entire server more than 3 times. We manage many websites, and sometimes a customer may unknowingly upload copyrighted or malicious files. This can happen with any hosting provider. If informed, we immediately remove the content. That is standard industry practice.
However, Netcup directly disables the whole server without warning and then tells us to contact support to get a so-called “maintenance window” of 120 minutes to fix the issue. The real problem?
Their support NEVER provides this maintenance window.
I even raised a formal request asking for a reasonable grace period (12–24 hours) to investigate and resolve abuse reports, just like other providers (e.g., Contabo, Hetzner). Instead of understanding or cooperating, their support staff simply ignored the request. One reply even ended with “Mit freundlichen Grüßen” and clearly showed zero intention to help.
Worse, they explicitly told us:
“Please do not send any further inquiries regarding abuse to our support team.”
This is unacceptable, arrogant, and unprofessional behavior. Hosting providers are partners, not kings. Blocking an entire server due to one abused site is unethical and causes serious damage to business operations and brand trust.
This experience felt like mental harassment, not support. Their policies are harsh, communication is poor, and their attitude is completely anti-customer.
We will not tolerate this kind of treatment. Their abuse handling process is unethical and damaging, and we are seriously considering legal action against the company and responsible officials for the losses and stress caused.
Strongly NOT recommended for any serious business.
January 20, 2026
Reply from netcup
Hello Dipesh,
we very much regret to hear that your recent experience with us has been disappointing to you.
We are able to assign you to a customer file and thus would like to briefly address your feedback.
First of all, we would like to emphasize that we can of course understand how frustrating this situation has been for you, especially in your field of work. To give you a better understanding of our internal handling of abuse cases, we would like to point out that there is a special team for the handling of abuse cases, which operates separately from our support team. Our support teams is not authorized to give out informations about abuse cases – for communication regarding an open case, we can only take the information provided through our CustomerControlPanel into account. More information regarding the process can also be found in our HelpCenter.
Nevertheless, we can emphasize that these answers can contribute to create a frustrating experience – we apologize for the inconvenience caused. Furthermore, we can assure you that we take your feedback into account and will forward it internally to the relevant department in order to review it further.
Kind regards
Your netcup team
Stable and easy to set up
Everything is easy to set up, and very stable. Haven't had any issues so far. No slow-downs, no connectivity issues, no crashes. The customer control panel and server control panel in my opinion are weird to navigate, but you get used to it.
January 19, 2026
Unprompted review
Reply from netcup
Hello jellybrigade,
we very much appreciate your positive feedback!
It's great to hear that you've experienced the setup process as easy and positively point out the stability as well as the performance of your server. Thank you also for your feedback regarding the CCP and the SCP – we are always actively working on improving these two systems and make them as easy to use as possible for our customers.
We'd like to thank you for taking the time to leave a review!
Kind regards
Your netcup team
Best VPS I've ever met
January 21, 2025
Unprompted review
Reply from netcup
Hello Fan Sun,
we very much appreciate you taking the time to leave some feedback!
It's great to your that you are happy with our VPS – we'll do our best to keep it just that way.
Thank you for your review.
Kind regards
Your netcup team
They can't properly process business…
They can't properly process business details when you place an order. A request for manual correction hangs idle for a week, blocking any operations.
January 18, 2026
Reply from netcup
Hello Dmitrii Kharitoniv,
we very much regret to hear that your most recent experience with us was not to your satisfaction.
As we were able to assign you to a customer file, we'd like to briefly address your feedback.
First of all, we apologize for the inconvenience – we can assure you that correction like those you have requested, normally don't take as long as it unfortunately did in your case. We are aware that the request has not been handled ideally and we certainly will pass on your feedback internally to further improve the relevant processes.
Kind regards
Your netcup team
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