Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Review summary
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Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
Company replied
The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
Company replied
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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Been using Netcup for a while now and…
Been using Netcup for a while now and genuinely happy with it.
The root servers have really strong CPUs and handle everything I need without any issues. On top of that, while other providers have been raising their prices recently, Netcup has kept theirs the same which I really appreciate. The ordering process could be a bit more straightforward, but overall it's a solid provider and I'd definitely recommend it.
February 25, 2026
Unprompted review
Reply from netcup
Hello Szymek,
thank you for taking the time to leave a review!
We're glad to hear that you are happy with our servers and that they handle every workload to your satisfaction. We also appreciate your comments about our pricing as well as the feedback in regards to the ordering process.
Thank you once again for your review and the recommendation!
Kind regards
the netcup team
Reply from netcup
Dear Hussam Dahbour,
thanks for your positive feedback!
Kind regards
your netcup-Team
Excellent VPS Service - Highly Satisfied Customer
I've been using netcup's VPS service for my projects and I must say I'm genuinely impressed with the quality and reliability they deliver.
What stands out:
Rock-solid uptime - My VPS has been running smoothly without unexpected interruptions
Great performance - Excellent CPU and network speeds for the price point
Competitive pricing - Outstanding value compared to other European providers
Reliable infrastructure - German data centers with proper hardware
Easy management - Straightforward control panel for day-to-day operations
As someone running GPU servers and containerized workloads, I appreciate providers that deliver consistent performance without overselling. Netcup has met my expectations for stability and speed.
For anyone looking for a dependable VPS solution in Europe, netcup is definitely worth considering. They've earned my trust as a go-to hosting provider.
February 20, 2026
Reply from netcup
Hello Mehulkumar Bhatt,
we appreciate you taking the time to leave such an in-depth review!
It's great to hear that you are happy with our VPS and that you enjoy the reliability as well as the quality provided with our services. We're glad to know that your expectations for your projects were met and we'll do our best to keep it just that way.
Thank you so much for your wonderful feedback!
Kind regards
Your netcup team
Very easy to use and setup
Very easy to use and setup, has a good online track record. I have no complaints during the time I've been using them for VPS's
February 18, 2026
Reply from netcup
Hello Jason,
we truly appreciate you taking the time to leave a review!
We are really glad to hear that you were happy with your experience with us and appreciate the ease of setup and use of our vServers.
Thanks for your feedback!
Kind regards
Your netcup team
I have been a customer for around 6–7…
I have been a customer for around 6–7 months and everything was smooth until this recent billing issue.
I am a student and my financial situation does not allow me to pay incorrectly generated invoices. One of the services included was already cancelled, and its renewal date is after 06.03.2026. I should not be expected to pay for a cancelled service that is not yet due.
I requested them to separate the invoice so I can pay only for the active server, but the issue has not been handled clearly.
Customer ID: 322180
I hope the company reviews this case and provides a fair solution.
February 17, 2026
Unprompted review
Reply from netcup
Hello Reviewer,
we are very sorry to hear that there appears to have been a misunderstanding regarding the billing of the products.
In the meantime, our support team has reviewed your case and given you further information accordingly, but we'd like to provide some insights here as well
.
We would like to emphasize that there was no billing problem; rather, the product was billed correctly in accordance with the contractual terms and and the general terms and conditions – we hope that our team has been able to clarify the situation to your satisfaction. While we can certainly understand that as a student, you have to be conscious of your expenses, we can recommend a more flexible contract model which may be more suitable to your needs.
If there are any further questions, please do not hesitate to reach out to our team.
Kind regards
Your netcup team
Reply from netcup
Hello Ahmad Al Sheikh,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are not only happy with your vServer, but also with our pricing options – we're doing our utmost to keep it just that way in the future.
Thank you for your feedback!
Kind regards
Your netcup team
Netcup is the best VPS provider out…
Netcup is the best VPS provider out there. I haven't had any problems using their support yet, so I can't say how fast and efficient they are. I hope I don't change my mind when I use their support, but in terms of resources, quality, and value for money, it's the best.
February 15, 2026
Reply from netcup
Hello Brandon Portes,
thank you so much for taking the time to leave a review!
It's great to know that you are happy with your VPS and that you especially point out our various pricing options and the quality of our products – we're doing our best to keep it just that way.
Your feedback is very much appreciated!
Kind regards
Your netcup team
Real specifications
Real specifications , which give a great performance for my workloads.
February 15, 2026
Reply from netcup
Hello Ibrahim,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are happy with our products and that the performance exactly suits your workloads – we're doing our best to keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
Hotel California
Hotel California, good if you dont leave
They will delete cancellation requests.
--
Answer to answer: Initial cancellation request was deleted. Only after sending many communications via many means, you acknowledged it, and stopped deleting it.
2nd, your "you will finish this month and stay a whole full month upon cancellation notice", is a practice I have not seen in 20 years, your business style is antiquate and not what nowadays people would expect, independently of that you can reference terms of services bulletpoints.
Finally, after a bit of research I have found it is also statutory illegal, you can not extend more than exactly 31 days after notice with excuses about billing cycles.
February 9, 2026
Unprompted review
Reply from netcup
Hello Customer,
it is unfortunate to hear that there seems to have been a misunderstanding regarding the cancellation of your product.
We'd like to give some further insights in order to clear things up.
First of all, we would like to confirm that your service has already been properly canceled and the cancellation has been scheduled according to the contract details. Our support team has informed you about the relevant date for this.
As per your contract, the relevant date you received from our support team is the reason why you still receive an invoice for the period before this date. After this date, no more invoices will be generated.
To conclude, we'd like to assure you as a customer that no cancellation request ist being deleted.
If there are any open questions, please reply to the last E-Mail you received from our support team.
Kind regards
Your netcup team
High quality products and very quick…
High quality products and very quick order process
February 13, 2026
Reply from netcup
Hello cc,
we truly appreciate you taking the time to leave a review!
It's great to hear that you're happy with our products and positively point out the quick order process – we'll do our best to keep it just that way.
Thank you for your feedback!
Kind regards
Your netcup team
BEWARE: Netcup is a billing trap! (Silent billing fraud)
Ticket ID: NCSUP-808551
I am writing this to warn everyone because I feel cheated.
Usually, with any hosting company, if you don't pay the first month's invoice, they give you a grace period (maybe 10 days) and then suspend or cancel the service. That is the standard practice everywhere.
Netcup acts like a trap. I didn't pay the first month. Instead of cancelling the service, they kept billing me "silently" in the background for months. They let the invoices pile up without stopping the service, just to create a debt.
Now, suddenly, they are acting like goons, forcing me to pay a huge amount and threatening debt collection. It feels like total billing fraud. They wait for the bill to get high and then corner you.
Do not buy from them. They are not a normal hosting provider; they are cheating people by keeping dead accounts open just to demand money later.
February 13, 2026
Unprompted review
Reply from netcup
Hello HelloWorld,
we very much regret to hear that you were not happy with your experience.
However, we would like to take this opportunity to provide some further insights to the issue on hand in order to clear things up.
We understand, of course, that some hosting providers implement certain measures such as automatic termination in the event of non-payment of invoices. However, this is not the case here – all terms and conditions are clearly stated during the ordering process and can also be reviewed. Our support team is also happy to help out in case of questions about this.
Therefore, we cannot understand the surprise in this regard and expressly reject the accusation that this is a trap. As you ordererd a product with monthly billing, you have received a bill every month, so this makes it hard for us to understand what exactly you are referring to when mentioning silent billing.
We would also like to emphasize that we offered you a goodwill solution with a significant reduction in the amount, and even this was not accepted. Therefore, we do not appreciate your statement of us cheating our customers. From our point of view, everything possible was done here to accommodate you with a satisfactory solution.
Kind regards
Your netcup team
Evidence-based abuse handling + solid escalation path
Netcup gave us exactly what we needed before going live at scale: a clear, written explanation of how abuse reports are handled, what triggers suspensions, typical timelines, and how to escalate urgent/false-positive cases (including emergency support outside business hours). The response was structured, practical, and reassuring. Based on this transparency and the strong value for money, we feel confident moving more production workloads to Netcup.
February 11, 2026
Unprompted review
Reply from netcup
Hello Adam Andrzej Jaworski,
thank you so mich for taking the time to leave a review!
We're happy to hear that our support team has been able to give you a clear understanding of what's happening in case of abuse and explained the procedure thoroughly to you. It's great to hear that this transparency as well as our pricing options have given you further confidence in working with us. If you have any further questions, our support team is always happy to help out.
We appreciate your feedback!
Kind regards
Your netcup team
dispointed
I am using my server normally.
We are a startup with an official label.
You suspended my server without any proof.
It seems your system was not able to properly distinguish between actual issues and normal server usage.
I am truly very disappointed with this situation.
February 11, 2026
Reply from netcup
Hello Louay Elaroui,
we are very sorry to hear that there has been an issue with the handling of abuse cases.
We'd like to provide some insights in hope to give you a better understanding of the process on hand.
First of all, we can certainly emphasize with the inconvenience of an abuse case and understand that the suspension of a server is frustrating. A dedicated team is responsible for reviewing potential cases of abuse and sets measures accordingly.
This is also why our support team cannot give informations about the case and statements must be submitted via CCP, after which they will be reviewed individually.
As mentioned above, we can certainly understand the inconvenience, but there is a process in place in order to protect our systems as well as the systems of other customers.
Nevertheless, we will forward your feedback to the relevant department.
Kind regards
Your netcup team
Thank you, netcup, for this lesson.
I would like to sincerely apologize to netcup. It was entirely my fault for failing to memorize every single line of their Terms of Service. I clearly forgot that in order to use netcup, one must log in to their website every single day to check expiry dates, because apparently, sending a simple courtesy reminder email is a technology netcup hasn't mastered yet.
I was also naive enough to provide my credit card information, foolishly forgetting that in this day and age, stealthy charges can come from anywhere. How thoughtful of netcup to silently renew my server for an entire year without a word! I should be grateful they only took the annual fee and didn't empty my entire bank account. Truly professional.
Even though I contacted them within 25 hours of this "surprise" charge to rectify my mistake, their support team stayed firm. Thank you, netcup, for this lesson.
February 11, 2026
Unprompted review
Reply from netcup
Hello xh W,
we very much regret to hear that you were not happy with your recent experience.
To help clear things up, we would like to provide some further insights.
We can of course emphasize that a situation such as this can be frustrating. However, upon registering, we do provide the terms of service and contractual details for review in a transparent way and as with a lot of other services, it is the customer's responsibility to observe deadlines such as the notice period.
However, we understand that certain exceptional situations may arise, which is why we always try to work with our customers to find the best possible solution for everyone involved. Therefore, we hope that you are happy with the goodwill solution provided by our team.
We will forward your feedback to the relevant departments.
Kind regards
Your netcup team
Great quality in service
The servers provided have genuinely fast response time. Also the support team is very professional and kind. Thank you
February 10, 2026
Reply from netcup
Hello Amirreza Jalali,
we truly appreciate your review!
It's great to hear that the server works exactly to your expectations and also that you are happy with the support provided by our team – we're doing our best to keep it just that way.
Thank you so much for taking the time to leave some feedback!
Kind regards
Your netcup team
It just works
February 9, 2026
Reply from netcup
Hello Tasos NetPlayer,
we appreciate you taking the time to leave some feedback.
It's great to hear that you are happy as a customer with us and everything works according to your expectations.
Thank you for your review!
Kind regards
Your netcup team
I've been paying for a server for a…
I've been paying for a server for a couple of years now, and I'm very happy. There were no issues throughout the time I've been using the service. The price for what I get is good, and that's one of the most important things to me.
February 8, 2026
Reply from netcup
Hello Pouek_,
we very much appreciate you taking the time to leave a review!
It's great to hear that you are happy with your server and positively point out our pricing options – we aim to create quality products, which are affordable at the same time.
Thank you for your feedback!
Kind regards
Your netcup team
I also use Hetzner and gotta say that…
I also use Hetzner and gotta say that Netcup has nothing to envy them for when it comes to servers.
Prices are cheaper, servers are just as good or better, and overall I'm really happy with Netcup.
The only issue is their UX and having to cancel a server 31 days in advance, so you always end up paying for an extra month you don't need.
If they fix that, it'd be an excellent service.
February 5, 2026
Unprompted review
Reply from netcup
Hello Kevin,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are happy as customer with us and positively point out not only our prices, but also our server products. We are also grateful for your feedback concerning the UX as well as the remark about the cancellation period, which we will both forward internally.
Thank you for your review!
Kind regards
Your netcup team
A very professional hosting service…
A very professional hosting service provider, with extremely fast and highly professional ticket response times.
February 4, 2026
Reply from netcup
Hello Meng,
we truly appreciate you taking the time to leave a review!
It's great to hear that you are happy as a customer with us and especially for positively pointing out our support team and the fast as well as professional responses to requests.
We'll do our best to keep it just that way and thank you for your feedback.
Kind regards
Your netcup team
They are doing good work on support and product delivery
They refunded my cancelled order, looking forward to work with them further and I hope the experience will be smooth
February 1, 2026
Reply from netcup
Hello Vasilica Grama,
we appreciate you taking the time to leave some feedback and even editing your review after having a good experience with our support team.
It is great to hear that your refund has been processed according to your wishes and that your issue has been resolved to your satisfaction – we always strive to provide good solutions for our customers.
Thank you for your review!
Kind regards
Your netcup team
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