I've been using nexo for several months and one day I've noticed 3 unauthorized charges on my credit card from the service that I have never used. I quickly realized that someone got access to... See more
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See what reviewers are saying
High charging fees Top up below 100€ immediately they charge 5€ in my opinion it is unfair for investing better getting a loan from a bank the fees would be lower
Company replied
I have been an active customer since 2020. Nexo won my undying loyalty by staying up and thriving through the FTX and Terra Luna disasters. Generally my experience has been seamless over the last 5+... See more
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Am banking with Nexo since 3 years , my son banking with Nexo, so my wife does ! No bank give this type of savings interest rates up to 13% , friendly platform 0 fées for Swap+ cashback, platinium lev... See more
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Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
17K reviews
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Quick, Professional, and Hassle-Free!
I’m really impressed with Nexo’s support team!
They responded quickly, solved my issue without hassle, and were incredibly professional.
I’m genuinely delighted with the service — thank you!
December 27, 2025
Unprompted review
Reply from Nexo
Dear Ricardo,
We’re delighted to hear about your experience.
Our team works hard to keep every interaction quick and professional, so it’s great to know this came through. We truly appreciate you taking the time to share your feedback and are glad we could resolve everything efficiently.
It’s really usefull
It’s really usefull, and their client support is great and they really helped me when I needed it the most. Thank you
December 17, 2025
Reply from Nexo
Dear Fabiana,
We’re really happy to hear this and appreciate you sharing your experience. It’s great to know our Client Care team was able to help when you needed it most and that you found the platform useful.
Your feedback truly means a lot to us.
Innovative
Just top of the Industry always proggressively innivative
December 26, 2025
Unprompted review
Reply from Nexo
Dear Gabriel,
We’re really glad to hear this and appreciate you taking the time to share your feedback.
Being at the forefront of the industry and continually innovating is something we’re proud of, and it’s great to see that reflected in your experience.
Nexo a compelling alternative…
I view Nexo as a compelling alternative to traditional banking because it bridges yield-bearing DeFi opportunities with the security and intuition of a modern fintech platform. Instead of settling for low interest rates and rigid legacy systems, I leverage Nexo’s flexible, high-performance ecosystem to truly maximize my financial potential
December 17, 2025
Reply from Nexo
Dear Lei,
We appreciate you sharing such a thoughtful perspective.
We are pleased to hear that our platform stands out as a strong alternative to traditional banking and that the balance between innovative yield opportunities and a modern experience resonates with you.
Delivering a flexible and high-performance ecosystem that empowers clients to increase the value of their assets remains central to our approach, and feedback like yours reinforces this direction.
Good support service
Very happy with Nexo. I made a mistake which was my own fault when sending funds into Nexo. They somehow spotted my transaction, I got my funds without interaction and a follow up email to help me so I got itnright next time.
December 17, 2025
Reply from Nexo
Dear Paul,
We appreciate you taking the time to share your experience.
We are glad to hear that the situation was resolved smoothly and that your funds were credited without any disruption. It is also great to know that the follow-up guidance helped ensure a smooth experience going forward.
Providing proactive support and a reliable service remains a key priority for us, and we are pleased to have been able to assist you.
Nexo Is Not safe a exchage
The customer is nightmare to get hold and I'm warning any that funds will.nit be safe on this platform. I've lost over 20k and can't get any straight answers and now logged of the account my self . I had two factor protection and some how they accessed my account. They have told they won't have any protection to for my funds on there platform . All so if check out they have just had cyber attack and 1.7 million of investors details have been stolen . YOUR MONEY WONT BE SAFE ON NEXO AND SO FAR THEY HAVE NOT BEEN MUCH HELP
December 24, 2025
Unprompted review
Reply from Nexo
Hello Marc,
We are sorry to hear about your continued frustration and understand how upsetting this situation is. As previously communicated, we have already taken steps to secure your account and have reached out to you directly requesting specific information that is required in order for us to continue assisting you. We are currently awaiting your response.
Please note that Nexo has not experienced a breach of client funds, and any claims suggesting otherwise are incorrect. Unauthorized access to accounts most commonly occurs as a result of third-party fraud or social engineering, which is why we consistently warn clients not to share credentials or authorize transactions requested by individuals impersonating company representatives.
We remain committed to assisting you in a professional manner and encourage you to reply to our latest email so we can proceed accordingly.
Outstanding FCA regulated exchange
I have been using a few UK FCA regulated Crypto exchanges, some good, some average, but I need to decide which of these exchanges match my requirements best, in terms of user Interface, reputation, reviews etc. Thats when I discovered Nexo. Something about it just stood out and I just had to research further. It's early days yet, but my initial findings are very positive, especially their earnings system, offering competitive interest rates on your Crypto holdings (and their borrowing facility) ... so with Nexo's reassuring security, efficient customer service and ease of transferring funds in and out of your linked UK bank account, I would encourage others to look into Nexo, as like myself, you will be impressed.
December 16, 2025
Reply from Nexo
Dear Anthony,
We appreciate you sharing such a thoughtful and detailed perspective. We are pleased to hear that your initial experience has been positive and that our platform stood out during your research process.
It is especially encouraging to know that our earnings features, borrowing options, client care, and the ease of transfers with your UK bank have met your expectations so far. Delivering reliable services remains a core focus for us, and feedback like yours reinforces our commitment to this effort.
i just had over £20000 from nexo…
i just had over £20000 stoeln from my nexo account today , and im then i m told its my fault by the chat and will not covered , this evsan tho i had two factor authcation on the account log in and only way to log in was to send a email tio my account and ive not received any today ,and the person on the chat was terrable and cant get hold of any one to sort it out , all so the what i can see is the they sent to bank account that uis nuthing that to do to to do with me in pounds some , and ive never done any trype of transfer from this account of it , I WOULD BE VERY CAREFULL AN AVOID THIS COMPANY , I all so it seems they have cyber attack AND have been breaches a breach of peaple data has just happend this month
December 23, 2025
Unprompted review
Reply from Nexo
Hello Marc,
We are sorry that you have fallen victim to fraudulent activity, and we recognize how devastating this situation is for you.
As confirmed in our previous correspondence, we have taken the necessary actions to prevent further unauthorised access to your account. However, we require specific information in order to provide you with the necessary assistance.
In our effort to prevent fraudulent activity, we continuously warn our clients about people with malicious intent who impersonate our company’s employees or introduce themselves as “financial experts,” “advisors,” etc., to gain access to the customer’s funds. We want to emphasize that individuals pretending to be “Nexo employees” or “experts” and trying to mediate the transfer of assets are not associated with Nexo and are not authorized to represent the company. We always advise a cautious and skeptical approach toward incidental contact with such individuals, especially if they initiate it. Official Nexo representatives will never ask you to provide your login credentials, authorize transactions, pay a commission for financial advice, transfer funds to an external wallet, or request access to your Nexo wallet to manage the funds in it.
If you come into contact with a suspicious person, we recommend reaching out to our Customer Support through the established communication channels to verify the legitimacy of the contact. In case of financial losses due to fraud, we recommend that the matter is reported to the local authorities. Rest assured, each contact from the official authorities is treated with utmost seriousness and is forwarded to the relevant team to ensure prompt reaction and full cooperation on our end.
Our customers’ well-being is important to us, and we would like to assure you that we intend to help
you in a professional and efficient manner.
I was able to get a quick and easy…
I was able to get a quick and easy solution to my problem, while receiving great customer service.
December 16, 2025
Reply from Nexo
Dear Ivana,
We truly appreciate you taking the time to share your experience.
We are pleased to hear that your issue was resolved quickly and efficiently, and that the support you received met your expectations. Providing a smooth and reliable customer experience remains a top priority for us.
Very excellent SERVICE to resolve MY…
Very excellent SERVICE to resolve MY ERROR on chain deposit. Paying a acceptable fee using docusing they resolved my error.
December 15, 2025
Unprompted review
Reply from Nexo
Hello Stefano Petrone,
Thank you for taking the time to share your positive review! We're delighted that our services brought you satisfaction. Your feedback not only encourages us but also helps us continue to deliver the best possible experience for customers like you.
We’re committed to maintaining this level of excellence and can't wait to assist you again in the future!
Great exchange but costly
Keeping my crypto here for a very long time, I like the fact that interest is paid on them, but the service has quite high fees, so you need to be smart about using it. (I particularly kinda hate the fact that fixed terms cannot be unlocked) The UI is somewhat improved compared to the earlier one. They also offer Nexo card to spend your crypto if you wish. Overall its a good crypto exchange, but its costly
December 14, 2025
Unprompted review
Reply from Nexo
Dear Doncsoo,
Thank you for sharing your experience with us. We’re glad to hear that you enjoy earning interest on your assets and that the updated UI and the Nexo Card have been useful to you. We appreciate your feedback on costs as well.
You can benefit from our Loyalty Program, which is based on the amount of NEXO Tokens you hold in your account. Higher Loyalty tiers unlock better earn rates, higher crypto cashback on exchanges, and additional perks, helping you optimise how you use the platform.
Regarding Fixed Terms, we understand that not being able to unlock them early can sometimes be inconvenient. This structure allows us to provide higher rewards, but your feedback is valuable and helps us evaluate future improvements.
Thank you again for the review and for being part of our community.
The app is very easy to use
The app is very easy to use. The digital card is great and the daily interest they offer on assets really adds up over time. Very impressed.
November 26, 2025
Reply from Nexo
Dear Morgs,
Thank you so much for sharing your feedback.
We're thrilled to hear that the app feels easy to use and that you're enjoying our Nexo Card. It’s also great to know the daily interest on your assets is making a real difference over time.
We’re glad to have you with us and truly appreciate your support.
A problem resolved
I would like to express my sincere appreciation for:
The efficient handling of this complex case
The professional communication throughout the process
The quick resolution (completed within 1 business day after signing)
Your team's willingness to find a solution despite the initial technical challenges
December 8, 2025
Unprompted review
Reply from Nexo
Dear Arlindo,
We truly appreciate you sharing this experience with us.
We are delighted to hear that the case was handled efficiently and that our communication and turnaround time met your expectations. Our team is always committed to finding solutions, even when technical challenges arise, and it is rewarding to know this came through in your journey with us.
Your feedback means a great deal to our team and motivates us to continue delivering this high level of care and support.
Not recommended.
The employee did his job well.
However, I am not satisfied with Nexo's service. My account was blocked, but I was not told why. All I did was deposit money and try to buy a token, I did nothing else.
But this seems to be a common practice among banks and brokers that belong to the system or are subservient to it.
December 1, 2025
Reply from Nexo
Hello Manfred,
We are truly sorry to hear about your unpleasant experience.
As a customer-oriented company, some of our main goals are to uphold high communication standards and address our clients' inquiries fairly, respectfully, and sufficiently. We assure you that it was not our intention to leave you with a negative impression of our services, and we apologize for the disappointment caused by our recent response.
It is important to note that we are a fully compliant institution that must abide by the strict standards of our regulatory framework to continue providing our service. Per the applicable guidelines, we must review our clients' accounts in some cases and request additional information if necessary.
Unfortunately, our specialists may identify reasonable grounds to close the account during this procedure. Rest assured, such decisions can only be made based on our Terms and Conditions; hence, it is standard practice to specify the relevant policy details which prompted our decision.
Not having futures trading for about 2 …
I’ve generally had a good experience with the platform, but I ran into an unexpected issue recently. For about two days, I couldn’t access futures trading – no prior notice or explanation, and unfortunately, I wasn’t able to get through to customer support quickly during that time.
Futures markets move fast, and not being able to trade (or even get a timely response) felt risky, especially when positions can change so quickly. I ended up missing a small opportunity, which was a bit disappointing.
I did submit a ticket through the help center on the platform, but a faster way to reach support during urgent situations would really help. I know these things can happen, but a quick heads-up or easier access to live support would make a big difference for futures traders.
Hoping the team can look into improving communication and response times for time-sensitive features – I really like the platform overall and just want it to be as reliable as possible in fast-moving markets! Thanks! 😊
December 3, 2025
Unprompted review
Reply from Nexo
Hello John,
Thank you for sharing your experience with us. We would like to learn more about your situation and hope you will respond to our request for contact details so one of our specialists can review your case and offer individual assistance via email.
Please also note that we offer 24/7 live chat assistance directly through the platform, application, main website, and from the Help Centre, so you can reach us at any time if something urgent arises.
We’re glad to hear that you generally like the platform, and we’ll continue to work on making it feel as reliable and responsive as you need in fast-moving markets.
Very bad payment and are not good with…
Very bad payment and are not good with costumers
i recomande everyone not to use this webseit
December 2, 2025
Unprompted review
Reply from Nexo
Hello, Marcel.
We are truly sorry to hear about your unpleasant experience.
As a customer-oriented company, some of our main goals are to uphold high communication standards and address our clients' inquiries fairly, respectfully, and sufficiently. We assure you that it was not our intention to leave you with a negative impression of our services, and we apologize for the disappointment caused by our recent response.
It is important to note that we are a fully compliant institution that must abide by the strict standards of our regulatory framework to continue providing our service. Per the applicable guidelines, we must review our clients' accounts in some cases and request additional information if necessary.
Unfortunately, our specialists may identify reasonable grounds to close the account during this procedure. Rest assured, such decisions can only be made based on our Terms and Conditions; hence, it is standard practice to specify the relevant policy details which prompted our decision.
I've been using this service for years
I've been using this service for years, and it's getting better. The Support Team is really client-oriented, which is the second valued feature for me. The first one is security. Trust or do not trust your bank has always been the question to consider, but it looks like the Nexo Team is working hard to eliminate possible security issues.
December 1, 2025
Reply from Nexo
Hello Владимир Максименко ,
Thank you for taking the time to share such a glowing review! We're delighted that our services and products brought you such satisfaction. Your feedback not only encourages us but also helps us continue to deliver the best possible experience for customers like you.
We’re committed to maintaining this level of excellence and can't wait to assist you again in the future!
Sorry for the 4, but here’s what happened.
Anyway, here’s my take. First, about the card — it’s supposed to have $50, but that’s fine. There’s a credit system, so overall it’s manageable. Plus, the fees are low.
As for my case, I was just blocked — well, maybe not ‘just,’ but the point is I didn’t really use it much. I won’t argue because they allow you to calmly withdraw all your money within 7 days. You can top up and withdraw cryptocurrency without any issues, and they announce a ban in advance, so huge respect to the company for that.
Overall, what can I say? I didn’t really use much, but I can recommend the company and the virtual card — even though there’s that $50 balance thing, it’s minor. Honestly, I would have loved to use it more, but it wasn’t meant to be. Still, I recommend everyone to try it; in any case, your money won’t just be stolen or blocked, leaving you unable to withdraw anything. This is a good company.
December 2, 2025
Unprompted review
Reply from Nexo
Dear Eretly,
Thank you for sharing such a detailed review. We appreciate you taking the time to highlight both your experience and the aspects that worked well for you.
We’re glad to hear that the card, its modes, and low fees made an impression, and that the process to top up and withdraw cryptocurrency felt smooth. It’s also great to know that our advance notifications and the ability to withdraw funds within 7 days provided clarity and peace of mind.
We understand that being blocked can be frustrating, especially when you didn’t have much activity. Even so, we genuinely appreciate your fair approach and the fact that you still recommend the service. Feedback like yours helps us refine the experience for everyone.
Thank you again for giving us a try and for recognizing the effort we put into keeping things transparent and reliable.
The support is really amazing
The support is really amazing! They solve a problem, which was actually my own fault and was not their issue. They helped me a lot and very quick! Thank you! Also to mention: the handling with Nexo functions are really easy, also for beginners. 👍
December 1, 2025
Unprompted review
Reply from Nexo
Hi Sylvia Elmali-Mueller,
We're happy to hear that our Client Care team was able to quickly assist you, even when the issue was not directly related to our services. We're also glad you found our platform easy to use, especially as a beginner. Thank you for your positive feedback!
Nexo
Good and fast customer service.
November 24, 2025
Reply from Nexo
Hi Paavo,
We're glad our Client Care was helpful and quick. Thank you for your feedback; we appreciate it!
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