Nicholson Eyecare is excellent. Claire is very thorough and efficient, and explains everything as she does my eye test, she couldn’t be better. The other staff are also excellent, explaining all o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have now purchased two pairs of glasses with Nicholson Eyecare. Sunglasses with multifocal lenses and every day glasses again with multifocal but also transition lenses. Excellent service throughout... See more
Company replied
I find visiting Nicholson Eyecare a pleasure, always greeted with a smile. Very efficient, prompt service when ordering new glasses or getting repairs. Clair is so good at explaining things in plain E... See more
Company replied
One of the most thorough, careful, helpful and considered eye tests I've ever had, using a variety of modern machinery and essential human skill and knowledge...followed and backed up by the shop flo... See more
Company replied
Company details
Written by the company
Nicholson Eyecare is a leading optometrist practice near Christchurch, offering a wide range of high-quality eyecare services including children's eyecare, contact lenses, NHS and private eye examinations, MECS, CUES, glaucoma monitoring, Ortho-K, Eye Plan and hearing care. We pride ourselves on providing exceptional customer service and ensuring our patients receive the best care possible. Trust us to take care of your eyes and vision needs.
Contact info
1 Runnymeade , BH23 8NJ, Christchurch, Bransgore, United Kingdom
- 01425673343
- info@nicholsoneyecare.co.uk
- nicholsoneyecare.co.uk
4.9
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality and very thorough testing…
Top quality and very thorough testing and no rushing around. Very pleasant and personable experience, also close to where I live so very convenient. Not as cheap as some other outlets but not over the top and, you get what you pay for.
August 10, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to share your feedback, Danny. We are pleased to hear that you had a positive experience at Nicholson Eyecare and that you found our testing thorough and convenient. We strive to provide excellent service to all of our customers, and we are glad to hear that you felt well taken care of during your visit.
Advertisement
Clare was professional
Clare was professional, helpful & easy to chat to. Bonnie & Holly were professional, humorous & made the experience most pleasant. Thanks ladies.
August 7, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to leave such a kind review! We are thrilled to hear that Clare, Bonnie, and Holly provided you with excellent service during your visit. We will be sure to pass along your positive feedback to them. If you have any further questions or concerns, please do not hesitate to reach out to us.
A lovely local opticians
A lovely local opticians. They really take care and make my daughter feel comfortable. A great selection of glasses too at good prices.
July 12, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for your five-star review, Wendy. Our team at Nicholson Eyecare always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Caring and Attentive - Great Customer Service
I have always had a problem with having my eyes examined - tears stream down my face and I hate bright lights. Nicholson is the first practice I've attended where I feel comfortable and not embarrassed by my issues. Very caring attention and the ongoing feedback gives you comfort your eye health is important to the team.
July 1, 2024
Unprompted review
Reply from Nicholson Eyecare
Thanks Ian and Gilly for the wonderful review of Nicholson Eyecare. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
The staff are always very friendly and…
The staff are always very friendly and helpful. Once the glasses were back ,I had an appointment within 24hours. Very efficient service
June 29, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you, Christine. We appreciate your kind review of Nicholson Eyecare and hope you will visit again soon. Take care.
Advertisement
Professional , caring service
Clare and the team have always impressed me with their friendly and professional approach . The equipment they use is state of the art. Some years ago during my test Clare discovered a detaching retina and insisted I went urgently to the eye hospital . Two days later it was repaired with painless laser eye surgery . Her experience and care saved my sight and I will always be grateful .
June 12, 2024
Unprompted review
Reply from Nicholson Eyecare
We appreciate your kind feedback David! We thank you for taking the time to leave us a lovely review and are pleased we could help. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Nicholson Eyecare - brilliant !
Clare goes above and beyond in her care and attention to detail. Nothing is too much trouble and she makes you feel relaxed and secure with her professional and caring manner.
Highly recommend Nicholson Eyecare !!!
June 12, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you, Sue. We appreciate your kind review of Nicholson Eyecare and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!
I had a fantastic service at Nicholson…
I had a fantastic service at Nicholson Eyecare, where I felt to be in very experienced and professional hands. The optometrist (Maria) was very diligent, confirming the reasons behind the issues I’ve been experiencing, whilst also prepared to conduct further research into my very complicated proscription as part of a follow up. The front of house team were also very friendly as usual, making me feel very welcome.
June 1, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to share your experience at Nicholson Eyecare, Steve. We are thrilled to hear that you had a fantastic service and felt well taken care of by our optometrist Maria. Our team is dedicated to providing top-notch care and making our patients feel welcome. We appreciate your kind words and look forward to seeing you again in the future.
No longer concerned…
Excellent front of house experience showing immense care and attention to my needs not their’s
Claire who examined me showed equally her enthusiasm and experience over an hour placing me at ease and explaining every detail clearly
A welcoming experience providing me with confidence to return
Thank you
GE from Neacroft
May 22, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to share your experience at Nicholson Eyecare, Garry. We are thrilled to hear that our team provided you with excellent care and attention during your visit. Claire will be delighted to hear that her enthusiasm and experience helped put you at ease and that you felt confident in returning to us. We look forward to welcoming you back in the future.
Advertisement
Excellent eye care
I’m very glad to have transferred my eye care to Nicholson’s and to be back in Claire’s care again. I have glasses and contact lenses under their EyePlan. Claire is extremely thorough and uses all the most up to date diagnostic technology. She and all the staff at Nicholsons are lovely and visits to the opticians are now a joy. I’m thrilled with my new glasses thanks to the advice given on lenses and frames. I can also recommend Alex, the audiologist from Hearing Care Partnership.
May 24, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for your kind words and for choosing Nicholson Eyecare for your eye care needs. We are delighted to hear that you had a positive experience with Claire and our team. Our goal is to provide thorough and up-to-date care to all of our patients, and we are thrilled that you are happy with your new glasses. We appreciate your recommendation of Alex from Hearing Care Partnership as well. Thank you for taking the time to share your feedback.
Nicholson Eyecare are just the best
Nicholson Eyecare are just the best, nothing is ever to much of a problem and amazing staff. How many places can you walk into with a broken pair of glasses and find a new pair that lenses fitted into and walk out with brand new glasses, amazing and many thanks.
May 17, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for your kind words, Jaks! We're thrilled to hear that you had a great experience at Nicholson Eyecare. Our staff always strives to provide exceptional service and we're glad we could help you find the perfect pair of glasses. Thank you for choosing us for your eyecare needs.
Excellent service and thorough…
Excellent service and thorough examination. My condition clearly explained. Thank you
May 16, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for your kind words, Christina. We are delighted to hear that you had a positive experience during your visit with us. If you have any further questions or concerns, please do not hesitate to reach out.
Fantastic service
The service at Nicholson Eyecare is and has always been excellent at every visit I have had there. I have my eyes tested every year here but recently visited as i wanted a pair of Oakley sunglasses. Nothing was too much trouble and the staff were incredibly helpful. I am so pleased and can’t wait to wear them this summer and while running.
May 4, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for your kind words, Chris! We are thrilled to hear that you had a great experience at Nicholson Eyecare and that our staff were able to assist you in finding the perfect pair of Oakley sunglasses. We hope you enjoy wearing them this summer and during your runs.
Advertisement
I took my elderly father to see Clare
I took my elderly father to see Clare, she was very kind and attentive and offered great advice. Very professional.
May 1, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to share your experience with us, Steph. We are delighted to hear that Clare provided your father with kind and attentive service, as well as professional advice. We strive to offer exceptional care to all of our patients, and we are pleased to know that Clare met your expectations.
Lovely Opticians
What a lovely opticians. Such friendly staff and excellent service. Would definitely recommend. A much more personable service here.
April 27, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for your kind words, Sian! We are thrilled to hear that you had a positive experience at Nicholson Eyecare. Providing excellent service and a personal touch to our customers is always our top priority. We appreciate your recommendation and hope to see you again in the future.
Nothing was too much trouble
Nothing was too much trouble, very patient, and understanding with my fears, quick and efficient with all apointments.
April 18, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to leave such a kind review, Maureen. We are delighted to hear that you had a positive experience with us and that our team was able to address your fears and provide you with efficient appointments. We appreciate your feedback and look forward to seeing you again in the future.
Incredible
Incredible. I have never had such a thorough eye exam. Such a wonderful asset to have in our village, with friendly, helpful, professional staff and an excellent choice of glasses.
April 13, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for your kind words, Sharon! We are thrilled to hear that you had a great experience during your eye exam and that you found our staff to be friendly, helpful, and professional. We appreciate your support and look forward to serving you again in the future.
Advertisement
Excellent service as always.
Excellent service as always.
Everyone is very friendly and helpful.
Claire is so professional and spends ages with her clients covering every detail. A brilliant experience.
April 4, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you for taking the time to share your positive experience at Nicholson Eyecare, Alex. We are thrilled to hear that you found our service excellent and our team friendly and helpful. Clare is indeed a dedicated professional, and we are glad that she was able to provide you with a thorough and enjoyable experience. We look forward to serving you again in the future.
Went here for an emergency eye scan…
Went here for an emergency eye scan after a referral from Primary Eye Care Service. My appointment was promptly organised and conducted very thoroughly and professionally. Clare(?) was exceptionally friendly and reassuring, explaining every part of the test fully and sharing the results fully. I am so grateful for ease and efficiency of the whole experience.
April 2, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for taking the time to share your positive experience at Nicholson Eyecare, Maria. We are delighted to hear that you found our service prompt, thorough, and professional. We will be sure to pass along your kind words to Clare for her exceptional care and reassuring manner during your appointment. Thank you for choosing Nicholson Eyecare for your eye care needs.
The ladies were great
The ladies were great. Very friendly and couldn’t be helpful enough, from reception all the way through to the tests. Fantastic service.
April 4, 2024
Unprompted review
Reply from Nicholson Eyecare
Thank you so much for taking the time to share your positive experience with us, Andy! We are thrilled to hear that our team provided you with fantastic service and made you feel welcomed and well taken care of. Your kind words mean a lot to us and we look forward to seeing you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.