NineLife Sweden Reviews 

146
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

It took longer time for delivery than I expected and it was also not much update about it, yet then finally it was properly delivered. The price for the product is sky high but I wanted to try its eff... See more

Rated 5 out of 5 stars

Compared with my first experience, when there were delays with logistics and customs issues, this time everything went very smoothly. The workflow has clearly improved, and the whole process was much... See more

Rated 4 out of 5 stars

Your service was ok. I got my delivery as promised. I did though get 3 different spam-mails about the delivery where I was asked to pay extra for the shipment. That never happened to me before and I b... See more

Rated 5 out of 5 stars

Customer service was very helpful when my package got delayed and they helped me figure out what the issue was, namely that it got stuck waiting for tolls. Then they offered to reimburse me for the co... See more

Company details

  1. Fitness and Nutrition Service
  2. also in
  3. Vitamin and Supplements Store

Written by the company

Online shopping from a huge selection of health products - sports nutrition, vitamins and supplements, food and grocery, sexual wellness, personal care, health care, baby and child care.


Contact info

4.1

Great

TrustScore 4 out of 5

146 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(146)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

So so bad! Their customer service is so so slow. I never got my parcel and they never returned my money. Scammers. Be aware. And ninelife.se but it’s not swedish. They are scamming.

November 21, 2024
Unprompted review
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Rated 4 out of 5 stars

Ninelife does deliver, even if slowly

Ninelife is slow to deliver, but it does deliver: be patient, and it will come. I had a bad experience, however, in receiving spam connected with my order, an imposter who pretended to be Ninelife and get me to send more money. But I became suspicious, so no harm done, except for the angst involved. I appreciate Ninelife's focus on reasonable prices for high-quality products!

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Loving being hacked?

This site is for you who love having your private info spread all over the web. Right after signing up you will experience a sharp spike in robo calls and phishing mails.

Their support is fast to respond and are happy to report that their website is hacked and all your private info is now public.

August 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Dropshipped items from outside EU and breached my personal data

Please do not use this company, and check carefully who you are dealing with (as they operate under different names in countries including India, UK, US, Sweden etc).

Regarding my own issues, I purchased an order from Ninelife.se (i.e., from Sweden). I checked the company at that time and it showed a Norwegian address, leading me to believe this was an EU / EEA company. My items (probiotics) were actually shipped from the US. I only found this out weeks later, when I received a significant customs charge. Furthermore, the probiotics were shipped in a basic padded envelope only, clearly without any refrigeration or proper security (meaning item was likely useless).

To add insult, Ninelife then either knowingly or negligently breached my personal data, leading to my full name, address and card details being leaked. I'm now receiving multiple targeted phishing emails every week, citing the original order number and linking through to a fake delivery site that harvests credit card details. I sent a lengthy complaint to NineLife, requesting this be escalated to their legal / data protection officer on both issues (i.e., data protection and the shipping from the US) and I have had zero substantive response to either. I was told I was "out of time" for getting a refund for the US dropshipping element (a lie, as I had first complained a few days after receiving the order from customs, and after receiving no response had complained again) and no response at all to the data breach (which I know has come from them, as it cites my real order number).

For anyone thinking about purchasing from them, please don't. At the very least I would urge you to look at other customers' reviews including UK, Aus, NZ (where I have read similar complaint reviews) as it seems lots of other customers have had the same issues. They seem to have no proper data protection policies or procedures for ensuring safety or personal data or for dealing with complaints and have failed to give any response to my legitimate concerns (leading me to believe they have not properly investigated / taken adequate steps to ensure safety of data). I will lead you to draw your own conclusions as to what kind of company this is.

I have consequently now reported NineLife to the relevant data protection authority in Sweden and will be pursuing this as far as I can take it.

If you have purchased anything from them, please be vigilant as to any correspondence you receive purporting to be from NineLife and citing your order number, as it may well be a scam email!

If I could give zero stars I would.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

NineLife rips off consumers!!

This company should be avoided … we ordered two boxes of Roka Danish cheesy wafers (£4.65 per 100g box according to Amazon UK) thinking each box would contain several packets but received just two boxes for a total of 200 grams for which we had paid £70 even though the packing slip showed a value of £7.28!!! We called customer service and were told that was the price quoted so too bad … no make-up shipment or credit!!!! This has all the hallmarks of a scam (£70 for less than half a pound of cheese biscuits!!) so please be warned … NineLife is not our idea of a customer-friendly company!!!

July 16, 2024
Unprompted review
Rated 4 out of 5 stars

Targeted for scam

Your service was ok. I got my delivery as promised. I did though get 3 different spam-mails about the delivery where I was asked to pay extra for the shipment. That never happened to me before and I buy a lot on internet. I don´t know why but it was scary and close that I added the small fee that, when beeing close to push the button for authorization, it changed to another currancy and I was about to pay some 5 digit amount in a currancy I have newere seen before. I hope you can warn your customers or prevent this somehow.

July 1, 2024
Unprompted review
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Rated 1 out of 5 stars

I never recieved my item in Sweden

I never recieved my item in Sweden. The item showed as stuck in customs and got returned even though company shows its ok to ship this item. It was determined I would get a refund within 3 to 5 working days but I have still recieved nothing and it's past 5 days.

March 29, 2024
Unprompted review
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Rated 1 out of 5 stars

EXPENSIVE

Some times I look for something this website show out but the price is x10 times more than the item actual price somewhere else. I see Ikea Shower squeegee 9 kr ,but they sell 326?!.

February 16, 2024
Unprompted review

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