I don't know if it's good yet. I just booked. What I did not get an answer for is: am booking Group CBA (Ford Focus or similar) with Premium Rate including Full Coverage and No Excess. Could y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional system from pickup to check-in, though it took quite a while in the queue to actually get to the point of the check-in. Car was a Skodi Maxie and it was clean and almost spotless. Lo... See more
There were insufficient desks (two) for collecting cars. There was a considerable wait for a minibus back to the airport after drop off. A manual was requested but I was initially given an automatic.... See more
We received exactly the car we had reserved. It was a beautiful, nearly new vehicle and drove perfectly. The pick-up and return process was quick and efficient. At pick-up, they did try to sell... See more
Company details
About NIZACARS
Written by the company
NIZACARS
En NIZACARS creemos que alquilar un coche debe ser tan fácil como disfrutar del viaje.
Somos una marca renovada de movilidad que apuesta por la transparencia, la innovación y la cercanía, ofreciendo una experiencia sencilla, ágil y 100 % orientada al cliente. Combinamos la comodidad de los procesos digitales con un servicio pensado para que disfrutes de cada trayecto sin complicaciones.
📍 Estamos presentes en Málaga, Barcelona y Mallorca, acercándote la libertad de moverte a tu ritmo y descubrir cada destino como prefieras.
✨ Ponemos a tu disposición una flota moderna y en constante renovación, con vehículos adaptados a cada tipo de viaje: desde coches compactos para escapadas urbanas hasta modelos familiares y opciones premium para quienes buscan un extra de confort y estilo.
🌴 Ya sea por vacaciones, una escapada de fin de semana o un viaje de negocios, en NIZACARS lo encontrarás todo para llegar más lejos.
💙 En NIZACARS no solo alquilamos coches; creamos experiencias de viaje cómodas, seguras y transparentes. Nuestro compromiso es acompañarte en cada aventura con un servicio claro, sin sorpresas y con la confianza que mereces.
ENJOY IT, DRIVE IT.
Sector: Rent A Car
Presencia: Málaga, Barcelona, Palma de Mallorca
Web oficial: nizacars.com
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- customer@nizacars.com
- nizacars.com
TARIFA PREMIUM
3.6
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NIZACARS
Good morning,
Thank you very much for your feedback.
We are glad to hear that you had a positive experience and that you would choose us again.
We look forward to welcoming you soon.
Kind regards,
Customer Service
Nizacars
We waited more than an hour to get the…
We waited more than an hour to get the car. The time per Person takes far too long.
June 21, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to hear that your waiting time at pick-up was longer than expected.
We understand that a smooth and efficient handover is an important part of the rental experience, and we take your feedback seriously as an opportunity to review and improve our processes.
We hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Customer Service
Nizacars
the staff were outstanding especially…
the staff were outstanding especially Julia who delt with me in a very professional and polite manner. will definitely use NIZACARS again when i visit Barcelona next year at the same time
June 14, 2026
Reply from NIZACARS
Good morning,
Thank you very much for your kind feedback.
It is great to know that you are planning to use Nizacars again on your next visit to Barcelona, and we look forward to welcoming you back.
Kind regards,
Customer Service
Nizacars
Only bad thing was waiting for shuttle…
Only bad thing was waiting for shuttle bus for more than 40 minutes
June 20, 2026
Reply from NIZACARS
Good morning,
Thank you for sharing your feedback.
We are pleased to hear that overall your experience was positive, and we take note of your comment regarding the waiting time for the shuttle service.
We understand that timely transfers are an important part of the experience, and we will keep your feedback in mind as part of our ongoing efforts to improve our service.
We hope to welcome you again in the future.
Kind regards,
Customer Service
Nizacars
Reply from NIZACARS
Good morning,
Thank you very much for your kind words.
We are pleased to hear that you were happy with both our team and the vehicle provided.
We truly appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Customer Service
Nizacars
All super good and cheap
June 19, 2026
Reply from NIZACARS
Good moorning,
Thank you for sharing your review.
We are pleased to know that your experience with NizaCars was positive and that our service met your expectations. We work every day to offer a clear, efficient and good-value rental experience.
It will be a pleasure to welcome you again in future occasions.
Kind regards,
NizaCars
Reply from NIZACARS
Good moorning,
Thank you for sharing your review.
We are pleased to know that the pick-up process was smooth and that our team provided helpful assistance. We work every day to offer a clear, efficient and professional rental experience.
We hope to welcome you again in the future.
Kind regards,
NizaCars
Reply from NIZACARS
Good afternoon,
Thank you for sharing your review.
We are pleased to know that your experience was smooth and that the attention received from our team met your expectations. We work every day to offer an efficient, clear and professional rental process.
It will be a pleasure to assist you again on future occasions.
Kind regards,
Customer Service
NizaCars
Friendly and quick service upon…
Friendly and quick service upon arrival. Fantastic guy who accepted thr car on return. Was in full knowledge of the damage to the car when I had collected it. No argument or problems as per some awful hire cos I've used in the past, mention no names. I have left a folder in the car which Niza have informed me about. I will go through the process to recover it. Niza will be my go to hire company from now on and I will definitely be hiring again on August 5th this year. Top company!
June 8, 2026
Reply from NIZACARS
Good afternoon,
Thank you very much for taking the time to share your review.
We are grateful for your trust and for highlighting the overall experience with our team, both at collection and return. Providing a clear, professional and efficient service throughout the rental process is very important to us.
We also appreciate your comments regarding the lost item process, and our team will be happy to assist you with the necessary steps to recover it.
It will be a pleasure to welcome you again on your next rental.
Kind regards,
Customer Service
NizaCars
Good service
Good service, pick-up and drop-off at the airport. Clean cars, clear website.
June 15, 2026
Reply from NIZACARS
Good afternoon,
Thank you for sharing your review.
We are pleased to know that the airport pick-up and drop-off service, the condition of the vehicle and the booking process met your expectations. Our team works every day to provide a clear, efficient and professional rental experience.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Reply from NIZACARS
Good afternoon,
Thank you for sharing your review.
Your feedback encourages us to continue providing a clear, efficient and professional rental service. We truly value the trust placed in our team.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Terrible experience
Terrible experience, we were late to pick up and charged 40 Euro? What possible justification is their and what cost could a rental car company experience because a car or van is sat in the same space for an extra hour or more. What do you do when flights are delayed and customers are late , charge them for late collection. The booking was made with easyJet and we paid them in full, I asked for amendments then were charged a second time at the desk. Now easyJet are refusing to refund the original payment. Therefore to rent a vehicle which should have cost £260 has now cost over £500. I would not book a car with NiZACARS with easyJet. Rip off and will be making a formal complaint to the UK trading standards. I will be contacting my credit card company to dispute the payment.
June 17, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to read the impression reflected in your review.
The collection of the vehicle is subject to the booking conditions, office opening hours and any applicable out-of-hours or late collection charges. When flights are delayed, our team always tries to assist customers according to the operational possibilities available at that time.
Regarding payments made through an intermediary, any amount paid directly to them must be reviewed with the corresponding booking provider, as these conditions are managed through their own channel.
If you would like us to review the details of your rental, please contact us at customer@nizacars.com.
Kind regards,
Customer Service
NizaCars
Fantastic service with polite helpful…
Fantastic service with polite helpful staff.
The car was clean and just what I needed.
I took out the premium insurance which was reassuring. No additional charges just a deposit.
Fuel was return the same as you received the car.
So much better than the big companies. Someone always there to assist when needed.
See you next time Nina Malaga
June 14, 2026
Reply from NIZACARS
Good morning,
Thank you very much for taking the time to share your experience.
We are pleased to know that the service received, the condition of the vehicle and the support provided by our team throughout the rental process met your expectations. Our aim is to offer a clear, professional and efficient service, both at collection and during the rental.
Thank you also for highlighting the information provided regarding the available cover and the fuel policy. Clear communication at each stage is an important part of the experience we want to provide.
We look forward to welcoming you again at our Málaga office.
Kind regards,
Customer Service
NizaCars
We wait for shuttle and Laterne found them
We did wait for the shuttle but the right place at Terminal 1 is parking G. The shuttle is light blue and NizaCars screen is on the car.
We used a free of charge transfer from terminal 1 to terminal 2c and found the shuttle. The ride last 10 minutes long. At the counter it was a normal check in procedure but Joana was very nice and helpful to explain the process in detail.
June 17, 2026
Reply from NIZACARS
Good morning,
Thank you for taking the time to share your experience.
We are pleased to know that, after locating the correct meeting point, the transfer service and the collection process went smoothly. Our team works every day to provide clear information and professional assistance throughout the rental process, and we are glad that our colleague was able to explain everything in detail.
It will be a pleasure to assist you again on future occasions.
Kind regards,
Customer Service
NizaCars
The representative was kind
The representative was kind, helpful, efficient, knowledgeable and caring.
June 14, 2026
Reply from NIZACARS
Good morning,
Thank you for taking the time to share your review.
Your comments about the service received are highly valued. Our team works every day to provide clear, efficient and professional assistance throughout the rental process.
It will be a pleasure to assist you again on future occasions.
Sincerely,
Customer Service
NizaCars
There were unreasonable fuel charges
There were unreasonable fuel charges - when I had asked at the end of rental. For 5 litres of petrol - they charged me €50.
Also, if your credit card doesn’t work for deposit - they force you to buy full insurance
June 14, 2026
Reply from NIZACARS
Good morning,
We are sorry to read the impression reflected in your comment.
Fuel charges are applied according to the rental conditions and the level recorded at the time of return. Regarding the deposit, the formalization of the rental is subject to the payment and preauthorization requirements established in the booking conditions. In certain cases, alternatives may be offered so that the customer can continue with the reservation.
Kind regards,
Customer Service
NizaCars
Very good Company.
June 5, 2026
Reply from NIZACARS
Good afternoon,
We appreciate you taking the time to share your feedback.
It is great to hear that your experience with NizaCars met your expectations. Our team is committed to offering a smooth, clear, and professional service from booking to vehicle return.
We hope to assist you again on your next visit.
Customer Service
NizaCars
Very strict and not flix at all
My reservation was at 1pm and I arrived at 4pm because the delay of the flight unfortunately they told me that I can’t take the reserved car type because I’m late.
They ask me to pay for an upgrade which it’s was almost the double amount I already paid before.
June 13, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to learn about the impression reflected in your review.
Please be aware that all bookings follow the scheduled pick-up time and the conditions established for the reservation. Arrivals outside the allowed courtesy period may result in the reserved category not being guaranteed, and any alternative options could carry the applicable rate difference.
For a detailed review of your situation, please contact us at customer@nizacars.com.
Customer Service
NizaCars
Would give 0 stars if I could
Would give 0 stars if I could. When you get there, you have to find the shuttle bus, wait for it to take you down the road, and if your flight is delayed they have a term which means they can give your car to someone else. Then they try to charge you again. They know you wont get a good price elsewhere, and you're not even at the airport anymore. Total scam..
June 15, 2026
Unprompted review
Reply from NIZACARS
Good afternoon,
We do not share the comments made in your review regarding our company.
We regret the impression reflected in your message. Our shuttle service and pick-up conditions are communicated as part of the rental process, and vehicle collection is subject to the scheduled time, office hours, and the conditions applicable to each booking.
In the event of a flight delay, our team always seeks to assist within operational availability and according to the options possible at that moment.
Should you wish for a detailed review of your case, please contact us at customer@nizacars.com.
Customer Service
NizaCars
They were so friendly and answered…
They were so friendly and answered every question. It was easy to get too the shuttle and too them.
June 12, 2026
Reply from NIZACARS
Good afternoon,
Thank you for taking the time to share your experience with NizaCars.
We’re delighted to know that our team provided friendly, clear, and helpful service, and that the shuttle process made your rental smooth and convenient. Our team works daily to ensure a professional and seamless experience from the first contact to vehicle collection.
We look forward to welcoming you again on your next rental.
Customer Service
NizaCars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.