I don't know if it's good yet. I just booked. What I did not get an answer for is: am booking Group CBA (Ford Focus or similar) with Premium Rate including Full Coverage and No Excess. Could y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very happy that I received the exact car I chose. This was important to me. However, I was upset that I had no way to contact Nizacars in advance. I needed to clarify some details, as this was m... See more
Company replied
Cinco, Cinco, Cinco,Cinco, Cinco! Brillante! We were given a brand new car!! We were picked up and taken to the rental hire Nizacars from Barcelona - EL Prat Airport. The hire process was strai... See more
Company replied
Pick up and drop off were both fairly easy and quick and Lucia was very professional, helpful and friendly. I would recommend to book with them directly online and get their extra insurance instead... See more
Company replied
Company details
About NIZACARS
Written by the company
NIZACARS
En NIZACARS creemos que alquilar un coche debe ser tan fácil como disfrutar del viaje.
Somos una marca renovada de movilidad que apuesta por la transparencia, la innovación y la cercanía, ofreciendo una experiencia sencilla, ágil y 100 % orientada al cliente. Combinamos la comodidad de los procesos digitales con un servicio pensado para que disfrutes de cada trayecto sin complicaciones.
📍 Estamos presentes en Málaga, Barcelona y Mallorca, acercándote la libertad de moverte a tu ritmo y descubrir cada destino como prefieras.
✨ Ponemos a tu disposición una flota moderna y en constante renovación, con vehículos adaptados a cada tipo de viaje: desde coches compactos para escapadas urbanas hasta modelos familiares y opciones premium para quienes buscan un extra de confort y estilo.
🌴 Ya sea por vacaciones, una escapada de fin de semana o un viaje de negocios, en NIZACARS lo encontrarás todo para llegar más lejos.
💙 En NIZACARS no solo alquilamos coches; creamos experiencias de viaje cómodas, seguras y transparentes. Nuestro compromiso es acompañarte en cada aventura con un servicio claro, sin sorpresas y con la confianza que mereces.
ENJOY IT, DRIVE IT.
Sector: Rent A Car
Presencia: Málaga, Barcelona, Palma de Mallorca
Web oficial: nizacars.com
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- customer@nizacars.com
- nizacars.com
TARIFA PREMIUM
3.6
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Forcefull upselling
we had to take a new (far more expensive) contract with full cover when arriving...
June 4, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to read the impression reflected in your review.
The formalisation of the rental is always subject to the booking conditions, the required documentation and the payment or deposit requirements applicable at the time of collection. In certain cases, alternatives may be offered so that the customer can proceed with the reservation.
If you would like us to review the details of your case, please contact us at customer@nizacars.com.
Kind regards,
Customer Service
NizaCars
All communication and Dokuments were in…
All communication and Dokuments were in spanish and not english for international clients.
May 30, 2026
Reply from NIZACARS
Good afternoon,
Thank you for your comment and for sharing your observations.
We take note of your feedback regarding the language of our documentation and communications, and our team is available to provide guidance or clarification whenever needed throughout the rental.
We strive to continuously improve the overall rental experience.
Customer Service
NizaCars
Nizacars is the most honest of all the…
Nizacars is the most honest of all the rental car companies I have used. Great cars, speedy service. Highly recommended.
June 10, 2026
Reply from NIZACARS
Good afternoon,
Thank you very much for sharing your review.
It is truly reassuring to know that your experience with our service, vehicles, and team met your expectations. We work every day to provide a clear, efficient, and professional rental experience from start to finish.
We greatly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Great customer service
Lola was great. Informative and helpful and I upgraded my car as a result
June 13, 2026
Reply from NIZACARS
Good afternoon,
Thank you for taking the time to share your experience.
It is very positive to know that the assistance provided by our team was clear, helpful, and informative, and that this contributed to a better rental experience. We will be pleased to share your comments internally.
We hope to welcome you again for a future rental.
Kind regards,
Customer Service
NizaCars
Good service, no complications.
Good service of airport pickup to the car by shuttle, rented nice brand new Mercedez for business purposes, fleet very good and good pricing. At the end of the rental, fast return and drop off back to the airport. Excelent service, recommended.
June 13, 2026
Reply from NIZACARS
Good afternoon,
Thank you for taking the time to share your experience.
It is very rewarding to know that the shuttle service, the vehicle provided, and the return process met your expectations. We work every day to offer a smooth, efficient, and professional rental experience from pick-up to drop-off.
We truly appreciate your recommendation and will be pleased to assist you again on future occasions.
Customer Service
NizaCars
Reply from NIZACARS
Good afternoon,
Thank you for taking the time to share your experience.
It’s wonderful to hear that our service met your expectations. We strive to provide clear, efficient, and professional assistance at every stage of the rental process.
We look forward to serving you again on your next visit.
Customer Service
NizaCars
disappointing
disappointing. The insurance coverage offered was extremely overpriced, and I felt pressured to purchase an International Driving Permit that was never clearly disclosed during the online booking process. These requirements and additional costs should be stated prominently upfront so customers can make informed decisions before arriving.
June 10, 2026
Reply from NIZACARS
Good afternoon,
We regret the experience reflected in your comment.
Please note that the rental process is always subject to the documentation and conditions applicable to each booking, including driving licence requirements where necessary. Any additional coverage offered at the counter is entirely optional, and the customer may choose whether to take it.
Customer Service
NizaCars
Very disappointed with the service from…
Very disappointed with the service from Niza Cars.
After an 18-hour flight, we arrived with young children and were forced to wait for the shuttle bus for more than an hour in the heat. During that same period, shuttle buses from other rental companies arrived 4–5 times.
We informed both the company staff and the shuttle driver about the situation, but did not receive even a simple apology. It gave us the impression that such delays are normal practice for this company and that customer inconvenience is not taken seriously.
May 18, 2026
Reply from NIZACARS
Good afternoon,
We regret that your experience did not fully meet your expectations.
During busy periods, the shuttle service may experience slight delays due to peak airport activity. We take your comments about waiting time and staff attention very seriously and review these internally to improve our service.
We are continuously working to provide a faster and smoother experience for all our customers.
Customer Service
NizaCars
Waiting 50 minutes to be seen for a paid pre booked car is unacceptable
Employ more staff
June 12, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to read your comments. At certain times, peaks in customer arrivals can affect service speed and result in longer waits.
Please rest assured that we take your feedback on board and continue improving our processes to ensure a smoother experience in the future.
Customer Service
NizaCars
Excellent service very professional…
Excellent service very professional company very quick picking up and easy drop off great car
Lola was fantastic and knowledgeable getting us into our car thank you
June 2, 2026
Reply from NIZACARS
Good afternoon,
Thank you for sharing your experience with NizaCars.
We appreciate your feedback regarding the service and overall rental process. Ensuring efficient assistance, smooth vehicle pick-up and drop-off, and well-maintained vehicles is central to the experience we strive to provide for every customer.
We will pass your comments along to our team, who will greatly value them.
We look forward to serving you again on your next rental.
Customer Service
NizaCars
Car Hire at Malaga
NizaCars provided a very good rental vehicle & an excellent service overall. Their courtesy bus was easy to find at Malaga airport & their offices were just a few minutes drive away.
NizaCars proporcionó un vehículo de alquiler muy bueno y un servicio excelente en general. Su autobús de cortesía fue fácil de encontrar en el aeropuerto de Málaga y sus oficinas estaban a solo unos minutos en coche.
June 3, 2026
Reply from NIZACARS
Good afternoon,
Thank you for sharing your experience with NizaCars.
We’re glad to know that the vehicle, shuttle service, and overall rental process met your expectations. Our team works daily to provide a clear, efficient, and comfortable service from airport arrival to vehicle collection.
We look forward to serving you again on a future rental.
Customer Service
NizaCars
Excellent experience
We had an excellent experience with Niza Cars. Everything from the booking process, car pick up / drop off and airport transfer was extremely efficient. The staff were friendly and helpful. We would highly recommend and will be using them again when we are next in Malaga.
June 1, 2026
Reply from NIZACARS
Good afternoon,
Thank you for taking the time to share your experience with NizaCars.
We’re delighted to hear that your rental experience was excellent at every stage. Our team works daily to provide clear, efficient, and friendly service from booking to vehicle return.
We greatly value your recommendation and look forward to welcoming you again on your next visit to Málaga.
Customer Service
NizaCars
I booked a rental car through…
I booked a rental car through billiger-mietwagen.de / AutoEurope with Nizacars at Palma de Mallorca Airport.
At the counter, the standard deposit of EUR 1,600 was not accepted with my Visa debit card. I was then told that I had to purchase an additional product/insurance in order to reduce the deposit to EUR 200. The reduced EUR 200 deposit was then accepted as a pre-authorization using exactly the same card.
On top of that, I was charged EUR 230 for “NPC PROMO MOSTRADOR”, even though my booking already included extensive protection through AutoEurope, including reimbursement of the excess.
In my opinion, this created a very uncomfortable pressure situation: either pay for the additional product or do not receive the car.
The credit card requirement may formally be stated in the terms and conditions. However, the way this situation was handled at the counter felt very customer-unfriendly and not transparent. To me, this process feels like a systematic upsell based on the deposit policy.
I would not book with Nizacars again.
Ich habe über billiger-mietwagen.de / AutoEurope bei Nizacars am Flughafen Palma de Mallorca gebucht. Vor Ort wurde die Kaution von 1.600 € nicht mit meiner Visa-Debitkarte akzeptiert. Mir wurde dann erklärt, dass ich eine Zusatzleistung/Versicherung abschließen müsse, damit die Kaution auf 200 € reduziert wird. Diese 200 € wurden anschließend mit genau derselben Karte als Pre-Autorisierung akzeptiert.
Zusätzlich wurden 230 € für „NPC PROMO MOSTRADOR“ berechnet, obwohl ich bereits über die Buchung umfangreiche Schutzleistungen inklusive Erstattung der Selbstbeteiligung gebucht hatte. Aus meiner Sicht entstand dadurch eine massive Drucksituation: Entweder Zusatzleistung zahlen oder kein Auto erhalten.
Formal mag die Kreditkartenpflicht in den Bedingungen stehen. Die Art und Weise, wie vor Ort mit der Situation umgegangen wurde, empfand ich aber als sehr kundenunfreundlich und intransparent. Für mich wirkt dieses Vorgehen wie ein systematischer Upsell über die Kautionsregelung. Ich würde bei Nizacars nicht erneut buchen.
Reservé un coche de alquiler a través de billiger-mietwagen.de / AutoEurope con Nizacars en el aeropuerto de Palma de Mallorca.
En el mostrador, no aceptaron mi tarjeta Visa de débito para bloquear el depósito estándar de 1.600 €. Entonces me dijeron que tenía que contratar un producto/seguro adicional para reducir el depósito a 200 €. Curiosamente, ese depósito reducido de 200 € sí fue aceptado como preautorización con exactamente la misma tarjeta.
Además, me cobraron 230 € por “NPC PROMO MOSTRADOR”, aunque mi reserva ya incluía una cobertura amplia a través de AutoEurope, incluida la devolución de la franquicia.
Desde mi punto de vista, esto generó una situación de mucha presión: o pagaba el producto adicional, o no recibía el coche.
Es posible que el requisito de tarjeta de crédito figure formalmente en las condiciones. Sin embargo, la forma en que se gestionó la situación en el mostrador me pareció muy poco transparente y nada orientada al cliente. Para mí, este procedimiento parece una venta adicional sistemática basada en la política del depósito.
No volvería a reservar con Nizacars.
June 10, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to read about your experience.
Please note that the formalization of the rental is subject to the payment and deposit requirements specified in the booking conditions. If the standard deposit cannot be processed under the selected conditions, our team may provide alternative options to enable the rental.
Any additional coverage offered at the counter is optional and separate from any protection purchased through an intermediary, which may have its own terms and reimbursement policies.
Customer Service
NizaCars
Wonderfull
June 2, 2026
Reply from NIZACARS
Good afternoon,
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with us. Our team works every day to provide a clear, professional and pleasant rental service from start to finish.
We look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Simply Perfect!
May 31, 2026
Reply from NIZACARS
Good afternoon,
Thank you for sharing your experience with NizaCars.
We’re happy to know that our service met your expectations. Our team strives daily to provide clear, efficient, and professional support throughout the rental process.
We look forward to welcoming you again on your next visit.
Customer Service
NizaCars
Great Service
It was my second car rental with NIZACARS Barcelona.
I received excellent support from the customer service team from the moment I picked up the car until the day I returned it.
In addition, the car was new and in perfect condition.
May 25, 2026
Unprompted review
Reply from NIZACARS
Good afternoon,
Thank you very much for sharing your experience and for choosing us again for your car rental in Barcelona.
We truly appreciate your comments about the service received throughout the rental process and the condition of the vehicle. Our team works every day to provide clear, professional and attentive support from pick-up to return.
It will be a pleasure to assist you again on future occasions.
Kind regards,
Customer Service
NizaCars
Reply from NIZACARS
Good afternoon,
Thank you for sharing your kind review.
We are pleased to know that you had a positive experience with our team. Providing clear, professional and helpful customer service is very important to us, and your feedback is greatly appreciated.
We hope to welcome you again in a future rental.
Atentamente,
Atención al Cliente
NizaCars
Friendly & straightforward
Very friendly lady @ reception - process not complicated at all. Received a clean, modern car (Mercedes Benz A class AMG).
Company is highly recommandable.
June 10, 2026
Reply from NIZACARS
Good morning,
We truly appreciate your feedback about NizaCars.
It’s wonderful to hear that our team provided friendly and efficient service, making the pick-up process smooth and simple. We’re also glad that the vehicle met your expectations and was delivered in excellent condition.
We look forward to welcoming you again on your next visit.
Customer Service
NizaCars
Reply from NIZACARS
Good morning,
Thank you for sharing your experience with NizaCars.
We are glad that our team provided helpful and attentive service. We apologize for the longer wait you experienced and appreciate your patience during the process.
We hope to provide a smoother and faster experience for you on your next visit.
Customer Service
NizaCars
Very close to airport and fast…
Very close to airport and fast shuttlebus. Excellent car and very competitive price and friendly service
June 7, 2026
Reply from NIZACARS
Good morning,
We truly appreciate your review of NizaCars.
It is wonderful to know that our location, shuttle service, and vehicle quality contributed to a smooth and enjoyable rental experience, and that our team offered friendly and helpful support.
We hope to welcome you again on your future visits.
Customer Service
NizaCars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.