I’m disgusted with how I’ve been treated by look fantastic. I had an issue with an order and I’ve been blocked from ordering from them. No context of the reason, nothing explained to me whatsoever. I’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is awful. I used the live chat feature to see if I could cancel my order, as I mistakenly ordered for 2-5 days shipping and not next day delivery, when I needed the items next day.... See more
Company replied
Their customer service is unbelievably rubbish. My item hasn’t been delivered and I’m communicating constantly with various people over messaging. Each one telling me something different from the last... See more
Company replied
Customer service is shocking, NO REAL PEOPLE, there is no service they take your money then only give you a chat, which is automated, unable to comprehend simple question and turns it around by sayi... See more
Company replied
Company details
Information provided by various external sources
Lookfantastic Norge har alt i luksus skjønnhetsprodukter , og er en offisiell forhandler av kjente produkter som: Aveda, Redken, L'Oreal, Decléor, Ole Henriksen og mange flere. Ved å være en verdensomspennende merkevare har Lookfantastic den kompetansen du trenger for å finne nye favoritter.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- no.lookfantastic.com
1.7
Bad
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sending and delivery was great 😊 quick…
Sending and delivery was great 😊 quick and easy ❤️ Will order again 👍🏻 Great products 👍🏻
September 24, 2022
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
Tragedy
product ordered 3 weeks ago as a gift has not come today. the website has a .no ending which suggests that it is a Norwegian website. there was no answer despite several attempts to contact us.
September 21, 2022
Unprompted review
Reply from Lookfantastic
Hi Klaudia,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
This is a fraud company
This is a fraud company. I ordered 4 months ago. Everything is paid. The order has not arrived. I sent 10 mails to customer service and they do NOTHING.
June 27, 2022
Unprompted review
Reply from Lookfantastic
Hi Fox,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
The discount code didnot work BRUK CODE :LFNEW20
I have got discount in the product,the 20% discount code didnot work BRUK CODE :LFNEW20
August 27, 2022
Reply from Lookfantastic
Hi Indusmita,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
It takes insanely long time to receive…
It takes insanely long time to receive your purchased goods. Ordered a shampoo in the beginning of august and has not yet received the product. It does not have a tracking number either. Last time I ordered from BliVakker, I received my shampoo within two days!
August 27, 2022
Unprompted review
Reply from Lookfantastic
Hello Aida
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Nathan
I didn’t get my box for July because…
I didn’t get my box for July because it’s out of stock! I have 1 year subscription 🤬😡 They just forget to send it to me! But didn’t forget for the payment!! 🤬 VERY DISAPPOINTED ☹️ 😠
August 26, 2022
Unprompted review
Reply from Lookfantastic
Hello Mariya,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Nathan
Svindel!
Svindel! I waithing for my delivery months I want back my money!if not I will go report to police
August 23, 2022
Reply from Lookfantastic
Hello Urszula,
Thank you for leaving your review.
I am so sorry to hear that you have not received your order and I do appreciate the inconvenience this may have caused. I have sent a message via your account, to assist you further with this matter.
I look forward to resolving this for you.
Kind regards,
Amy
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Good selection of items
Good selection of items. The website is easy to navigate to look for items.
August 22, 2022
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
The product which I ordered has been…
The product which I ordered has been uncapped. As a result, this entire item was damaged and empty. I paid for an empty bottle.
Not such a good experience.
August 6, 2022
Unprompted review
Reply from Lookfantastic
Hello Raminta,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Amy
Reply from Lookfantastic
Hello Osi,
Thank you for your review. I am very sorry to hear about the experience you have had with your order. I have now sent you a message via your account with the latest information as I would love to get this resolved for you.
Kind regards
Nadine
Customer Relations Executive
I was waiting long for my delivery.
June 30, 2022
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Excellent product choices and quick…
Excellent product choices and quick delivery of course if paid for tracking service! Standard delivery takes a lot of time!
June 29, 2022
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It took long time 1.5 month to receive…
It took long time 1.5 month to receive my package last time and I had to pay tax also at the post office.
June 24, 2022
Reply from Lookfantastic
Hi Zahra,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind regards,
Nicola
The amount of unnecessary packaging is…
The amount of unnecessary packaging is astounding. I've told them this before, but still I get f.ex. one shampoo in a box that could fit ten shampoos. For that reason, I try not to buy here. Another thing: whenever I try to sort the products "low to high"- price option, it never works.
Other than that, there are a lot of great products here.
May 26, 2022
Reply from Lookfantastic
Hello Ingrid,
Thank you for your review.
I am sorry to hear of this matter and I do appreciate the disappointment this may have caused. I will ensure that your comments are passed to the relevant departments, as we appreciate all feedback received.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Amy
Products are nce and effective service
May 24, 2022
Reply from Lookfantastic
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Really like shopping from Lookfantastic
The only reason I am just giving you 4 stars is because one of the products I was buying was much cheaper on the US site. I hope that you can have the same prices worldwide. Part from that I am so far happy 😃
May 24, 2022
Reply from Lookfantastic
Hallo,
Takk for at du tok deg tid til å skrive en anmeldelse! Vi er glade for å høre at du var fornøyd med tjenesten vår.
Hvis du trenger mer informasjon i fremtiden, kan du gjerne kontakte vårt kundeserviceteam fra din nettkonto.
Vi ønsker deg en fantastisk dag,
Lookfantastic kundeserviceteam
Reply from Lookfantastic
Hello,
Thank you for sharing your experience. I am sorry to hear about this, due to GDPR rules we are not able to share information about your order, this is to protect your privacy.
We take all measures to avoid these situations from happening and we will be happy to help you further with your query if you contact us through your online account or our social platforms.
Kind regards,
LF Customer Service Team.
Large selection at low prices.
May 5, 2022
Reply from Lookfantastic
Hei,
Vi er virkelig glade for å lese denne tilbakemeldingen fra deg, og takker for at du tar deg tid til å legge igjen en tilbakemelding til oss!
Hvis det er noe vi kan helpe deg med i framtiden, ta gjerne kontakt med vårt kundeservice team via din online konto og vi vil hjelpe deg.
Ha en nydelig dag,
Feedback Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.