Noir & Blanc Reviews 

I have sent several emails over the past 2 weeks and still have no idea when my item will arrive. I will not be ordering from this company again. I was expecting a delivery date.

Terrible. I placed my order on the 12th of December for a Christmas delivery. By Christmas Eve it hadn’t even been posted let alone delivered - three to five working days I was assured the deliver Would take. So I canceled my order and asked for a refund. No refund has been forthcoming. Bloody rubbish.

There should be a zero star option. I have tried to cancel my order 4 times once they put the bag I ordered on backorder. They will not cancel it- they keep offering me a discount or ignoring the emails. Do NOT order from them. I finally disputed it with my bank.

Take your money and will do everything in their power to not give it back to you, even after they offered me a refund, when I said it wanted a refund they ignored all my emails.

They took the money from my bank but never sent me order number. Only a welcome letter was sent and repeated emails triggered nothing.

Based in China claiming to a European company. Beware. Can't coment on quality because I've not received item in the time frame specifed.
It was supposed to be a present for my 85yo mum's birthday and you failed to deliver.

I bought 2 bags, got them and realized they were too small for what I need. I asked via email about returning them. They requested pictures, I sent pics on 12/1/25. Nothing from them since then. My CC charge doesn’t show a phone # to reach them. Their customer service and response is non existent. Bags are ok, but requesting a return is awful. Oh, and I was supposed to get a free wallet with my order. NOPE didn’t come.

A beautiful gift. Think I will need to purchase one for myself.

Easy ordering and about 2 weeks later bags arrived from company.
Well packed for delivery to UK

They sent the wrong bag. It smells as there was no anti mould sachet inside. After sending numerous messages through contact and many many emails. They said I have to pay to return it to the States. Which will cost a fortune with no guarantee I'll get my money back. They should be reported to Google as they are con artists. And I've lost nearly £50.

This purse is exactly as advertised. Two strap option is great! Quality product. Soft and well made. And great value. Customer service was outstanding. The order was misplaced during delivery and a replacement was promptly sent.

I bought two crossbody bags. The size was too big. I am trying to do a return . They are not answering my emails. When I try doing the return online ,an error comes up as no such order number. I am being scammed. This company is a scam.

I purchased 2 of your hand bags and absolutely love them. Took them on Vacation to Curacao, and received many compliments. They are exactly as pictured on the site.

This is the second bag I purchased it’s a perfect size for daytime wear. I have the black & the beige.

I still haven't received my purse, which was ordered approximately one month ago!

Absolutely beautiful bag even better than I ever expected. Great company..

I love the pocketbook but they said it was going to come with extra straps that was not the case.

While the quality of the purse was quite nice, I was very disappointed in the actual size of the bag when I received it as when advertised, the photos of the bag appeared to show the bag to be much bigger than it actually is. The bag only holds a phone, a small change purse, a few keys and a tissue. Nothing more , therefore the bag is not suitable for daily use.

Loved the quality of Luma crossbody bag , enjoy having two different straps to use. Customer service was exceptional , courteous and helpful.