Noir & Blanc Reviews 

142
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often describing bags as beautiful, well-made, and soft leather. People frequently highlight practical features like roomy interiors, multiple pockets, and versatile strap options. Reviewers also praise the excellent customer service, noting quick and helpful responses to issues, and efficient order resolution. However, some customers also noted concerns regarding product quality, such as cheap materials, faulty zippers, missing features, or damaged items upon arrival. Several people experienced issues with incorrect bag sizes or colors being sent, and some found the straps to be too short or too wide. Delivery delays and lost orders were also mentioned by a few, alongside difficulties with customer service for returns or refunds.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality, design, and functionality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction, praising the soft,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting an easy ordering... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional, courteous, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was really hoping these bags would be amazing....turns out, they're cheaply made. The bag material is definitely lacking. The zipper seems likely to break and is also sharp when you pass your hand i... See more

Rated 3 out of 5 stars

It's a nice enough bag; totally not convinced that it's real leather. It had an odd chemical smell though that seems to have dissipated. Biggest issue is that the seaming of the lining on the fro... See more

Rated 3 out of 5 stars

The product looks great but was missing the two inside side pockets plus the external USB charging port. Also, the opening is larger on one side than the other. It was a slow delivery service.

Rated 4 out of 5 stars

I received my purse and fell in love with it immediately except the side pocket zipper didn’t function correctly. I reached out to customer service. I was immediately helped. They asked for a picture... See more


Company details

  1. #29 of 30 best companies in Handbags Shop
  2. #103 of 116 best companies in Fashion Accessories Store

Written by the company

Offers modern bags and accessories. The collection features streamlined totes and full-grain leather crossbody bags. Items are designed for daily use, travel, and evenings out, blending elegance with practicality. Detachable straps allow for versatile styling. The accessories aim to enhance personal expression.


Contact info

3.2

Average

TrustScore 3 out of 5

142 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.2

All reviews

(142)

141 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery was awful

Delivery was awful. Purse was sent in a bag instead of a box. Therefore it was crushed, in addition the fabric bag to store the purse was just shoved in the package. Very disappointed,

October 25, 2025
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Rated 5 out of 5 stars

I received it quickly

I received it quickly. That was a Big plus. It is very roomy and holds everything I want to put in it. Now my only problem is which strap to put on it.

October 23, 2025
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Rated 4 out of 5 stars

The quality of the leather is better…

The quality of the leather is better than expected. Very soft and a beautiful color; and I love the multiple pockets. The reason I didn’t give 5 starts was the width of the fabric strap. It’s just too wide and bulky for my comfort and body type. I purchased a strap from a different vendor.

October 9, 2025
Rated 4 out of 5 stars

Love the purses but……

I would have given the purses a 5 but there is a lingering smell. I have used sprays on the inside and it’s helped and I am hoping within time it will be gone. I do love the purse. Wish the leather strap was a little bit longer too. Maybe just a few inches. I’m tall and it’s kind of short.

October 21, 2025
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Rated 5 out of 5 stars

My recommendation!

The handbags from this brand are very beautiful and high-quality. The package arrived on time. I'm delighted; I can wear it every day or with a beautiful dress for the weekend. It's roomy, has a lot of space inside, and pockets inside and outside. 2 replaceable straps and keychains.

October 15, 2025
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Rated 1 out of 5 stars

I never received the product

I never received the product. I received a message from one of your reps saying “I’ll check” but they never got back to me. I also left a voicemail and no one hit back to me. I know the cc # was wrong and submitted a new #

October 6, 2025
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Reply from Noir & Blanc

We’re very sorry for the frustration you experienced. Please email us at hello@noirblancnyc.com with your order details so we can review the issue and assist you. Best regards, Noir & Blanc Customer Care Team

Rated 2 out of 5 stars

Still haven’t received the 2nd purse

Still haven’t received the 2nd purse. Not happy with the quality or size. Please let me know where the other purse I ordered AND PAID FOR is?
I would like to know how I return and get my cc credited for both purses . I’m so unhappy with it- and like I said I paid over $100. For one purse I don’t like & 1 purse I still haven’t received.

October 6, 2025
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Rated 4 out of 5 stars

Slow to get order

My order seemed to get lost and there wasn't any tracking information for me to follow. Took me couple of times reaching out to get help but they eventually helped me and my order arrived.

September 25, 2025
Rated 4 out of 5 stars

Happy, but wrong color!

Purchasing and shipping was great. I ordered two bags and one came in the wrong color. Gave it as the gift anyway and it worked out, but definitely an odd and unfortunate mistake.

September 25, 2025
Rated 5 out of 5 stars

I am absolutely impressed with the…

I am absolutely impressed with the quality of these bags! I have 5 of them in different colors. Not only are the bags of great quality but the size is perfect for me! Another amazing addition is the wonderful customer service they offer! I highly recommend these bags and outstanding customer service representatives!💕

September 12, 2025

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