www.nordnet.dk Reviews 

In general it is OK. The biggest and probably, only positive is that the brokerage manages the Nordic taxation complexities. The mobile app is often buggy. Many features do not work most of the time, ex: Comparison graph with indices do not work sometimes.
Several times during high activity in US markets, many ISINs erratically got marked as non-tradable. Considering the high brokerage, the delayed prices and unreliable trading experience (ex. ISINs being marked non-tradable in certain situations) are some serious letdowns.

I was supposed to transfer some pensions from my bank to Nordnet and invest the funds myself. But Nordnet is dragging its feet and nothing happens. I have contacted them several times to transfer the money but they are unable to do so. Find another solution

Overview of investments and fair pricing of services

I have been waiting for two months for a reply to my application for a pension fund. Despite chasing, I received no replies.
Update: After prompted by the reply to this review, I called customer service. To the best of my understanding, they found my application, which was virtually in a pile of unprocessed files. They said they would ask to prioritise it. My account was then opened shortly afterwards.
I increased from 1 to 3 stars because of the follow-up. It's a shame it had to get to the complaint stage before any action was taken.

No English language option. Only possible to change on welcome screen later on everything in Danish.

Requested options for withdrawal and specifically asked if there was anything I should be aware of and got a no, with a link to a form to fill out.
In the form it states that it is not possible to do this from December to February due to taxation and it will then take 4-6 weeks. So basically a quarter of the year is closed for this option. Quite sad customer service not to mention this up front to a Gold member, and discuss other options.

[1st reply comment: Thank you. I also sense a "we did inform you". This is going to appear pedantic -meant as a customer impression of that information. No need to comment.

The form states Dec 5 is request deadline, Dec 13 is last date for payment up to 6 weeks after a request. Payment start again after Jan 22.

So the real deadline for last request for payment *this year* is Oct 24 (6 weeks prior to Dec 13).
Missing an Oct 24 request by one day, the payment *can* happen after Jan 22 (3 months calendar time after the request).
The "last call" letter you refer to is sent out Nov. 13 so 2 weeks too late for this years October 24.

Missing the Dec 5 request, there is a risk of Payment 6 weeks after Jan 22 which is March 6 (3 months calendar time).

So setting an expectation of 4-6 weeks when a customer calls, in the form etc., is far from the real life worst case of 3 calendar months / 12 weeks *for the customer*.
According to the information provided.

Dec 5 customer usefulness is also questionable in that it seems to makes no practical difference (other than place in the queue) if I send a request Dec 5 or Dec 6.

So better customer centric information is warranted ala
"If you (the customer) want payment this year ... Oct 24"
"if you (the customer) request last minute, then payment will be ... up to March 6"

I am not looking for a clarification here. This is just feedback on how your info can be perceived, hoping for an improvement.]

Skide god service og en meget let at forstå tingene på platformen 🤩

From hero to zero in just a few weeks. Serious problems in handling traffic on the platform. Extremely long waiting times in customer service. Considering to switch to Saxo.

Very easy to use app and ideal for beginners with investing. Would be even better if there was an english / translator version on desktop, as well as a function to customise dates / periods to analyse performance of investments over time.

I strongly advise against using Nordnet as a broker. They apply multiple unexplained fees that are not clearly stated in their rules or contracts, and these charges are often unrelated to my own actions. I have held the same stocks in other trading accounts without being charged extra, but Nordnet seems to have its own internal rules to justify additional deductions.

Customer service is difficult to reach, and when you do get a response, it often lacks clear explanations. I have ended up paying more than expected due to these hidden fees, which makes investing with Nordnet frustrating and costly.

Avoid this platform if you want transparency and fair pricing!

Biggest amateur platform in the world!! On the worst possible market timing they decide to push a platform upgrade that disabled log-in capabilities for 500.000 danish customers who were locked-in the majority of the day. How on earth can a professional platform push an upgrade during trading hours AND with the worst market timing. Can't wait to sell all assets and move to SAXO BANK - See you - never again!!

System down, dealing with currency accounts changes sub rated.

I have been using Nordnet for several years to trade. Not the smartest and easiest platform. When I tried to make an internal transfer for my grandchildren, the system is completely impossible. First I waited a month for a power of attorney and then the system didn´t allow me to make an internal transfer. The help from the support department is poor. I almost gave up and moved my money for my 5 grandkids to another platform

Really good platform, no problems whatsoever. Been using it for 5 years. Helpful support.

Using Nordnet for more than 2 years now, without any issues. They have great customer support, affordable trading prices and overall a friendly user interface.

The only minor issue would be the knowledge tests for buying complex types of stocks or funds, they are only in Danish, so even if you did your homework, it’s quite hard to understand economical terms in a complete foreign language.

All in all I totally recommend Nordnet, not sure why everyone is so furious about it on this platform!

I decided to invest $2000 in nordnet which I thought would not disappoint but my money mysteriously disappeared and their support said they cannot do anything about it which i reported to Rose Lane (GP) Limited for their intervention.

Nordnet is probably one of the best trading platforms available in the nordic contrys, but it is not without its flaws. All other platforms I have looked at so far, deploys bizarre tricks to cheat you, as one insider once said, the stock trade business makes gangsters look like angels.

I’m a pensioner so I have nothing else to do than learning how to become a day-trader and Nordnet is far from suitable here. One of the problems is that you can not do scalp-trading because whatever deal takes place during the day will not be updated until the next day, that means you are locked-in until the next day and that is definitely not how to do scalp-trading.

Paying a fee to do trades is not a problem as long as I have instant updates, fast access and execution, but Nordnet do not offer such facilities, neither do they offer extended hour trading.

My summery is that Nordnet is ONLY useful if I want to go long on a trade.

I created an account and I've been waiting for more than a month to get it activated. Very disappointing for a digital-first broker to take that long.

Over the phone, customer support couldn't tell me how much longer it would take.

When I inquired again via email a week later, they said "Due to the rules on protection of personal data, Nordnet is unable to respond to your inquiry pr. mail."

So over the phone they don't know, and over email they use GDPR as an excuse not to tell you anything. Very poor service. Still waiting for my account...

They don’t specify which of your accounts you can transfer money to and which you can’t. As a result, 3 phone calls later (being told they would prioritise this 3 weeks ago) I’m still waiting to get my money back from their error-account. I still haven’t gotten them back and now it’s been an almost month. Also, you have a period of time when you open an account to invest without fees. I now lost this opportunity because I’m waiting for them to solve the above, now I’m being told it’s not their problem.

Customer satisfaction is just not a priority, which ofc is a fair decision they made. But as a customer I would have liked to be told beforehand.

If u wanted to be robbed legally then buy shares with nordnet.. very disappointing place for investment