Norstatpanel Reviews 

They used to be good when I joined around 1 year ago in 2025. Recently they freeze my account when I tried to cashout. Telling me that ''We can confirm your Norstatpanel account was frozen due to the failure of multiple quality checks that we perform on all our panelists.

We are obligated to analyse account and survey data to reduce fraud and increase data quality, your account has therefore been permanently deactivated in accordance with our Terms and Conditions, with the forfeit of any rewards.'' The thing is if Norstat think my survey failed quality check they should freeze my account immediately, but not wait until I tried to cashout! I am doing survey everyday, from inviatation email from Norstatpanel, not by logging in Norstat platform, just to may some pocket money like 5 pound per month ONLY. I completely not aware that my account is frozen, until the point I tried to cash out and input password and failed to login and realized my account is locked, and email CS and they reply oh your account is frozen now. That's amazing!

I signed up and spent probably about 20 to 30 minutes completing an initial survey. Almost as soon as the survey was completed and sent off, my account was frozen. I contacted customer service to see what the problem was and received no reply. Two weeks later, I chased it up and was told that my account was permanently deleted because they didn't think I resided in the United Kingdom. That's despite the fact that I do reside in the United Kingdom, and put a UK address on my account.

Looking at other reviews on here, it seems that they do randomly freeze accounts. I'm guessing they've employed some sort of AI agent to monitor this stuff, and as we know, AI is not fit for purpose at the moment.

Anyway, considering I gave a small amount of my time for a survey, I think this is terrible customer service, and I would not recommend anyone sign up for an account.

Conning scum! Let you spend hours completing surveys, then say you need to validate your account in order to claim your rewards, but the validation never goes through. DO NOT JOIN UP!!

Unable to redeem rewards for no reason. Advised of quality checking account ad others have stated. Previously had no issues but has changed suddenly.

I've been doing surveys on this site for a few years. I have done many surveys and last week I did a one one-to-one interview. I know surveys don't pay much but after about 4 years all my surveys were worth is 20 euros. The interview was 30 euros which is a bit better.

My main issue, and the reason why I am going to de-activate my account, is that cashing in those rewards is massively complicated. They were not usable on the same site so I had to go through the procedures more than once. It is unbelievably not user-friendly, there are too many steps, the gift sites don't work well and are not consistent. I am quite tech savvy but this confounded me to the point where I had to ask AI to help me. It's not worth the trouble.

Also, the stars and points etc. is all nonsense. You can only cash in the credits. The rest makes it look more valuable than it really is.

The whole thing is a total fraud on users.

Not a native Finnish speaker, but that is not required. I answered surveys carefully and honestly. Yesterday the account was frozen. Support only referred to “quality control tests” and language requirements without giving any concrete details.Not transparent at all.

Joined; all well. Three days later ‘your account has been frozen.’ I asked why and they said they reserved the right to do so in their t&c’s due to ‘irregularities’ - they’re just a data grab and sell service IMHO. They’ll take the details and then freeze you out before having to pay out anything. Disgusting yet unsurprising.
All of my details were on the up and up and yet this is the line I was given. I should know better than to join one of these things by now. IMHO a total scam company.

This company is absolutely horrendous I’m owed 190 points they have completely refused to give me I contacted market research society they have done nothing their dpo and Alex shouksmith have done nothing to help me extremely poor panel

Highly relevant survey panel with good and timely customer support and surveys that are tailored to my interests and needs . Surveyse are easy to navigate and easy to fill in. Moreover they have a fair payment conditions. Have a nice day.

Adding my name to the list of people frozen out of the panel for no reason. I have been a member for several YEARS, in the top tier, with a completion rate always in the high 80's at least. Then with no warning account is frozen due to 'the failure of multiple quality checks' and then permanently deleted. Had around £20 in rewards sitting the last time I checked. Pathetic!

My experience with Norstat’s survey platform has been extremely frustrating.

An earlier survey crashed repeatedly with a server side “Fatal error when executing user-defined code”. I tried several times over two days and received different error reference codes each time.

With the latest survey, the second page simply stopped. It displayed “Loading…” indefinitely and never continued. After that, the website temporarily degraded into a broken, unformatted page. When the site recovered, the survey had disappeared from my list of open surveys.

Trying to access it again then produced an error saying that I had already accessed the survey, while the backend reported that the survey source was “already completed”. I had not completed it.

I also tried the mobile app. It rejected my login credentials several times, even though exactly the same credentials worked on the website. I use a password manager to enter my login credentials, so this was not a typing error. Later, without changing the credentials, the app finally accepted the login.

If a company wants people to spend their time completing surveys, it should provide a platform that works reliably enough to let them do so. At this point I have spent far too much time dealing with Norstat’s technical problems instead of actually answering surveys.

I'VE GOT MENTAL HEALTH AND LEARNING DISABILITIES AND SHOULDN'T BE TREATED LIKE THIS. I'VE COMPLETED SURVEYS THEN I GET DISQUALIFIED. THEY OWE ME OVER 300 POINTS AND STILL TRYING TO GET THESE. I'M VERY SUICIDAL AND THIS ISN'T HELPING ME

I have been completing surveys for over a year, but when I try to redeem my points it loops around asking for the same verification again and again, and recently multiple surveys error out. There support used to respond same day to issues like this, but now they only respond weeks later or don't respond at all

I've been doing surveys with Norstatpanel UK for a few years now with hardly any issues. It has always been good until a week ago, when for no apparent reason my account was frozen. They initially replied to my enquiry saying "We are in the process of carrying out a quality check on your account and we shall be in touch shortly once completed."
However since then emails and requests have been ignored. They owe me £13.60, which doesn't seem much but if they're doing this on the scale it appears from Trustpilot then it is a massive scam. I don't know if it has changed ownership or the company is now in trouble but this is not the way to go.

I have pressed unsubscribe on their emails several dozens of times and still these people will not free me, continually sending me their obnoxious surveys, time and time, again.

Do not sign up with these scandalous people they will not unsubscribe you.

If only I could discover an Ombudsman to wipe these dreadful people off the face of the earth.

Why on earth do they have an "unsubscribe" button on every email they send out yet choose to ignore ones request for ever?

I think this company is having a clearout of members for some reason.Surprised to see so many members having their accounts frozen recently..well guess what?...add my name to the list..and I've only been with them a few months so haven't attained reward level points...and now seems I never will. Very strange behaviour ,but not unique,from such a large company I must say in this industy. If this is how they treat new members I'm glad I know now. Keep away ,guys.

Yet again another member being told lies and given fake excuses to block my account to avoid paying out for time spent over a long period completing surveys and projects , they are failing to show evidence and won’t listen to your claims , this. Is Clearly an untrustworthy site that is only outcome is to block and steal your rewards for themselfs , I have now wrote to trading standards and the RIC as I feel this a fraudulent scam to steal your earning and won’t allow you to receive reward from all the project and invite you made , I been a member for over a year or so and this is the way they treat you , my only down fall was saving my point up and not converting them earlier now I lost almost £100 or so . This site need to be shut down if still going conduct itself the way they are . Fake , false , misleading , & shameful .

Complete waste of time and scam.
Lots of emails, I then decide to do a survey with a promise of lots of 'coins / points'. Spend 15+minutes completing the survey.

Once completed, I get told 'You are not eligible for any rewards as we've already had enough responses'. So I got nothing for the time I spent filling in the survey.

That in my books is a SCAM.

I logged in this morning only to see a message on screen that said my account had been frozen.
Not understanding why as my account was at 100% and i was at the top tier i contacted support.
They replied and said due to pre screener irregularities.Pre screeners are normally your age,m/f,and region so how did i irregularly fail that,i am F-52 and live in the southwest.
I replied to them and stated i had just changed from a Samsung phone to iPhone,i do not have a VPN,also that some recent surveys have been for my teen.
Now if he has mad a mistake completing a survey it is appalling they have frozen me out,he is a child!
I put in for 2 x£10 bank transfers,one on 21st and the other on 22nd as my points had built up.
I asked in the email i sent them what would happen to these payments but like i said no reply.
I am wondering if the 2 payments have flagged their system,but i earned the points fair and square.
This is totally unethical on their part and the lack of reply is so unprofessional.

I see on here a good few people have had the same issue as me.
This is unfair that we have put our time and effort into completing surveys for a dead end.

Email reference 1344931 (for Norstatpanel)