I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good. Obviously I do have screenouts but they ar... See more
Company replied
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Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too qui... See more
Company replied
I don't understand anything. I've been trying to redeem 100 Norstat Coins for 10 days and it's impossible. When I make the purchase, I always get two messages: the first time it says it's awaiting... See more
I've been doing paid surveys for quite a few years now and I have a lots of different sites I use to do my surveys, this one is by far the best I have used so far. They also sent me a Tobii eye tracke... See more
Company replied
Company details
Written by the company
At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.
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2.8
Average
4K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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How long does the review take?
I've been a member of norstatpanel for a year, and everything was fine before. However, a month ago, when I tried to redeem a gift card, a message appeared: "Your transaction is temporarily on hold for a standard quality check. We periodically review survey responses to ensure fairness and accuracy. This process typically takes up to 48 hours, after which you will be able to redeem your coins as usual. Thank you for your patience!" Even today, I still can't redeem it. It's been a whole month. Can you give us a reasonable explanation in front of everyone?
August 30, 2025
Unprompted review
Reply from Norstatpanel
Hi Jordie - Thank you for your feedback
We apologize for the difficulties you’ve experienced. It seems there has been a technical issue affecting your account, which may have prevented your withdrawal from being processed.
Please contact us at support-uk@norstatpanel.com so we can review your account directly and help resolve this as quickly as possible.
We appreciate your patience and for taking the time to share your experience.
Kind regards
The Norstatpanel Team
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been erroneously accused of fraud with no redress
I have been completing surveys for many years before it was Norstapanel
Very annoyed to have had my account frozen and been accused of fraud
They have upheld their decision and closed my account and I have forfieted any rewards
I have not now or ever committed any act of fraud
August 8, 2025
Unprompted review
Reply from Norstatpanel
Hi Diane - Thank you for your review!,
We’re truly sorry to hear about your experience and the frustration this has caused you. We understand how upsetting it must feel to have your account closed under such circumstances.
Accounts are only deactivated when our system detects activity that appears to breach our Terms & Conditions. However, we never intend for honest panel members to feel unfairly treated.
If you’d like us to review your case once more, please reach out to us at support-uk@norstatpanel.com with your account details. Our team will be happy to recheck everything and provide you with a clear explanation.
Thank you for the time you’ve spent with us on the panel.
Kind regards,
Norstatpanel
Deactivated
Had nearly £30 in my account,then out the blue my account has been frozen.Contacted Norstar who then tell me my account has been deactivated in accordance with our terms and conditions with the forfeit of all rewards 🤬🤬
August 6, 2025
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review!
We’re sorry to hear about your frustration – we completely understand how disappointing it must feel to lose your rewards. Accounts are only deactivated when our system identifies a breach of the panel’s Terms & Conditions, but we appreciate that this can sometimes come as a surprise.
If you believe this decision was made in error, please reach out to us again at support-uk@norstatpanel.com with your account details, and we’ll be happy to review your case again.
Thank you for having been a part of our panel, and we hope we can resolve this for you.
Kind regards,
Norstatpanel
I keep getting rude emails from you…
I keep getting rude emails from you stating your unhappy with my survey answers which by the way are ALL TRUTHFUL. IM NOT A CHILD PLEASE STOP BEING RUDE TO ME OR I WILL GO SOMEWHERE ELSE HAPPILY!!!
July 30, 2025
Unprompted review
Reply from Norstatpanel
Hi,
Thank you for sharing your feedback. We are very sorry to hear that you’ve experienced our emails as rude – that is never our intention. We truly value your honest answers and your participation in our surveys.
Sometimes our system automatically flags answers when they appear inconsistent, but this is not meant as a personal criticism. We want all our members to feel respected and appreciated.
Please contact us at support-uk@norstatpanel.com, so we can review your account and make sure you have a positive experience going forward.
Kind regards,
Sandra - Norstatpanel
Such terrible customer service
When I redeemed a gift card, it prompted that the account needed 48 hours for review. I waited patiently for 48 hours, but the review still failed. So I waited almost a week and went to redeem the gift card again, but it still showed that it was under review. I consulted customer service, and they asked me to submit some bills to prove my identity. I submitted it as required, and then there was a long wait. I urged them again and again, and waited for a week, but still no response. I was so disappointed. If I didn't consult them, I would never know that there was an abnormality in my account. It only appears when I redeem it in the store, so they blocked my account a long time ago without notifying me, and kept asking me to complete questionnaires until I reached the threshold for redeeming rewards, and then they notified me of the abnormality in my account. Then there was no way to appeal, so I had to consult customer service again to find out how to appeal. They make the process complicated and make users tired.
July 2, 2025
Unprompted review
Reply from Norstatpanel
Dear Harry,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We understand how disappointing it must be to face delays and a lack of communication, especially after spending time completing surveys and reaching the reward threshold. Please know that account verification and security checks are important steps we follow to ensure the safety of all our users, but the process should absolutely be more transparent and efficient.
It’s clear from your message that we fell short of your expectations and of our own standards . Particularly in how we handled the communication and follow-up. For that, we sincerely apologize.
We’re currently working to improve our internal procedures so that account reviews, identity verification, and appeals are handled more promptly and clearly communicated.
If your issue is still unresolved, please don’t hesitate to reach out to our support team again, referencing your earlier messages and we’ll make it a priority to look into your case.
Thank you again for your feedback as it helps us improve!
Kind regards,
Norstatpanel Customer Service
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I had a good experience all this while…
I had a good experience all this while ad I really love using this survey cos they were aways handy when I need something out of my budget and I was always honest with my opinion I've been using them for years now ...and not until now I completed a survey which was a 180 coins and I was waiting for a couple 20 coins to reach my limit to redeem for an apple card but all of a sudden I got blocked ..frozen at first then blocked ...please I would love to have a review on that I didn't violet any rules I know of ..and please I'm kinda stuck and I really need that money please..thanks you I hope you rely
June 11, 2025
Unprompted review
Reply from Norstatpanel
Hi Emmanuel,
Thank you for your message.
We’re sorry to hear about your experience. If you believe your account was blocked in error, we encourage you to contact our support team directly at support-uk@norstatpanel.com. They’ll be able to look into your case more closely. :)
Best regards,
Mille - NorstatPanel
I had been filling in surveys for years until now
I had been filling in surveys for years with this company without problems until the past 2 months and upon contacting the customer support things were good but now it's just ignorance whom ever is now in charge or doing even the customer service is a joke.
For years I've been at the VIP level, never had a warning, done the trails, ran the apps, did the completion, granted you weren't flooded with surveys and some were long but things built up over time. For most of the time, it went OK - even though at times survey glitches were very common, they used to have actual humans responding to reports.
Well, now it seems Norstat has turned into the other survey companies that just rip you off and reply with a generic AI reply. I can now add my name to all those who have been falsely accused of things and yet this company still wants you to keep their apps installed and running, browser plugins running so they can take your information while telling you they deactivate your account and don't present evidence of things and the cash out system when it works is just as bad.
Now they steal your credits, AI generated reply and you can tell it's generic as past reviewers here and on other sites have shown. Even more so you get the default "our terms are violated" and you know that's a load of rubbish as after years of use and being a VIP to be treated like this is disgraceful and interestingly the so-called terms are nowhere on the site so you'd know other wise.
I ask twice for detailed information, and every time I only get the same bot message. It's impossible to get through to a human being and their support pages are severely lacking in information nowadays as well.
Be warned: Norstatpanel now falsely accuses you of wrong doing but refuse to tell you what triggered the actions they take and claim you've committed, and it appears to be triggered by an attempt to redeem the credits you earned or something else. The generic message along with everything else and they can't contact you with basic information yet their AI message claims the damage control excuse.
If people's accounts are being automatically deactivated for some AI generic reason and there is no human to contact especially after years of loyalty it says plenty to how far this company has fallen.
Massive ripoff!
And like the rest I'm sure I'll get an AI generated reply claiming to be from a human employee with another generic message on here telling me to contact support which again will be an AI generated message.
***EDIT and Additional: To Millie***
Tried over the past several days to reply and tried a direct contact and got a "so-called" real person and what a shock, not! You've said her you have contacted Trust for information, no response from Trust to me about any information.
I tried a direct to Norstat UK and not surprising I got the same reply as the generated and not surprised got the exact same generic reply almost word for word including claiming the generic privacy policy that isn't even on your site.
What's even more disgusting is the fact you are still earning credits from me and applications with third party companies that were linked to Norstat.
July 2, 2025
Unprompted review
Reply from Norstatpanel
Hi Michael,
Thank you for your review.
I can assure you that all support cases are handled by real people. I'm sorry to hear you’ve had this experience after being a long-time member of our panel. :)
I've reached out to our support team to follow up on your case and will make sure to keep you updated once I know more.
Update:
Our team has difficulties looking into your case with your first name as the only available informaiton. Therefore, I have requested additional informaiton here at Trustpilot - you have 3 days to answer this request. :)
Best regards,
Mille - NorstatPanel
Until now I've had no problem
Until now I've had no problem. Now, i completed a very long survey and have to wait at least 7 weeks for payment. Crazy
July 4, 2025
Unprompted review
Reply from Norstatpanel
Hi Goony,
Thanks for your review - it's great that you feel happy with our panel.
If you ever feel a reward is taking too long to arrive, you're welcome to contact our support team at support-uk@norstatpanel.com. :)
Best regards,
Mille - NorstatPanel
Cannot withdraw voucher
At first, the withdrawal showed "48 hours waiting". I waited for a week and nothing happened. Later, I consulted the customer service and they asked me to provide relevant proof. I also provided the electricity bill as required. As a result, they froze my account on the grounds that the authenticity of the electricity bill I provided was questionable. Could it be that the electricity bill was fake? They wanted to wait for me to reach the withdrawal point, and then ruthlessly confiscate my account and put the money into their pockets.
June 24, 2025
Unprompted review
Reply from Norstatpanel
Hi Leah,
Thank you for your feedback.
Accounts are only frozen if our terms are violated or submitted documents can’t be verified. If you believe there’s been a mistake, feel free to contact us again at support-uk@norstatpanel.com. :)
Best regards,
Mille - NorstatPanel
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USER BEWARE: Kafkaesque Experience
I had been faithfully filling in surveys for years, up to the VIP level. For most of the time, it went OK - even though survey glitches were very common, they used to have actual humans responding to reports. Well, those days are over. Suddenly, when I want to actually redeem the Coins (credits) I've earned, I get an automated message saying my account has been blocked for "unusual response behavior." I ask twice for detailed information, and every time I only get the same bot message. It's impossible to get through to a human. Be warned: Norstatpanel will falsely accuse you of wrongdoing but refuse to tell you what crime you've committed, and it appears to be triggered by an attempt to redeem the credits you earned. Massive ripoff!
June 16, 2025
Unprompted review
Reply from Norstatpanel
Hi AB - Thank you for your review
We’re sorry to hear about your experience and the frustration it has caused. What you describe is not the kind of experience we want any of our members to have.
Please note that for privacy and security reasons, we’re unable to discuss account-specific details publicly. However, we would very much like to look into this matter further and assist you directly.
We encourage you to contact our support team at
support-uk@norstatpanel.com. Please include your registered email address and any relevant details so we can investigate and follow up accordingly.
Thank you again for bringing this to our attention – we hope to resolve it with you directly.
Best regards,
The Norstatpanel Team
Screened out again and again...
It's just constant, complete the initial details then screened out time and time again. I might get a tenner by next Xmas if I'm lucky then I'll unsubscribe and use only proper survey sites like Prolific and One Poll.
June 2, 2025
Unprompted review
Reply from Norstatpanel
Hi John – Thank you for taking the time to share your feedback.
We’re sorry to hear about your frustration with frequent screen-outs — we understand how discouraging that can be.
Each survey is designed for a specific target group, and the initial questions help determine whether a participant qualifies. While this process ensures we meet strict research standards, we do recognize how frustrating it is to spend time answering questions without progressing.
We’re continually working to improve our matching process so more members receive relevant surveys. If you feel your experience has been especially limited, we encourage you to contact our support team at support-uk@norstatpanel.com so we can take a closer look at your account.
We value your time and participation, and we’re committed to delivering a fair and transparent experience. Thank you again for your feedback.
Best regards,
Sandra - Norstatpanel
Cannot withdraw voucher or transfer
The surveys are short and it doesn't take too long to get to the first level of coins that you could withdraw or redeem for a voucher. But it just doesn't let you, I've tried repeatedly for over a month, with both voucher, bank or building society options and the same "48 hour check" message comes up. I even had a reply from Norstatpanel Support saying that the checks had been completed. But I try again and the same message appears. There's no way of getting past it and getting your cash. Very poor
May 30, 2025
Unprompted review
Reply from Norstatpanel
Hi Nadine - Thank you for taking the time to share your experience.
We are truly sorry for the frustration this situation has caused.
It looks like there was a technical issue affecting your account status. Although you successfully passed our verification steps earlier, your account remained in a "needs approval" state due to an internal error, which is why you kept seeing the same “48 hour check” message despite our support team’s efforts.
We’ve now resolved this, and we're happy to confirm that you’ve been able to complete your withdrawal. We truly apologise for the delay. We were trying to help, but unfortunately the system wasn’t updating correctly from our side.
Thank you for your patience, and we appreciate you being part of Norstatpanel.
Best regards,
The Norstatpanel Team
froze my account for no reason
May 21, 2025
Unprompted review
Reply from Norstatpanel
Hi David - Thank you for your feedback!
We regret to hear that your account was frozen unexpectedly. Please note that account suspensions can occur for several reasons, such as security checks or inconsistencies in survey activity. We understand how frustrating this can be and would like to look into the issue for you.
Please contact our support team at support-uk@norstatpanel.com so we can review your account in detail and help resolve the matter as quickly as possible.
Best regards,
The Norstatpanel Team
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How can new members interested in…
How can new members interested in giving their opinions sign up?when there isn't a sign up page there
May 5, 2025
Unprompted review
Reply from Norstatpanel
Hi Favour!
Thank you for your interest in joining the Norstatpanel If you’re looking to sign up but can’t find a registration page, it’s likely because new member recruitment is currently by invitation only.
However, please do not hesitate to contact our support team, who will be happy to assist you further so you can create an account.
↪ support-uk@norstatpanel.com
We appreciate your enthusiasm for sharing your opinions and hope to welcome you to the panel soon!
Kind regards
Sandra - Norstatpanel
Scam, you'll never get your rewards
Spend 15 minutes filling in entire surveys, only to then be shown "Sorry you did not fit the target group". This has happened over 10 times now, this is a scam.
April 30, 2025
Unprompted review
Reply from Norstatpanel
Hi Jeffrey - Thank you for your review and for making us aware of the issue.
We can guarantee that we always try to make it as easy as possible to be a panellist at Norstatpanel. However, there are some surveys where you may risk being screened out if there are too many people who have already answered like you. We would like to take your feedback into consideration so that we can hopefully optimise in this area.
We appreciate constructive criticism as it is important to us that our panel members enjoy taking part in our surveys. If you have any other issues or questions, you are always welcome to contact us at support-uk@norstatpanel.com
Kind regards
Sandra - Norstatpanel
Norstat, nor money ?
I was enjoying this site until recently. It's not one of those survey sites with lots of surveys thrown at you so best to log into their website to chase them up. I was earning the occasional ten pounds in Amazon etc... happy enough for it to be on of many I use.
Surveys are not too long and some nice short ones to keep you ticking over. Anything over 15 minutes is a no for me. I dont think anyone can stay committed to integrity with long ones.
So recently my email I joined with this site was compromised and hotmal locked me out for security reasons. Recovering hotmail accounts without a back- up phone number is near impossible. So I opened a new email and asked norstat to switch to that one so I can receive a code to claim my reward, the code going to the blocked account etc... Although they did switch m
my email the code is still being sent to the locked email account so they dont seem to want to resolve the issue. Be warned, make sure you back-up your hotmail account with a cell phone and a non hotmail account or you wont get back into your main email account and so lose money from survey sites galore.
What to do? I may try Resolver, a free pseudo legal site that helps recover money from these sites. If anyone wants to join me and recover their money I have a link guys. I have reached out to support there numerous times and they just send me around in circles.
March 25, 2025
Unprompted review
Reply from Norstatpanel
Hi Phillip - Thank you for taking the time to share your detailed feedback.
We're glad to hear you enjoyed using the site and appreciated the quality and length of the surveys. That said, we're truly sorry to hear about the trouble you've encountered with your email and reward redemption.
While it's good to know our team was able to update your email address, we understand your frustration if the reward code is still being sent to your previous (now inaccessible) account. This is certainly not the experience we aim to provide. We encourage you to reach out to our support team again with the full details of your case so we can look into a proper resolution. We're here to help and want to ensure you receive the rewards you've earned.
Thank you again for your patience, and we hope to restore your trust in the service.
Kind regards,
Sandra - Norstatpanel
Cashed out via bank transfer £10 on the…
Cashed out via bank transfer £10 on the 14/04/2025 and havent been paid
April 14, 2025
Unprompted review
Reply from Norstatpanel
Hi Better - Thank you for your review!
We're sorry to hear about the delay in your payment. Bank transfers can occasionally take a few business days, but this sounds longer than usual.
Please contact our support team via support-uk@norstatpanel.com so we can look into this specific case and ensure you receive your payment as soon as possible.
We appreciate your patience and the opportunity to resolve this.
Kind regards,
Sandra - Norstatpanel
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Too many surveys tell you that you are…
Too many surveys tell you that you are not eligible or the survey is full after you have spent time completing. The prizes are all won it seems by non UK participants. A waste of time if you live in the UK IMO.
April 17, 2025
Unprompted review
Reply from Norstatpanel
Hi SIMPS - Thank you for your review and for taking time out of your day to share your experience.
We are sad to hear that you’ve found the survey process frustrating. We understand how disappointing it can be to spend time on a survey only to be told that you’re not eligible or that the survey has already reached its response quota.
Surveys often have specific target criteria set by our clients, which sometimes means that not everyone will qualify, even partway through. We do our best to minimize this by using pre-screening questions, but we recognize it’s not always perfect, and your feedback is very valid.
Regarding the rewards, we can assure you that prize draws and incentives are distributed fairly, and all participants—regardless of country—are treated equally within the rules of each project. That said, we’ll take your comments into account as we continue to improve transparency and the overall experience for our UK panelists.
Thank you again for your input—it helps us do better.
Kind regards
Sandra - Norstat
Disappearing large survey - waste of time.
I've usually been pretty satisfied with the surveys and rewards as a rule, apart from the slightly annoying time when I've answered them through for several minutes, only to be told that I don't qualify. But what did annoy me very much was the fact that I was offered a 180 minute survey, split into three parts, to be completed by the end of March. I completely finished the first part, which did take approximately an hour. When I next checked in the following day to complete part two, the rest of the survey had completely disappeared - an hour therefore totally wasted. Not happy. I contacted the help desk online, only to receive no reply!
March 15, 2025
Unprompted review
Reply from Norstatpanel
Hi Glen,
We appreciate your feedback and we apologize for the inconvenience you experienced. If a survey disappears unexpectedly, it could be due to technical reasons or quota fulfillment.
Regarding your contact with our support team, we encourage you to check your spam folder to ensure our reply has not been filtered. Otherwise, you are welcome to reach out again at support-uk@norstatpanel.com. :)
Best regards,
Mille
NorstatPanel
I have been doing the surveys for…
I have been doing the surveys for around a year now. They ate interesting surveys and you get to complete them without any screen outages unlike some surveys. The only area I have difficulty is when I choose a reward. I'm not sure ifvits because I claim one for all vouchers or what exactly is the problem but accessing them is a nightmare and when I managed to add it to my wallet the stores cash register simply would not accept it. I'm of average intelligence so I'm not doing anything g wrong it's simply extremely complicated.
February 27, 2025
Unprompted review
Reply from Norstatpanel
Hi Bernadette,
Thank you for your review and for sharing your experience. We're happy to hear that you enjoy the surveys! If you're still facing any specific issues with your rewards, please feel free to reach out to our support team at support-uk@norstatpanel.com, and they’ll be happy to assist you. If it's more of a general issue, we’ll take your feedback into account and look into it as a parameter to improve upon. :)
Best regards,
Mille
NorstatPanel
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