I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good. Obviously I do have screenouts but they ar... See more
Company replied
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See what reviewers are saying
Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too qui... See more
Company replied
I don't understand anything. I've been trying to redeem 100 Norstat Coins for 10 days and it's impossible. When I make the purchase, I always get two messages: the first time it says it's awaiting... See more
I've been doing paid surveys for quite a few years now and I have a lots of different sites I use to do my surveys, this one is by far the best I have used so far. They also sent me a Tobii eye tracke... See more
Company replied
Company details
Written by the company
At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.
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2.8
Average
4K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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My favourite survey panel
I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good.
Obviously I do have screenouts but they aren't frequent like with some other survey panels. And when it does happen it is at the beginning of the survey rather than after spending 10 or so minutes answering questions.
You only need 50 points (£5) to cash out and there is a wide range of rewards on offer such as cash, and various e-vouchers. I usually go for the Amazon voucher.
Thank you to the team. I look forward to being with you for several years to come (hopefully!).
February 20, 2025
Unprompted review
Reply from Norstatpanel
Hi Miss G,
Thank you so much for your kind feedback! We’re thrilled to hear that you enjoy being a part of our panel and that the survey experience has been positive for you. We appreciate your support and look forward to having you with us for many more years to come! :D
Best regards,
Mille
NorstatPanel
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Be careful.
I've never had a problem with them, I was a VIP member at the top but suddenly at Christmas stopped getting emails, didn't think anything of it, then decided to contact them and got a generic email saying account has been deactivated as I was doing surveys quickly, maybe, but I was doing them honestly. I'd built up £80, which they kept. I'd recommend giving them a wide birth or this could happen to you, just out of the blue. Disappointed. I'm a member of many survey sites, never have problems with any of them. Not good Norstat.
February 19, 2025
Unprompted review
Reply from Norstatpanel
Hi Nicola,
We’re sorry to hear about your experience. Accounts are only deactivated if our system detects activity that does not comply with our guidelines. If you haven’t already, we encourage you to contact our support team at support-uk@norstatpanel.com for more details about your case. :)
Best regards,
Mille
NorstatPanel
Scam
I am using this survey app... this company works with a 3rd rubbish party. K had several negative experiences where I have completed a lot of surveys and received empty asda vouchers. This 3rd company is a scam. My negative experiences are over 24 months. I provided the empty vouchers but no action was taken by the customer service. I have received your reply only after my review. I have sent you another email on the 17th of February. I am now a better resolution from you: I did receive 2 emptied vouchers so now I expect to receive not just 2 vouchers but more as a fair resolution of my bad experience.
January 11, 2025
Unprompted review
Reply from Norstatpanel
Hi Francesco,
We’re sorry to hear about your experience. Receiving an empty voucher is certainly not how it should work. We encourage you to contact our support team at support-uk@norstatpanel.com if you haven’t already, so they can look into your case.
If you have already reached out, I have requested additional information through Trustpilot, as I am unable to look up your account with just your first name. This request will expire in 3 days.
//
Hi again,
I have been informed, that you are in dialogue with our support team. I hope you find a solution together. :D
Best regards,
Mille
NorstatPanel
No rewards after spending time completing surveys
I used to have no issues with Norstat panel but it's happening more frequently that I am spending up to twenty minutes completing surveys and when I am done and it says "Thank you for completing this surveys", it brings me back to the landing page with a message saying the survey has been closed and I will receive 1 point. I have contacted Norstat panel about this before and they said they would forward it to the relevant department but I never heard anything back. If this continues to happen, I will leave the panel. It is incredibly frustrating spending time and effort answering a survey to then not be rewarded.
February 8, 2025
Unprompted review
Reply from Norstatpanel
Hi GN,
We are sorry to hear about your experience. Late disqualification from surveys is something we are aware of, as we understand how frustrating it must be. This is an area where we are working to improve, and your feedback helps us gain better insight into the issue. :)
Best regards,
Mille
NorstatPanel
They keep spamming me.
January 18, 2025
Unprompted review
Reply from Norstatpanel
Hi Federico,
We’re sorry to hear you feel spammed. Could you please elaborate how we are spamming you?
Please note that you can unsubscribe from the panel at any time if you wish. :)
Best regards,
Mille
NorstatPanel
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I did a survey didn't get rewarded 3…
I did a survey didn't get rewarded 3 days ago emailed them they replied asking for a survey ID i sent it and have not heard anything since , what a waste of time it was
December 18, 2024
Unprompted review
Reply from Norstatpanel
Hi Barry,
Thank you for letting us know about your experience. If you haven’t received a follow-up yet, please double-check your inbox and spam folder to make sure our reply hasn’t ended up there. Also, please confirm you’ve emailed the correct address: support-uk@norstatpanel.com. If you still haven’t heard back, feel free to contact us again. :D
Best regards,
Mille
NorstatPanel
Great site and love the cash payout to…
Great site and love the cash payout to bank account. You get paid the week after.
.
I got a new dashboard layout that had 3 different 60 minute surveys on it and if completed I'd get 200 coins.
.
Downside - it takes 5+ weeks to receive your coins when you do the long ones like this, otherwise you get your coins straight away.
Plus-side - That's £20 for just answering a few questions.
Payout to my bank account (it's actually a building society) has always gone without any problems and have just cashed out another £10 today so should get it next week.
Great site. Love it
*****
December 3, 2024
Unprompted review
Reply from Norstatpanel
Hi Gai,
Thank you for your feedback! We're glad to hear that you're enjoying the site and the payout process.
We completely understand that waiting for the coins from longer surveys can feel like a downside, but we’re happy to know that you've found the overall experience positive! :D
Best regards,
Mille
NorstatPanel
Took part in a survey to get TV…
Took part in a survey to get TV equipment in my house, which I completed and agreed too, was told by Norstatpanel I would receive £85 in 6 weeks which has now passed but I still have got nothing, contacted them and they are just ignoring my email, makes me think they got paid from the company I joined and are just avoiding payment to me.
November 29, 2024
Unprompted review
Reply from Norstatpanel
Hi Mr Magoo
We're sorry that this has happened!
I have contacted our Panel Manager in UK, and our support team have been looking into a ticket that was raised in our support system which we have replied to today. Please can you check your Junk/Spam folders for the reply. If you don't see anything please get back in touch using the following email address and we'll see what we can do to help: support-uk@norstatpanel.com
I hope this helps :D
Best regards,
Mille
NorstatPanel
Helpful,efficient customer service
Helpful,efficient customer service, good choice of rewards and immediate payouts.
November 29, 2024
Unprompted review
Reply from Norstatpanel
Hello JK,
Thank you for the kind words!
Have a great day :D
Best regards,
Mille
NorstatPanel
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Drawn my coins and deleted the app.
I have been completing surveys for the last 3 months.
Every month there is a survey that does not work or malfunctions and it effects my activity level.
Which mean I don't get the stars, never really bothered with it this month I messaged them about a survey that invited me to a panel, I selected I did not want to take part in the panel it took me back to the front page. The survey still remained there and effected my activity level.
They said it is what it is practically no help or support to resolve issue just penalised for not wanting to take part in another panel.
I messaged them this time around and because I do not want to take part in the invitation to another panel, I am being penalised and activity level/stars affected.
Drawn my coins and deleted the app.
November 21, 2024
Unprompted review
Reply from Norstatpanel
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered with surveys and the impact on your activity level. Your feedback is invaluable and helps us understand where we can improve.
We’re sorry to see you go and hope we’ll have the opportunity to provide you with a better experience in the future.
Best regards,
Mille
NorstatPanel
Great Panel to Participate Surveys
Ultimate customer support, whenever there is a technical issue it is sorted straightaway after you send the email, I don’t understand how people complained about customer service at all, they must be scammers!
Sometimes, even though you complete the survey it says partially complete and your coins may land with a bit of delay and also there were many surveys which I entered and answered eligibility questions, then kicked out because I was not eligible to participate, and did not understand why the survey showed up for me in first place, it was kind of annoying…
Overall very good panel. 👌🏾
November 13, 2024
Unprompted review
Reply from Norstatpanel
Hi Bade,
Thank you for your detailed and positive feedback! We're very glad you had a good experience with our customer support! :D
Your input is helpful, and we'll keep working on improving the experience of our panel.
Best regards,
Mille
NorstatPanel
Very helpful help desk.
Easy to answer interesting surveys .........Very helpful and quickly replied when i had a query with a voucher .....I would highly recommend Norstatpanel
October 23, 2024
Unprompted review
Reply from Norstatpanel
Hi Tony,
Thank you so much for your kind words! It is so nice to hear that you enjoy being a part of our panel. :D
Keep up the good work. ;)
Best regards,
Mille
NorstatPanel
Account frozen with no explanation
October 12, 2024
Unprompted review
Reply from Norstatpanel
Hello Kevin,
Thank you for reaching out. Your account may have been frozen due to either a breach of our guidelines or technical issues. Please contact our support team at support-uk@norstatpanel.com for assistance.
Kind regards,
Mille
NorstatPanel
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when it works its great but as of late…
when it works its great but as of late seem to be a growing number of child aimed surveys that ask alot of question then screen you out and give one coin instead of the full or a fair percentage imo
August 29, 2024
Unprompted review
Reply from Norstatpanel
Dear Martin,
Thank you for your feedback and for being a part of our panel. We're glad to hear that you've enjoyed using our platform when it works well.
Surveys are often designed for specific demographics, and participants may be screened out if they don't fully meet the criteria. We strive to ensure that all participants are rewarded fairly for their time and effort, and your feedback helps us improve this process.
Thank you again for sharing your thoughts and for being a member of our panel. :)
Best regards,
Mille
Norstatpanel
Bunch of Scammers
Bunch of Scammers, Have been a member for many years with no problems, tried to log in to my account today to see it has been frozen, according to them my Response time is far below average and they have deactivated my account and forfeited my rewards, I'm so angry as I have always been honest with every survey, DONT WASTE YOUR TIME, SCAMMERS.
July 9, 2024
Unprompted review
Reply from Norstatpanel
Hi Diane - Thank you for sharing your thoughts on your experience with us.
We appreciate your feedback and want to assure you that we are committed to being a transparent and reliable platform for our users. Ensuring fair compensation for survey participation is a top priority for us.
While we regret any inconvenience you may have experienced with the suspension of your account, it is important to note that we take data integrity very seriously to maintain the quality of our platform. In cases where there are indications of fraudulent or inconsistent responses to surveys, we are obliged to take appropriate action, which may include account suspension.
We appreciate your feedback and encourage you to contact our support team if you have any further concerns or questions regarding your account.
Thank you for your understanding.
Kind regards
Sandra - Norstatpanel
Disgraceful..
Disgraceful... I couldn't cash out my rewards for ages as payment by bacs wasn't available. Tried to log on this week and my account has been frozen, along with all my earnings. They have said I was too quick and accused me of not being genuine. Despite the fact I am fast and process data on a screen all day long. I've asked for evidence and what their appeals process is and not had a response. So I feel they have effectively stolen my earnings that I hadn't been able to transfer anyway.
I would not recommend. It was much better when it was panel base.
July 5, 2024
Unprompted review
Reply from Norstatpanel
Hi Julia - thank you for your review
We sincerely apologise for any inconvenience you have experienced.
We always appreciate constructive feedback that can help us improve.
I will make sure to let the responsible project manager know about the issues so we can look into your situation and hopefully find a solution that will help.
Kind regards
Sandra - Norstatpanel
Stay clear
I would not even give it a one star but I'm trying to be nice. Shocking customer service when I emailed them, rude and basically liars in what they say.
Rewards are far between and also they hardly send any surveys to complete so as a result they freeze your account due to not using it and then take your money that you have earned away from you.
Would stay clear and avoid at all costs. An absolute disgrace and they deserve absolutely nothing.
July 4, 2024
Unprompted review
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This company are awful
This company are awful. There was never a problem with Panelbase, but since the change to Norstatpanel it is impossible to redeem your points. Do not waste time completing their surveys as you will not be paid out. Conveniently they do not have a phone number so in order to complain you have to complete an online form which then then ignore. Stick to YouGov who are far more professional.
July 1, 2024
Unprompted review
Reply from Norstatpanel
Hello Danny - Thank you for taking your time to write a review.
We’re sorry that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving for our members and ensure that everyone has the best possible time on our panel.
We can guarantee that we always try to make it as easy as possible to be a panellist on Norstatpanel.
We apologise for the inconvenience in getting your well-deserved rewards and we will gladly take a closer look to find a solution that can help you. Please dont hesitate reaching out to our local supportteam where they will help you ASAP
→ support-uk@norstatpanel.com
We are always happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our users.
Kind regards
Sandra - Norstatpanel
Surveys lately are crashing just as you…
Surveys lately are crashing just as you get to the end and as you haven't completed you dont get the points. Trying to go back in and start again it says the survey is closed. After spending 15min to 20 mins time this is really annoying. There are also fewer over the last 12 months.
June 18, 2024
Unprompted review
Reply from Norstatpanel
Hi Stephen - Thank you for your review and for making us aware of the issue
We apologise for any inconvenience you may have experienced with our surveys. We can guarantee that we always try to make it as user-friendly as possible to be a panellist on Norstatpanel.
Please feel free to reach out to our support team, and they will take a look at your account regarding the points, as soon as they possibly can → support-uk@norstatpanel.com
Kind regards
Sandra - Norstatpanel
used panelbase for several years with no issues
used panelbase for several years, with no issues, but the switch to norstat has not been positive. very few surveys, some issues with those i completed not crediting and no response from support.
June 5, 2024
Unprompted review
Reply from Norstatpanel
Hi Quine - Thank you for your feedback!
We’re sorry that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving for our members and ensure that everyone has the best possible time on our panel.
We appreciate constructive criticism as it is important to us that our panel members enjoy taking part in our surveys. Therefore, we note the comments so that we can include them in our evaluation.
Please dont hesitate contacting our support team regarding the missing credit for your completed surveys or if you have any other useful feedback.
They will take a look at your email as soon as possible → support-uk@norstatpanel.com
Kind regards
Sandra - Norstatpanel
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